Atwood

Review summary

1. D

   Delia

   Chicago

   1 review

   1.0

   1 review

   Dined 5 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   We used to dine at the Atwood years ago and decided to come back. We requested a window seat with our reservation, but were not offered one when we arrived. We didn't realize they serve bar food now. Our waitress was rude, my water had no ice, the menus were old, torn and dirty. My husband ordered cranberry juice... again no ice! We decided to leave and no one cared. Lost our business for good.
   

   AtwoodResponded 5 days ago

   Delia, We are sorry that we did not meet expectation when you joined us for dinner. Atwood has gone through many changes over the years especially after the pandemic. We always strive to accommodate in every way that we can however we can never guarantee a specific table in the restaurant. We would also like to apologize for the lack of ice in your drinks. We understand that this set the tone for the night and hope to make it up to you in the future.
   

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2. S

   Sherri

   Detroit

   2 reviews

   3.0

   2 reviews

   Dined 6 days ago

   1. Overall 3
   2. Food 3
   3. Service 1
   4. Ambience 5

   Super slow service, no bartender. Took 20 mins at the table to even get a water. I really wanted to walk out but we stayed. Gotta do better. I wouldn’t recommend.
   

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3. J

   Jerome

   VIP

   Chicago

   104 reviews

   1.0

   104 reviews

   Dined 7 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   I gave this one star only because I could not give it 0. My wife and I took our granddaughter out for dinner and a play. We gave ourselves plenty of time (4:15 reservation) so that we could go to the Kris Kringle Market and get to the theater for the 6:30 performance. We ordered as soon as we could: a salad adding chicken and avocado and two sandwiches. After 45 minutes, we asked asked about our food. Tables who came in and ordered later had already been served. The food finally came. The salad was quite plain. My wife found a half-inch cube of avocado but could not locate more. Our sandwiches had cheese on them and the wrong sauce. The waiter took them back to correct this. After half an hour, we again asked where our food was and were told that they were busy (the restaurant was a bit over half full.) Most restaurants would rush an order when it is for a kitchen mistake. Not them. This means that we waited almost one and one-half hours for a salad and 2 sandwiches. The sandwiches were, at best, fair. One came back and, again, had cheese on it. I just scraped it onto a plate. They did not charge us for the sandwiches, but that did not begin to make up for the aggravation and the fact that we had to give up going to the market. As for ambience, there were boxes of food, bottles, etc. cluttering tables. If you want decent food and good service, do not go here.
   

   AtwoodResponded 4 days ago

   Thank you for taking the time to leave us a review. We are sorry for the issues that seem to have popped up during your visit. We do everything we can to make sure all of our guests have a great experience. We are sorry that we failed to deliver. We have shared your review with our entire team and are using it to retrain so that we can make sure we do better. We do know that that holidays are both special and hectic for everyone and we do hope you give us another chance.
   

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4. A

   Amy

   Chicago

   2 reviews

   5.0

   2 reviews

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Delicious food, great service and yummy drinks! It’s in a beautiful old building and had a bustling and lively atmosphere. Service was helpful and friendly. We stayed the Staypineapple Hotel so we ate a couple times at the Atwood and every meal was delicious I had the grilled cheese and the savory waffle which exceeded my expectations. The Brussels sprouts and cauliflower were seasoned and grilled perfectly.
   

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5. E

   Edwin

   VIP

   New York City

   9 reviews

   5.0

   9 reviews

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The best breakfast burrito that I have ever had. The service was excellent, too.
   

   AtwoodResponded 5 days ago

   We are so glad you enjoyed! Please come again soon.
   

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6. D

   David

   Chicago

   3 reviews

   3.0

   3 reviews

   Dined on 21 December 2024

   1. Overall 3
   2. Food 3
   3. Service 1
   4. Ambience 2

   Unfortunately, we didn’t have such a great experience. The service was horrible and we waited over an hour and a half for our food.
   

   AtwoodResponded 5 days ago

   We are sorry that you did not enjoy your experience with us here at Atwood. We have shared your review with our team and are using it as a tool to shape our service moving forward. We do hope that you join us again soon so that we can show you how we have improved.
   

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7. D

   David

   Orlando

   1 review

   4.0

   1 review

   Dined on 21 December 2024

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   The butternut squash soup was delicious! Friendly, helpful service as well.
   

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8. J

   Jason

   Las Vegas

   1 review

   3.0

   1 review

   Dined on 18 December 2024

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 4

   Ordered 2 drinks, 1 app, and 2 side salads. Food arrived quickly, which was appreciated. Drinks never arrived. Drinks should always arrive before or with food; after or never is not acceptable.
   

   AtwoodResponded 5 days ago

   Thank you for taking the time to leave us a review. We apologize for the delay in drink order and will work with our bar team to improve this.
   

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9. K

   Karin

   VIP

   Chicago

   24 reviews

   5.0

   24 reviews

   Dined on 14 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   We had a terrific lunch. The menu was varied and our server was attentive
   

   AtwoodResponded on 17 December 2024

   We are so glad that you were able to join us for lunch and hope to see you again soon!
   

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10. L

    Lester

    Chicago

    6 reviews

    3.0

    6 reviews

    Dined on 7 December 2024

    1. Overall 3
    2. Food 4
    3. Service 5
    4. Ambience 3

    A bit loud in there but overall fine. Our server, Fred, was very attentive. Happy holidays!
    

    AtwoodResponded on 8 December 2024

    We are so glad that Fred could provide you with excellent service! We hope to see you again soon!
    

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