360 Steakhouse - Harrah's Council Bluffs

Review summary

1. M

   Matthew

   Omaha

   1 review

   2.0

   1 review

   Dined 2 days ago

   1. Overall 2
   2. Food 2
   3. Service 3
   4. Ambience 3

   The food was not worth what was paid. I will not be returning. The steaks at Texas roadhouse are much better. The sides were about the same as there. There was barely anybody there but the service was slower than expected
   

   360 Steakhouse - Harrah's Council BluffsResponded 1 day ago

   Hello Matthew, Thank you for taking the time to share your feedback with us. We're sorry to hear that your experience did not meet your expectations. We strive to provide our guests with high-quality food and service, and it seems we fell short during your visit. We'll take your comments into consideration as we continually work to improve our restaurant. We hope you might reconsider and give us another chance to serve you better in the future.
   

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2. OT

   OpenTable Diner

   Omaha

   2 reviews

   5.0

   2 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Petite Filet was perfectly done. Garlic potatoes were very good. Blackened Halibut was really good, but portion was too large to finish. All said, we'll happily be back! Service was top notch. We will recommend 360 to everyone!
   

   360 Steakhouse - Harrah's Council BluffsResponded 1 day ago

   Thank you so much for your wonderful review! We're thrilled to hear that you enjoyed our Filet, Garlic Potatoes, and Blackened Halibut. It's great to know that our service met your expectations. We always strive to provide top-notch service to our guests. Your recommendation means a lot to us. We look forward to serving you again soon!
   

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3. L

   Lexi

   VIP

   Phoenix

   2 reviews

   1.0

   2 reviews

   Dined 2 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 5

   I recently had an experience at 360 Steakhouse at Harrah's Council Bluffs, and unfortunately, it didn’t live up to expectations. From the moment we were seated, the service felt lackluster. Our server, Megan, didn’t seem to prioritize us, as our drinks were frequently left empty for long stretches of time. When our steaks arrived, they were cooked much rarer than we had requested, which was a big disappointment. Megan mentioned she would check in to ensure everything was to our liking, but over 20 minutes passed before she returned to our table, leaving us feeling overlooked and ignored. It was evident that when she interacted with the table next to us, her demeanor completely changed—she was engaging, friendly, and even laughing with them. But when she came back to us, her tone was cold, short, and as if we were an inconvenience. The food itself was also underwhelming. The steak, despite being cooked incorrectly, lacked the flavor and quality we had anticipated for the price. The service, combined with the food falling short of expectations, made the experience far from enjoyable. The only redeeming quality was the breathtaking view, which helped salvage the evening, but it wasn't enough to make up for the disappointing service. Overall, the combination of inattentive service, inconsistent attitude, and subpar food left a sour impression. It’s a shame, as the restaurant has so much potential with its location and ambiance, but I hope they address these issues to improve the experience for future guests.
   

   360 Steakhouse - Harrah's Council BluffsResponded 1 day ago

   Thanks for the review, Lexi. We're truly sorry to hear that your experience at 360 Steakhouse didn't meet your expectations. We take your comments about the service and food very seriously and are disappointed to hear that they were not up to par. We strive to provide a memorable experience for all our guests and we're sorry we fell short this time. Your feedback will be shared with our team to help us improve. We hope you'll give us another chance to turn your experience around in the future.
   

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4. W

   Wendi

   Omaha

   1 review

   5.0

   1 review

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent service from the bar to our waitress , great food
   

   360 Steakhouse - Harrah's Council BluffsResponded 1 day ago

   Thanks for visiting us, Wendi! We're thrilled to hear that you enjoyed the food and service at 360 Steakhouse. Your kind words mean a lot to our team. We strive to provide excellent service and delicious food to all our guests, and it's wonderful to hear that we hit the mark during your visit. We look forward to welcoming you back soon!
   

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5. A

   Angela

   VIP

   San Francisco

   5 reviews

   5.0

   5 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We love everything about 360! From the service to the food always a great dinner. Beth is always amazing she goes above and beyond!
   

