Benihana - Anaheim, CA

Review summary

1. D

   Derik

   Los Angeles

   1 review

   vip
   1.0

   1 review

   Dined today

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 1

   Reservation were at 7:15 and didn’t get sat until 8:00 Service was horrible waited forever for drinks then they were the wrong drinks and had to wait again once we got the drinks we put our order in along with appetizers and the appetizers didn’t come out until the chef was almost done cooking the main meal just an overall bad experience server wouldn’t pay attention to us.
   

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2. B

   Brian

   Orange County

   2 reviews

   vip
   5.0

   2 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great service and friendly staff with good food for everyone
   

   Benihana - Anaheim, CAResponded today

   Dear Brian! Thanks for the review! We're thrilled to hear that you enjoyed our food and service at Benihana - Anaheim. We always strive to provide a pleasant dining experience for our guests. We're glad you found good value in your meal. We hope to see you again soon.
   

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3. T

   Tiffany

   San Diego

   17 reviews

   5.0

   17 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great location great staff and great food. We will be back next time we are in town. Thank you !!
   

   Benihana - Anaheim, CAResponded 2 days ago

   Hi Tiffany! We're thrilled to hear that you had a great experience at Benihana - Anaheim! It's wonderful to know that you enjoyed our location, staff, and food. We always strive to provide an exceptional dining experience, and your kind words are truly appreciated. We look forward to welcoming you back next time you're in town. Thank you again for your kind words and for choosing us! Best, The Management Team
   

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4. A

   Allison

   Orange County

   1 review

   2.0

   1 review

   Dined 4 days ago

   1. Overall 2
   2. Food 3
   3. Service 2
   4. Ambience 3

   Food was good, the place just seemed disorganized. They stuck us in a room and felt like we we forgotten.
   

   Benihana - Anaheim, CAResponded 3 days ago

   Hey, Allison! Thank you for taking the time to share your experience at Benihana - Anaheim. We're glad to hear that you enjoyed the food, but we're sorry to hear that you felt disappointed with the organization. We strive to provide a seamless dining experience for our guests, and it seems we fell short during your visit. We appreciate your feedback and will use it to improve our service. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website. We hope you'll give us another chance to provide a better experience in the future. - The Management Team
   

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5. M

   Maria

   Orange County

   3 reviews

   3.0

   3 reviews

   Dined 6 days ago

   1. Overall 3
   2. Food 5
   3. Service 3
   4. Ambience 5

   I wish our server explained further what was invluded in our six course dining. We were mixed with a group of people who diid not choose tje 5 or 6 course meal sp nobody ordered ice cream but my group got confused whether ice cream was part of our course or not. Even the tea was not offered
   

   Benihana - Anaheim, CAResponded 5 days ago

   Hi, Maria! Thank you for taking the time to share your experience at Benihana - Anaheim. We're glad to hear that you enjoyed the food. However, we apologize for any confusion regarding the 6-course meal. We always aim to provide clear and concise explanations of our offerings, and we regret that this wasn't met in your case. We will certainly take your feedback into account for future improvements. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website. We hope to have the opportunity to serve you again and provide a more enjoyable dining experience. Best regards, The Management Team
   

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6. P

   Penina

   Philadelphia

   12 reviews

   vip
   2.0

   12 reviews

   Dined 6 days ago

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 1

   We had a 6:15 reservations with 2 young children. We waited for 55 min when we were told 25 min at the beginning (which is still a long wait) everything took forever. The bartenders were slow. The kids were hungry and we were told an app for them would be 35 min….but we should have been sat down before that so we decided not to get anything. Which was clearly a mistake because they were starving. We were there till 9:10 because of how slow, not sure I could ever do or go there again.
   

   Benihana - Anaheim, CAResponded 5 days ago

   Hi Penina! We're truly sorry for the experience you had at Benihana - Anaheim. We understand the frustration of waiting and the frustration of being hungry. We also apologize for the confusion regarding the app for your kids. We strive to provide excellent service and value to all our guests, and it's clear we fell short during your visit. We appreciate your feedback and will use it to improve our service. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website. We hope you'll give us another chance to provide a better dining experience. Best, The Management Team
   

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7. M

   Michael

   Palm Springs

   2 reviews

   2.0

   2 reviews

   Dined 6 days ago

   1. Overall 2
   2. Food 1
   3. Service 1
   4. Ambience 5

   We normally have a great experience especially at this location. Unfortunately that was not the case this time. Our hibachi cook was very boring didn't try to put on a show. He over cooked our lobster and shrimp and under cooked our steaks. He served my steak to me still cold in the middle and seemed upset when I told him and asked him to cook it longer. Others had similar issues with the doneness of their steaks. Was not happy.
   

   Benihana - Anaheim, CAResponded 5 days ago

   Hello Michael! We're truly sorry to hear about your recent experience at Benihana - Anaheim. We strive to provide our guests with memorable dining experiences, and it seems we fell short during your visit. We apologize for the issues you encountered with your hibachi cook's performance and the temperature of your dishes. We also regret to hear that your steak was served cold to you. We appreciate your feedback and will certainly use it to improve our service. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website. We hope you'll give us another chance to make your next visit a better experience. Best regards, The Management Team
   

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8. E

   Elton

   Orange County

   1 review

   5.0

   1 review

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 4

   Dwayne is a great cheif and makes the best chicken
   

   Benihana - Anaheim, CAResponded 1 day ago

   Hello, Elton! Thank you for your kind words and high ratings! We're thrilled to hear that you enjoyed your experience at Benihana - Anaheim. It's wonderful to know that our team made your meal a memorable one. We noticed that you rated our service a 4. We always strive to provide the best service and your feedback helps us improve. We hope to see you again soon!
   

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9. S

   Stefanie

   Orange County

   1 review

   5.0

   1 review

   Dined on 13 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Had a wonderful time celebrating my birthday! The chef was personable and pleasant. The food was delicious!
   

   Benihana - Anaheim, CAResponded on 14 November 2024

   Hey, Stefanie! We're over the moon to hear that you had a wonderful birthday celebration at Benihana - Anaheim! It's fantastic to know that you enjoyed our delicious food and found our service to be top-notch. We always strive to make special occasions even more memorable. Your kind words mean the world to us. Thank you for choosing us for your celebration. We look forward to serving you again soon! Best regards, The Management Team
   

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10. M

    Michelle

    Orange County

    3 reviews

    5.0

    3 reviews

    Dined on 11 November 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Food was Great and always great service. Can’t wait to go back
    

    Benihana - Anaheim, CAResponded on 12 November 2024

    Hi, Michelle! Thank you so much for your kind words and for choosing to dine with us at Benihana - Anaheim. We're thrilled to hear that you enjoyed our food and service. It's always our goal to provide the best dining experience possible for our guests. We can't wait to welcome you back soon.
    

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