Benihana - Alpharetta, GA

Review summary

1. J

   Jason

   Atlanta Metro

   2 reviews

   5.0

   2 reviews

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Very good experience today, we are loyal customers but today was nice.
   

   Benihana - Alpharetta, GAResponded 1 day ago

   Thanks for the feedback, Jason! We're thrilled to hear that you had a nice experience at Benihana - Alpharetta, GA. It's great to know that you're a loyal customer and that our food and service met your expectations. We noticed that you rated our value a bit lower and we appreciate your honesty. We strive to provide the best experience for all our guests and your feedback helps us do just that. We look forward to your next visit. Best, The Management Team
   

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2. L

   Louis

   Atlanta Metro

   1 review

   5.0

   1 review

   Dined on 1 January 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   I really enjoyed myself. I have celebrated my birthday for years now and expect to continue celebrating years to come. The Chef was awesome,the food was amazingly tasteful,I will always come back, this is the only location I enjoy coming to here in the A
   

   Benihana - Alpharetta, GAResponded 1 day ago

   Hey Louis, Thank you so much for choosing to celebrate your birthday with us at Benihana - Alpharetta, GA! We're thrilled to hear that you had a wonderful time and enjoyed our Chef's culinary skills. It's always a pleasure to provide our customers with memorable dining experiences. We're also glad that you found our food tasty and satisfying. We look forward to welcoming you back for many more celebrations to come. Best, The Management Team
   

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3. M

   Meredith

   VIP

   Philadelphia

   11 reviews

   3.0

   11 reviews

   Dined on 31 December 2024

   1. Overall 3
   2. Food 2
   3. Service 5
   4. Ambience 5

   We have been going to Benihana for years, and the food has definitely gone downhill. I had the white peach sake sangria. $17 for one cocktail was excessive especially as most of it was juice. The cocktail used to be light and refreshing and now it’s just awful. We decided to splurge and get the wagu. Don’t waste the extra money. Although cooked perfectly, as not well seasoned and was not the quality expected. We also always get the fried upgrade. Last night, it had zero flavor and was basically crispy steamed white rice. I don’t mind paying up for experience dining, but prices have increased three fold and the quality has greatly decreased as well as the chefs. Will not likely ever dine at this location again, and possibly never go back to Benihana again.
   

   Benihana - Alpharetta, GAResponded 1 day ago

   Thanks for the feedback, Meredith. We're truly sorry to hear about your recent experiences at Benihana - Alpharetta, GA. It's clear that we've fallen short of our usual standards, especially in terms of the quality of our food and the price of our drinks. We're also concerned to hear about your recent experiences with our chefs and the overall atmosphere. We're committed to improving, and your feedback is invaluable in that process. We hope that we can have another chance to impress you in the future. The Management Team
   

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4. C

   Cissy

   Atlanta Metro

   8 reviews

   3.0

   8 reviews

   Dined on 31 December 2024

   1. Overall 3
   2. Food 4
   3. Service 5
   4. Ambience 4

   Adult beverages were over priced and mixed drinks felt amateur. Had an old fashion and felt like the pre mix would have been better. Food was decent but definitely not worth the cost. I had tuna rare but served medium. Just overall not a place I’d spend the price point for on the menu. Nice try but won’t be taking my family here again.
   

   Benihana - Alpharetta, GAResponded 1 day ago

   Hi Cissy, Thank you for taking the time to share your feedback with us. We're glad to hear that you found our service to be satisfactory, but we're sorry to hear that other aspects of your dining experience didn't meet your expectations. We pride ourselves on the quality of our food and drinks, and we're disappointed to hear that you felt they were not worth the price. We appreciate your honesty and will take your feedback into consideration as we continually strive to improve our restaurant. We hope you'll give us another chance to impress you and your family with our food and service. Best regards, Benihana - Alpharetta, GA Management Team
   

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5. N

   Nicole

   Atlanta Metro

   1 review

   2.0

   1 review

   Dined on 29 December 2024

   1. Overall 2
   2. Food 3
   3. Service 2
   4. Ambience 3

   They are now up charging to fried rice with dinner and not advising until you get check. Them not giving you the soup or salad unless you request it.
   