   360 Steakhouse - Harrah's Council BluffsResponded 1 day ago

   Thanks for visiting us, Angela! We're thrilled to hear that you love everything about 360 Steakhouse. It's wonderful to know that our service provided from Beth and food consistently meet your expectations. We truly appreciate your kind words and look forward to serving you again soon!
   

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6. C

   Carol

   VIP

   Chicago

   5 reviews

   5.0

   5 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We love this place - the food is consistently excellent and its a great atmosphere. We had our favorite server - Megan - and overall had a wonderful meal with friends!
   

   360 Steakhouse - Harrah's Council BluffsResponded 1 day ago

   Hi Carol, We're overjoyed to hear that you had a wonderful dining experience at 360 Steakhouse! It's fantastic to know that our food consistently meets your expectations and that our atmosphere adds to the overall experience. We're thrilled that Megan made your visit special and we truly appreciate your 5-star review and look forward to welcoming you and your friends back soon!
   

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7. N

   Nikitah

   Des Moines

   4 reviews

   2.0

   4 reviews

   Dined 6 days ago

   1. Overall 2
   2. Food 2
   3. Service 5
   4. Ambience 5

   The service and ambience are great but 360 has been suffering the twin problems. One, an increasingly shrinking menu with frequently missing items and higher prices. That is only sustainable if quality goes up, but I ordered a well done prime rib that was at best medium rare and relatively cold. Were this restaurant not still tethered to a casino, I think it would have some challenges. It used to be one of my go tos but now outside of casino related matters i just can't
   

   360 Steakhouse - Harrah's Council BluffsResponded 1 day ago

   Thanks for visiting us, Nikitah. We're sorry to hear about your recent experience with our Prime Rib. We pride ourselves on delivering top-quality dishes, and we regret that we fell short this time. Your feedback is appreciated, and we assure you that we will look into this matter and strive for improvement. We hope you'll give us another chance to impress you in the future.
   

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8. N

   Nick

   Omaha

   1 review

   3.0

   1 review

   Dined 6 days ago

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 4

   Booked a reservation for my wife's 50th birthday. Upon arrival at 7;15pm on a friday we were informed they were out of Prime Rib and Wagu burger. I had personally been anticpating the prime rib. The waitress was handling too many tables and service was unbelievable slow. The food was average and the temperature in the restaurant was cold. Also despite noting it on the reservation no one said anything about my wife's birthday.
   

   360 Steakhouse - Harrah's Council BluffsResponded 1 day ago

   Hey Nick, We're really sorry to hear about your experience on your wife's birthday. We understand how special such occasions are and we regret that we weren't able to make it a memorable one for you. We're also sorry to hear that our service was not up to par. We assure you that we're taking your feedback seriously and we'll do our best to improve. We hope you'll give us another chance to make things right.
   

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9. S

   Sherri

   Kansas City

   1 review

   4.0

   1 review

   Dined 7 days ago

   1. Overall 4
   2. Food 2
   3. Service 5
   4. Ambience 5

   Steak was great. Garlic mashed potatoes were cold. Service was slow but it was the day after xmas
   

   360 Steakhouse - Harrah's Council BluffsResponded 1 day ago

   Thanks for visiting us, Sherri. We're glad to hear that you enjoyed our steak. We apologize for the delay in service you experienced. We are always working to improve our service and your feedback is appreciated. We hope to see you again soon at 360 Steakhouse!
   

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10. D

    Duane

    Omaha

    3 reviews

    5.0

    3 reviews

    Dined on 25 December 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    We had a wonderful time at our annual Christmas Eve dinner of 12 people at Harrahs 360 Steakhouse. Great food, drinks and conversation was enjoyed by all. Our favorite server, Amini ensured the best service ever as he always does! Can’t wait for next years celebration.
    

    360 Steakhouse - Harrah's Council BluffsResponded 1 day ago

    Duane, thank you so much for your wonderful review! We're thrilled to hear that you and your family had a great time with Amini at your annual Christmas Eve dinner. It's always a pleasure to serve you and we're glad that you enjoyed our food, drinks, and conversation. Your kind words are greatly appreciated and we can't wait to welcome you back for another memorable dining experience at 360 Steakhouse!
    

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