Albert's Restaurant - San Diego Zoo

Review summary

1. OT

   OpenTable Diner

   Hawaii

   3 reviews

   1.0

   3 reviews

   Dined 2 days ago

   1. Overall 1
   2. Food 1
   3. Service 2
   4. Ambience 3

   Overpriced but service was made the experience. Once is good enough
   

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2. E

   Erica

   San Diego

   1 review

   5.0

   1 review

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Perfect respite for our Zoo adventure! Glad we made a reservation and didn’t have to wait. Food was Surprisingly good!
   

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3. D

   Daniel

   San Joaquin

   1 review

   5.0

   1 review

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   This is our second time coming here and we absolutely love the atmosphere the food the service everything! Thank you Alberts
   

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4. M

   Michelle

   San Diego

   2 reviews

   5.0

   2 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The smoke tuna melt is my favorite. The drink and food are good. Definitely quality. We love to sit by the waterfall outdoors.
   

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5. L

   Linda

   Las Vegas

   13 reviews

   5.0

   13 reviews

   Dined on 19 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great time at lunch with my friends. Portions were large and we all shared. Nice wine selection.
   

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6. JM

   JasmineM

   Louisville

   4 reviews

   vip
   1.0

   4 reviews

   Dined on 17 November 2024

   1. Overall 1
   2. Food 4
   3. Service 1
   4. Ambience 3

   My husband and I are members of the zoo and eat at Albert’s almost once a week. We have always had great experience until today. I made a reservation for 6 adults accidentally not remembering that we have a 10 month old that would need a high chair making it 7. I inform the waitress of my mistake and she says ok that’s fine and we wait thinking that we’d be seated momentarily… 10 minutes roll by, I get up and ask the hostess what the status is of our table is because my diabetic father needed to eat soon or his sugar was going to drop and the hostess, Ariana, said she didn’t have any tables available, even though we had a reservation. So I look in the dining room and there are several tables next to one another that are open and I inform them of so and they say we can’t put them together horizontally because of the servers path, ok great how about putting them vertically… no we can’t do that either. Ok why is that. Because we can’t. But why I don’t understand. Because it’s against the wall… ok so are these other tables. Our manager won’t allow us to. Great go get your manager. Tara, the manager, comes up and i say I have a reservation, my dad’s sugar is dropping and we’ve now been waiting over 20 mins. I say it seems as though if there’s no cheeseburger button, they can’t make a cheeseburger. She gets SUPER HUFFY and says don’t talk about my staff that way. Well Tara, your hostess Ariana started with attitude with us so we are looking for a solution here. She says your table is being bussed and i walked away. When we were seated Mark the waiter changed our experience immediately, he was so attentive, he was the epitome of excellent customer service. He and the food were excellent. Your front of house staff and manager on duty need a serious lesson in customer service. When I asked Ariana about our table and told her about my dad’s sugar dropping she should have said I’m so sorry your tables not ready yet but can I get your guest some orange juice or something.
   

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7. D

   David

   San Diego

   3 reviews

   vip
   5.0

   3 reviews

   Dined on 16 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great service, good food. Wonderful ambiance. Nice place to take a break from the zoo crowds.
   

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8. A

   Amy

   Des Moines

   4 reviews

   4.0

   4 reviews

   Dined on 15 November 2024

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 3

   It was a terriifc midday break and good meal choice.
   

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9. D

   Della

   Houston

   9 reviews

   vip
   5.0

   9 reviews

   Dined on 12 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We enjoyed our lunch at Alberts. We had Cobb salads which were probably the best I’ve had. Fresh veggies, strawberries and delicious vinaigrette. I added blackened salmon which was cooked perfectly. The adult beverage menu had many nice options. Hubby had a nice cab and I had a delicious gin cocktail. Such a relaxing sit down spot to take a break from the walking. And our server was very friendly and attentive. Highly recommend for allergies as well as they were accommodating for gluten and dairy allergies.
   

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10. P

    Patricia

    Portland

    10 reviews

    5.0

    10 reviews

    Dined on 11 November 2024

    1. Overall 5
    2. Food 3
    3. Service 5
    4. Ambience 4

    It's a refreshing sit down restaurant in the zoo. Food was generally good. The wait staff was very pleasant. Make reservations
    

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