Atlantic's Edge

Review summary

1. C

   Christian VIP

   New Mexico83 reviews

   2.0

   Dined 2 days ago

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 3

   Apéritif très aqueux … Service approximatif … Un des deux plats servis n’était pas le bon … retour à la cuisine Service lent … on doit se rappeler au bon souvenir de la serveuse On doit demander qu’on nous retire les verres de cocktail vides … Qualité des plats correcte
   

   Is this helpful?

2. OT

   OpenTable Diner

   Naples1 review

   2.0

   Dined 5 days ago

   1. Overall 2
   2. Food 3
   3. Service 3
   4. Ambience 3

   Surf and turf was 105.00, the filet was rare and my wife got the seafood special and the lobster was over cooked. I travel to the keys 2-3 times a year, this was our first time here, I had great expectations but I was disappointed.
   

   Atlantic's EdgeResponded 4 days ago

   Thank you for taking the time to share your feedback. We're truly sorry to hear that your first experience with us fell short of your expectations. We understand your disappointment with the surf and turf, particularly the rare filet and the overcooked lobster in the seafood special. We strive to provide perfectly cooked dishes and are concerned to hear we missed the mark. We value your patronage and would appreciate the opportunity to discuss your experience further. Please feel free to contact us directly so we can address your concerns. We hope you'll consider giving us another chance to provide you with the exceptional dining experience you deserve. Sincerely, Demelza Quinn
   

   Is this helpful?

3. L

   Lavishlisa

   Minneapolis13 reviews

   5.0

   Dined on 28 February 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We felt like royalty at Cheeca!!! So glad to come back🩵
   

   • 
   • 
   • 

   Atlantic's EdgeResponded on 1 March 2025

   Dear Lavishlisa, Thank you for your wonderful review! We’re thrilled that felt like royalty at Cheeca and are so glad to hear this is a return visit. You deserve it, and that’s always our intention. We can’t wait to welcome you again! All the best, Demelza Quinn
   

   Is this helpful?

4. A

   Angela VIP

   Richmond13 reviews

   3.0

   Dined on 22 February 2025

   1. Overall 3
   2. Food 2
   3. Service 3
   4. Ambience 5

   The food was marginal. Expected fine dining and food was not up to value. Service was slow.
   

   Atlantic's EdgeResponded on 24 February 2025

   Angela, thank you for your feedback. We apologize that the food did not meet your expectations and that the service was slow. Your comments are important to us, and we will work on improving both our food quality and service. We hope you might consider giving us another chance in the future. Best, Demelza Quinn
   

   Is this helpful?

5. M

   Molly

   Raleigh3 reviews

   2.0

   Dined on 20 February 2025

   1. Overall 2
   2. Food 3
   3. Service 3
   4. Ambience 3

   We had to wait 45 mins before we got a server. When we did she tried the best she could but the kitchen was obviously backed up and it took way too long to order and receive our food.
   

   Atlantic's EdgeResponded on 24 February 2025

   Dear Molly, Thank you for your feedback. We sincerely apologize for the long wait time and the delays you experienced. We appreciate your understanding of our server’s efforts despite the kitchen being backed up. Your comments are important to us, and we will work on improving our service to ensure a better experience in the future. We hope you might consider giving us another chance. Sincerely, Demelza Quinn
   

   Is this helpful?

6. m

   molly

   Philadelphia2 reviews

   1.0

   Dined on 20 February 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 4

   The service was awful. Not attentive. My husband’s fish good. My pea procute awfull. D-
   

   Atlantic's EdgeResponded on 24 February 2025

   Molly, Thank you for your feedback. We apologize for the inattentive service you experienced and the disappointment with your meal. We’re glad to hear that your husband enjoyed his fish. Your comments are important to us, and we will work on improving our service and food quality. We hope you might consider giving us another chance in the future. Best, Demelza Quinn
   

   Is this helpful?

7. H

   Heather VIP

   Western NC9 reviews

   1.0

   Dined on 17 February 2025

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 4

   We have eaten at the Cheeca Lodge numerous times as well as stayed at the resort--- this was by FAR the worst service imaniginable. We were not guests during this most recent visit but if I were paying the room rates, fees, taxes, etc. and this was the service I received, I would provide a complaint to the resort as well. The staff are slow, limited english skills and not impressive at all---Cheeca Lodge needs to do much better---start by training the entire work force.
   

   Atlantic's EdgeResponded on 24 February 2025

   Dear Heather, Thank you for your feedback. We sincerely apologize for the poor service you experienced during your recent visit. We understand your frustration and appreciate your loyalty to Cheeca Lodge. Your comments are important to us, and we will address these issues. Best, Demelza Quinn
   

   Is this helpful?

8. E

   Eva

   Washington DC7 reviews

   5.0

   Dined on 14 February 2025

   1. Overall 5
   2. Food 4
   3. Service 4
   4. Ambience 5

   We really enjoyed our time at the restroom. The entire lodge is gorgeous right on the water. We had a table overlooking the Atlantic ocean. The food is very good and the service is great too.
   

   Atlantic's EdgeResponded on 24 February 2025

   Eva, Thank you for your lovely review! We’re delighted to hear that you enjoyed your time at Cheeca and appreciated the beautiful waterfront setting. And tt’s wonderful to know that you found the food and service to meet your expectations. We look forward to welcoming you back for another great experience! Best, Demelza Quinn
   

   Is this helpful?

9. T

   Tom

   New York City5 reviews

   5.0

   Dined on 14 February 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Wonderful dinner start to finish. My husband had the yellow tail snapper, he loved it. I had the chicken, it was very flavorful. Dessert was delicious, chocolate tart with passion fruit. Our server Kellena was wonderful, very attentive and personable!
   

   Atlantic's EdgeResponded on 24 February 2025

   Tom, thank you for your wonderful review! We’re delighted to hear that you had a fantastic dinner from start to finish. It’s great to know you enjoyed the yellowtail snapper and chicken entrees, along with the chocolate tart. We’re also pleased to hear that Kellen provided attentive and personable service. We look forward to welcoming you back for another memorable dining experience! Best, Demelza Quinn
   

   Is this helpful?

10. w

    william

    Orlando6 reviews

    3.0

    Dined on 12 February 2025

    1. Overall 3
    2. Food 2
    3. Service 1
    4. Ambience 4

    I ordered the filet medium. It was rare. Waitress took it back to the kitchen. About 20 minutes later it was finally delivered…… still rare! The waitress never came to the table after requesting for her until another 20 minutes passed. Asked for the manager….. another 20 minutes. He removed the cost of my dinner from our bill. Me wife’s red snapper was very delicious. I would say there are major issues in the kitchen and staff. Never again
    

    Atlantic's EdgeResponded on 24 February 2025

    William, Thank you for your feedback. We apologize for the issues you experienced with your meal and the service. It’s disappointing to hear that your filet was not cooked to your liking and that the service was slow. We’re glad your wife enjoyed the red snapper, but we understand your frustration with the overall experience. Your comments are important to us, and we will work on addressing these issues to improve our service and food quality. We hope you might consider giving us another chance in the future. Sincerely, Demelza Quinn
    

    1 person found this helpful