Benihana - Alpharetta, GA

Review summary

1. J

   Jonathan

   VIP

   Atlanta Metro

   5 reviews

   2.0

   5 reviews

   Dined 1 day ago

   1. Overall 2
   2. Food 5
   3. Service 5
   4. Ambience 5

   Christmas Eve dinner Reservation for 6:30pm and didn’t get seated until 7:45pm. This is not a hard problem to solve for knowing this is going to happen on Christmas Eve…. There were 50+ people waiting to be seated all with Reservations. Once seated it was all good but I will have to game the system if I come again because of the ability to “take” the reservation but the inability to “hold” the reservation.
   

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2. M

   Megan

   Atlanta Metro

   11 reviews

   4.0

   11 reviews

   Dined 1 day ago

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 3

   We went for Christmas Eve and overall had a very good time. We had a reservation for 6:30, arrived at 6:05 and were told the wait was an hour. We waited a bit and then opted to grab a regular table vs the hibachi seating. The server was very good, she apologized several times for the delays for drinks and food because they were so busy and was very friendly. The food was good, we were all pleased with our meal choices.
   

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3. D

   Daniel

   Greater Boston

   2 reviews

   5.0

   2 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   It is a wonderful way to bring the family together and celebrate Christmas Eve 2024!
   

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4. OT

   OpenTable Diner

   Detroit

   1 review

   3.0

   1 review

   Dined 1 day ago

   1. Overall 3
   2. Food 5
   3. Service 4
   4. Ambience 3

   It was very disappointing to be seated 1 hour after our scheduled reservation!
   

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5. Q

   Quantavius

   Atlanta Metro

   1 review

   5.0

   1 review

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our Chef Sam was the best! We had a great time & are looking forward to our next dining experience at Benihana!!
   

   Benihana - Alpharetta, GAResponded today

   Hello Quantavius, We're thrilled to hear that you had a wonderful experience at Benihana - Alpharetta, GA! It's wonderful to know that our Chef Sam made your visit memorable. Your kind words are greatly appreciated and it's customers like you that make our job wonderful. We look forward to serving you again soon. See you at the next dining experience! Best, The Management Team
   

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6. H

   Hyong

   Atlanta Metro

   1 review

   3.0

   1 review

   Dined 3 days ago

   1. Overall 3
   2. Food 4
   3. Service 5
   4. Ambience 3

   2:15 reservation, chef did not come to our table until 3:08. No explanation before or after. Chef was good, waitress was great. Food was good.
   

   Benihana - Alpharetta, GAResponded 1 day ago

   Hey Hyong, Thank you for taking the time to share your experience at Benihana - Alpharetta. We're glad to hear that you enjoyed our food, but we're sorry to hear about the delay in service you experienced. We understand how frustrating that can be and we're truly sorry for any inconvenience it may have caused. We're glad to hear that our service team was able to make up for it with their excellent service. We hope to have the opportunity to serve you again and provide you with a better dining experience. Best regards, Benihana - Alpharetta Management Team
   

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7. J

   Jordan

   Atlanta Metro

   5 reviews

   1.0

   5 reviews

   Dined 5 days ago

   1. Overall 1
   2. Food 4
   3. Service 3
   4. Ambience 1

   We made a reservation for 8 PM for three people, when we arrived at the restaurant they told us that it would be a 30 minute wait, but there was no one else waiting. We asked them why it would be an additional 30 minutes when our reservation is for 8 o’clock and they stated that a reservation just gives you priority over a walk-in not that you would sit down to a table . If that is the case that needs to be stated somewhere when booking or at the restaurant. Once we got to our table, it was another 30 minutes for a server another 20 for drinks. There was no salad, the waitress had to go back to the back and make salads. However, when the chef came to make the food, the food was excellent, shout out to chef Ash And waitress D. 
   

   Benihana - Alpharetta, GAResponded 3 days ago

   Thanks for the feedback, Jordan. We're glad to hear you enjoyed the food at Benihana - Alpharetta. However, we apologize for the long wait times and any confusion regarding reservations and walk-in customers. We're sorry for any confusion and we'll work on ensuring this doesn't happen in the future. Your satisfaction is our top priority and we're glad you enjoyed the chef and service. We hope to serve you again soon!
   

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8. L

   Laura

   Atlanta Metro

   10 reviews

   5.0

   10 reviews

   Dined on 17 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Good time at Benihana Alpharetta! My husband and I went to Benihana for his birthday. We had excellent service with Mike and a great show with Joshua. They were both engaging, the food was great and we enjoyed ourselves.
   

   Benihana - Alpharetta, GAResponded 6 days ago

   Hello Laura, Thank you for choosing to celebrate your husband's birthday at Benihana - Alpharetta! We're thrilled to hear that you and your husband had a wonderful time and enjoyed our service and food. We always aim to provide excellent service and delicious meals, and it's heartening to hear that we hit the mark for you. We hope to have the pleasure of serving you again soon! Best, The Management Team
   

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9. K

   Kenneth

   Atlanta Metro

   5 reviews

   5.0

   5 reviews

   Dined on 17 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   What a turnaround. We have been going to Benihana for over 15 years, and my last visit reminded me of why we love it. The chef, Chris, was excellent and brought back memories of how the food used to taste. He could tell we were vets, so he introduced a few new tricks, and the food was cooked to the finest!!! Service was outstanding as well. Our server was ahead of the game on everything. We never had to wait or ask for anything. We also got to speak to the new GM, Frank, to thank him for the amazing experience. You can tell there has been a change in the energy and attitude of the staff. We definitely will be coming back.
   

   Benihana - Alpharetta, GAResponded 6 days ago

   Thanks for the review, Kenneth! We're thrilled to hear that your recent visit to Benihana - Alpharetta reminded you of the wonderful experiences you've had with us in the past. It's wonderful to know that our chef, Chris, and service met your expectations. We're also glad that you had the opportunity to speak with our new GM, Frank, and appreciate your kind words. We look forward to welcoming you back for another fantastic dining experience soon!
   

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10. M

    Michelle

    New York City

    4 reviews

    5.0

    4 reviews

    Dined on 16 December 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 4

    Our chef Jason was amazing. Best cook I’ve had here and the new management is much better!
    

    Benihana - Alpharetta, GAResponded on 17 December 2024

    Thanks for visiting us, Michelle! We're thrilled to hear that you had an exceptional experience with our chef at Benihana - Alpharetta. It's always a pleasure to know that our efforts to improve are appreciated. We strive to provide the best for our guests, and your kind words are a testament to that. We look forward to serving you again soon!
    

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