Benihana - Alpharetta, GA

Review summary

1. M

   Mark

   Atlanta Metro

   30 reviews

   vip
   5.0

   30 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   My wife and I have been loyal Benihana diners at the alpharetta location since 2006. We've seen management come and go, all the staff turnover, and service issues for several years. I'm very happy to say there has been a significant improvement here over the past 6-9 months. The current management team is awesome and has really turned things around. They should been applauded and recognized for this achievement. We could not be happier!
   

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2. R

   Rusty

   Atlanta Metro

   1 review

   4.0

   1 review

   Dined 6 days ago

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 5

   Chef Sam was good preparing the food & entertaining & funny. I thought the menu prices were high for me because I didn’t want to spend the extra money to add steak to my spicy shrimp entree and an expensive beer/wine. My wife did get a birthday discount of $30.00. I was surprised when I didn’t get miso soup & was given onion soup. When, I spoke to our server, she did offer me a cup of miso soup but I was too full. I probably should have asked about it, but did not until I was almost through with my dinner. The miso soup is one of my favorites and I did not know I had a choice. Overall, we had a nice evening with good food. Rusty Jones
   

   Benihana - Alpharetta, GAResponded 5 days ago

   Hello, Rusty! Thank you for your review and for rating us highly! We're thrilled to hear that you enjoyed our chef, service, and food. We apologize for any confusion regarding the miso soup and appreciate your feedback. We strive to provide a wide variety of options for our guests and your feedback helps us improve. We hope to serve you again soon for another great dining experience. Best, Benihana - Alpharetta Management Team
   

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3. L

   LA

   Atlanta Metro

   1 review

   4.0

   1 review

   Dined on 17 November 2024

   1. Overall 4
   2. Food 4
   3. Service 3
   4. Ambience 4

   I ordered the trio and a chicken fried rice to go. Never received the chicken for my fried rice instead i had the Chicken from my meal the chicken was supposed to receive went spread throughout the table. Besides that ur reservation u are seated quick. James my server was nice and persistent
   

   Benihana - Alpharetta, GAResponded 7 days ago

   Hi, LA! We're really sorry to hear about your recent experience at Benihana - Alpharetta. It's disappointing to hear that your meal was not as expected, especially the fried rice. We understand how frustrating it can be to receive something you've ordered but we certainly hope that it was an isolated incident and not a regular occurrence. We're glad to hear that you found our service to be nice and prompt. We're committed to providing the best service possible and we appreciate your feedback. We hope you'll give us another chance to serve you better in the future. Best Regards, The Management Team
   

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4. V

   Vanessa

   Atlanta Metro

   21 reviews

   5.0

   21 reviews

   Dined on 15 November 2024

   1. Overall 5
   2. Food 3
   3. Service 5
   4. Ambience 3

   Best Benihana in the state of Georgia the service is always spectacular and the atmosphere is chilled
   

   Benihana - Alpharetta, GAResponded 7 days ago

   Hi Nessa, We're over the moon to hear that you consider Benihana - Alpharetta your go-to place for a memorable dining experience. It's great to know that our service consistently lives up to your expectations. We always strive to create a chill, inviting atmosphere for our guests. Your feedback means a lot to us. We look forward to serving you again soon. Best, The Management Team
   

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5. T

   Tamica

   Atlanta Metro

   2 reviews

   vip
   5.0

   2 reviews

   Dined on 13 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great experience. Chris was a great chef with new tricks.
   

   Benihana - Alpharetta, GAResponded on 15 November 2024

   Thanks for the review, Tamica! We're thrilled to hear that you had a great experience at Benihana - Alpharetta. Our team is always looking for ways to improve our guests' dining experiences, so your feedback is greatly appreciated. We're delighted that you enjoyed our chef's new tricks and found value in your visit. We hope to see you again soon! ❤️
   

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6. C

   Carla

   Atlanta Metro

   3 reviews

   2.0

   3 reviews

   Dined on 1 November 2024

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 3

   Really surprised how they have scaled the quantity of food back. I ordered the steak yakisoba for the hundredth time and it was the size of an appetizer for $27….the chef over saturated the food with salt which made it unbearable to eat. One of my favorite restaurants and I will not be returning.
   

   Benihana - Alpharetta, GAResponded on 5 November 2024

   Dear Carla! Thanks for the review. We're sorry to hear that your recent experience at Benihana - Alpharetta didn't meet your expectations. We understand your concerns about the steak yakisoba and we appreciate your feedback. It's disheartening to hear that it was too salty for you. We strive to provide delicious food, and we're sorry if we fell short this time. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website. We hope you'll give us another chance to impress you.
   

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7. T

   Tara

   Atlanta Metro

   2 reviews

   1.0

   2 reviews

   Dined on 31 October 2024

   1. Overall 1
   2. Food 4
   3. Service 1
   4. Ambience 1

   We sat and waited an hour and half for the chef to come to our table. Then they were closed so we felt rushed. The chef also proceeded to cook his own dinner at our table after he fixed our food. Ridiculous.
   

   Benihana - Alpharetta, GAResponded on 1 November 2024

   Hey Tara, we're really sorry to hear about your experience at Benihana - Alpharetta, GA. We understand how frustrating it can be to wait for service and not have a meal served promptly. We also regret that the chef's behavior was not up to our usual standards. We appreciate your feedback and will use it to improve our service. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website. We hope you'll give us another chance to make it right. - The Management Team
   

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8. T

   Tom

   Atlanta Metro

   1 review

   1.0

   1 review

   Dined on 30 October 2024

   1. Overall 1
   2. Food 1
   3. Service 4
   4. Ambience 1

   Food was horrible and over priced, never again by by
   

   Benihana - Alpharetta, GAResponded on 5 November 2024

   Hey, Tom! We're truly sorry to hear about your disappointing experience at Benihana - Alpharetta. We always aim to deliver excellent food and service, and it seems we missed the mark during your visit. We appreciate your feedback about the pricing and the quality of food, and we assure you that we are taking your comments into consideration as we continuously strive to improve our offerings and service. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website. We hope you'll give us another chance to impress you in the future. Thank you for your feedback.
   

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9. W

   Wendy

   Atlanta Metro

   2 reviews

   5.0

   2 reviews

   Dined on 28 October 2024

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Our server, Gabby, was excellent. In the past, we have had to flag down the waitress to get drink refills or check out. This time Gabby was excellent and attentive to the whole table. She was also friendly and knowledgeable of the menu. We had a great experience celebrating my husband’s birthday
   

   Benihana - Alpharetta, GAResponded on 30 October 2024

   Thanks for visiting us, Wendy! We're thrilled to hear that you had a great experience celebrating your husband's birthday with us at Benihana - Alpharetta. It's wonderful to know that our team was attentive and friendly, and that you appreciated our menu. We're always striving to provide excellent service, and your feedback is a testament to our efforts. We look forward to welcoming you back for more celebrations in the future!
   

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10. E

    Eternity

    Charleston

    1 review

    1.0

    1 review

    Dined on 26 October 2024

    1. Overall 1
    2. Food 1
    3. Service 1
    4. Ambience 1

    First time experience horrible. Food was very disappointing
    

    Benihana - Alpharetta, GAResponded on 17 November 2024

    Hi, Eternity! We're really sorry to hear about your first experience at Benihana - Alpharetta. It's disappointing to know that our food did not meet your expectations, and we sincerely apologize for that. We pride ourselves on the quality of our food and it's disappointing that we missed the mark this time. Your feedback is invaluable to us and we will certainly use it to improve our offerings. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website. We hope you'll give us another chance to make it right. Best, The Management Team
    

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