   Benihana - Alpharetta, GAResponded on 31 December 2024

   Hey Nicole, We appreciate your feedback and understand that you were disappointed with the new charging system at Benihana - Alpharetta, GA. We understand your frustration and we apologize for any confusion caused. We hope to have the opportunity to serve you again and provide you with the quality service you deserve. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website. Best Regards, The Management Team at Benihana - Alpharetta, GA
   

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6. TW

   TrukkerzWife

   Atlanta Metro

   6 reviews

   3.0

   6 reviews

   Dined on 28 December 2024

   1. Overall 3
   2. Food 2
   3. Service 3
   4. Ambience 3

   PLEASE DEVEIN THE SHRIMP!!! Each time I visit, the shrimp has veins. Everyone in my party always says the same.
   

   Benihana - Alpharetta, GAResponded on 31 December 2024

   Thanks for visiting us, TrukkerzWife. We're sorry to hear that your recent experience at Benihana - Alpharetta, GA didn't meet your expectations. We take pride in our food and it seems we fell short this time. Your feedback about the shrimp's veins is noted and we'll certainly look into it. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website.
   

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7. h

   holly

   VIP

   Coastal Georgia

   7 reviews

   3.0

   7 reviews

   Dined on 27 December 2024

   1. Overall 3
   2. Food 2
   3. Service 1
   4. Ambience 3

   They forgot my daughter's chicken and my steamed rice. Had to ask for numerous items. Our chef was fantastic and sweet
   

   Benihana - Alpharetta, GAResponded on 31 December 2024

   Hey Holly, we're truly sorry to hear about your experience at Benihana - Alpharetta, GA. It's disappointing to know that we missed the mark with your daughter's chicken and steamed rice. We pride ourselves on our attentive service and it's clear we missed the mark during your visit. We appreciate your feedback and will use it to improve our service. We hope you'll give us another chance to make things right. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website. -The Management Team.
   

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8. D

   D Michele

   Atlanta Metro

   2 reviews

   2.0

   2 reviews

   Dined on 27 December 2024

   1. Overall 2
   2. Food 3
   3. Service 2
   4. Ambience 3

   We arrived at 3:30pm. There was no one really there. We were sat immediately and a nice server came over to greet us and take drink orders. About 10 minutes later she returned, with no drinks, to inform us she would sit more people with us. No problem. 10 minutes later, she returned with drinks for the entire table. 40 minutes pass and I ask for our check because we still hadn’t seen the chef. She tells us she has to get manager but then the chef finally comes out. By this time it is 4:34. An hour later! Then the chef even told us he just came in after 4. If you all don’t plan to staff properly after the lunch rush, you should just close until 5.
   

   Benihana - Alpharetta, GAResponded on 31 December 2024

   Hi D Michele, We're truly sorry to hear about your recent experience at Benihana - Alpharetta, GA. We understand how frustrating it can be to wait for service, especially when you've arrived without having a reservation and have no idea when you'll see a server or chef. We apologize for the delay and the lack of service you received. We're taking your feedback seriously and will use it to improve our service and management process. We hope to have the opportunity to serve you better in the future. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website. Best, The Management Team
   

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9. R

   Ron and Sherry

   Atlanta Metro

   1 review

   1.0

   1 review

   Dined on 26 December 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Unreal! Total nightmare! We had a reservation and waited for two hours-no food! It took an hour and a half just to get drinks! The manager just hid in the kitchen-never came to talk with us! The restrooms were deplorable and I will never ever go there again!
   

   Benihana - Alpharetta, GAResponded on 27 December 2024

   Dear guest, thank you for taking the time to leave a review. We’re sorry to hear that your visit didn’t go as expected. We value your feedback and invite you to share more details with us. Please visit the “Contact Us" page on our website.
   

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10. T

    Torrey

    Nashville

    4 reviews

    5.0

    4 reviews

    Dined on 26 December 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Christmas night and it was amazing! My girlfriend shares her birthday with Christmas and having a place that she can enjoy herself on Christmas is hard to find! Jason not only made our night but he made our Christmas! We will always ask to sit with him!
    

    Benihana - Alpharetta, GAResponded on 27 December 2024

    We’re so glad to hear you had a great experience! Your satisfaction is our top priority, and we look forward to having you back.
    

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