Benihana - Alpharetta, GA

Review summary

1. A

   Andrea

   Atlanta

   5 reviews

   2.0

   5 reviews

   Dined 1 day ago

   1. Overall 2
   2. Food 3
   3. Service 3
   4. Ambience 1

   We made a reservation for 7:30, but we were not seated until 8:10. It then took 15 minutes for our server to greet us. It was her first night. She was sweet and none of this experience was her fault. Then it took 20 mins for our adult beverages, and 30* minutes for our apps. The hibachi chef arrived 35+ mins after we were seated. They charge $6 for fried rice, and that’s after they charge $47 for steak & shrimp. Ridiculous. Ridiculous!!! Our server never came back to clear our app plates, salad bowl, soup bowls. And our waters and sodas were refilled 1x. We had to walk over to another table to get napkins, and we had to ask the manager to get Togo boxes. The temp was freezing cold even with the flattop heating. $300 for 4 people is an exorbitant cost for this horrible experience. We will not return. Not to mention, we paid $15 for a sushi app and they charged us $8.50 on top of that for the sushi kitchen. Talk about getting nickel and dimed. There were two managers, neither of which came by to check on anyone.
   

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2. S

   SAYMA

   Atlanta

   1 review

   5.0

   1 review

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great experience! We will definitely be coming back!
   

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3. C

   Cliff

   Atlanta

   1 review

   4.0

   1 review

   Dined 2 days ago

   1. Overall 4
   2. Food 5
   3. Service 3
   4. Ambience 5

   Very good but it was very busy as expected for Valentine’s Day so we had to wait like 30-45 mins after our reservation to sit then it took a while for our chef to come out aswell
   

   Benihana - Alpharetta, GAResponded 2 days ago

   Dear Cliff, Thank you for celebrating Valentine’s Day with us! We’re glad to hear you had a very good experience despite the long wait. We understand how frustrating it can be to wait past your reservation time, especially on a special occasion, and we truly appreciate your patience. Our team works hard to accommodate everyone during busy holidays, but we’ll definitely take your feedback into account to improve our reservation and service flow in the future. We hope to welcome you back for an even smoother experience next time! Best regards, The Management Team
   

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4. D

   Dominique

   Los Angeles

   1 review

   3.0

   1 review

   Dined 2 days ago

   1. Overall 3
   2. Food 4
   3. Service 5
   4. Ambience 3

   Didn’t have the best experience. I was going to specifically celebrate my birthday and use my birthday coupon, which I mentioned in my reservation. When we arrived the waitress asked if we were celebrating anything other than Valentine’s Day and I stated yes, a birthday! She said happy birthday and never mentioned anything about my birthday coupon not being redeemable on that day because Valentine’s Day was considered a holiday. So no birthday celebrations were had and I couldn’t redeem my coupon, which kind of dulled the Benihana experience for me. The food was good, the chef did his job, the waitresses were attentive but the place was packed.
   

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5. S

   Sanjana

   Atlanta

   1 review

   5.0

   1 review

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The food was amazing and fantastic. Ambience was good
   

   Benihana - Alpharetta, GAResponded 1 day ago

   Hey Sanjana, Thank you so much for your kind words and the fantastic rating! We're thrilled to hear that you enjoyed the food and found our ambience good. Your feedback truly means a lot to us. We look forward to serving you again soon at Benihana - Alpharetta, GA. Best regards, The Management Team
   

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6. S

   Shawnta

   Atlanta

   1 review

   4.0

   1 review

   Dined 2 days ago

   1. Overall 4
   2. Food 4
   3. Service 3
   4. Ambience 3

   To be a busy night due to Valentine’s Day the restaurant handled it well. They were about thirty minutes late for my reservation but we had a place to sit so that was okay. They did a good job on a crazy night.
   

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7. D

   Don

   Atlanta

   1 review

   5.0

   1 review

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   I love the energy from the staff. They made valentines feel very special My favorite restaurant
   

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8. S

   Sharon

   VIP

   Atlanta

   9 reviews

   5.0

   9 reviews

   Dined on 2 February 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   It was very delicious as it always is. We enjoyed it.
   

   Benihana - Alpharetta, GAResponded on 4 February 2025

   Thanks for the feedback, Sharon! We're thrilled to hear that you enjoyed your dining experience with us at Benihana - Alpharetta, GA. It's always our goal to provide the best food and service, and we're glad to know we hit the mark during your visit. We appreciate your 5-star ratings and your continued patronage. Looking forward to your next visit!
   

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9. R

   Robby

   Atlanta

   2 reviews

   5.0

   2 reviews

   Dined on 2 February 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Jason is awesome. The best chief. Great food. Good
   

   Benihana - Alpharetta, GAResponded on 3 February 2025

   Thanks for the feedback, Robby! We're thrilled to hear that you enjoyed your experience at Benihana - Alpharetta, GA. It's fantastic to know that you found our food to be great and our chief to be top-notch. We strive to provide our guests with an exceptional dining experience, and your kind words are a testament to our efforts. We look forward to serving you again soon.
   

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10. S

    Sarah

    Atlanta

    4 reviews

    5.0

    4 reviews

    Dined on 1 February 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 4

    We visit Benihanas every year for my dad's birthday! This year my dad wasn't feeling well and our server made him some really good green tea. We enjoyed our experience. Over the past 5 years+ this restaurant did a great job today! Thank you guys! Our server, BRI was amazing she is really personable, funny, nice, and has a great memory. The ambiance was relaxed around 4:30. The managers appeared to be very present during our experience ensuring the room was comfortable. Our Chef, Chef E was FIRE!! He has a great personality, funny, nice, and the best part a GREAT Chef!! He knows us well now and cooks with lots of garlic butter. We love this Duo for service and cooking. Hopefully we can get them again next year. The only relatively negative part is.. if you are in a rush. The dinning experience is relaxed and enjoyable.
    

    Benihana - Alpharetta, GAResponded on 3 February 2025

    Thanks for visiting us, Sarah! We're thrilled to hear that your father's birthday celebration at Benihana - Alpharetta, GA, was a memorable one. We're glad that you enjoyed the ambiance and our service. We're also glad to hear that our chef made your dad feel better. We strive to provide a relaxed dining experience for all our guests. We appreciate your understanding regarding the rush hour. We look forward to serving you again next year!
    

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