Benihana - Anaheim, CA

Review summary

1. E

   Elizabeth

   Orange County

   1 review

   5.0

   1 review

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We really enjoyed our experience at Benihana! We had two birthday celebrants and a first timer in our party, and everyone felt very special and celebrated. Joseph was an excellent chef and the food was fabulous!!
   

   Is this helpful?

   Report
2. M

   Mina

   VIP

   Orange County

   15 reviews

   4.0

   15 reviews

   Dined 3 days ago

   1. Overall 4
   2. Food 3
   3. Service 4
   4. Ambience 5

   This is the most expensive check I have paid!!! Prices are absolutely ridiculous. Not going back
   

   Is this helpful?

   Report
3. S

   Shamece

   Los Angeles

   7 reviews

   3.0

   7 reviews

   Dined 3 days ago

   1. Overall 3
   2. Food 3
   3. Service 5
   4. Ambience 3

   No point in making a reservation because they didn’t follow it. Arrived at 837 pm for a 845 reservation . At 9pm I inquired about that status of my table. The host stated they just sat the 745pm reservations and were behind schedule (at no point did they notify me of this when I initially arrived). The lack of communication with customers is very unprofessional.
   

   Benihana - Anaheim, CAResponded 1 day ago

   Hello Shamece, We're truly sorry to hear about your recent experience at Benihana - Anaheim. It's disappointing to know that we didn't follow your reservation, and we apologize for any misunderstanding about our schedule. We appreciate your patience and understanding, and we're taking your feedback seriously to improve our service. We hope you'll give us another chance to make your dining experience better. Best regards, The Management Team
   

   Is this helpful?

   Report
4. L

   Larsen

   VIP

   Los Angeles

   1 review

   1.0

   1 review

   Dined 3 days ago

   1. Overall 1
   2. Food 4
   3. Service 3
   4. Ambience 3

   Never made reservations for a place to wait over an hour to be seated
   

   Benihana - Anaheim, CAResponded 2 days ago

   Dear Larsen! Thanks for visiting us at Benihana - Anaheim. We're sorry to hear about your experience. It's disappointing to know that you had to wait for an hour despite having a reservation. We understand how frustrating that can be and we apologize for any inconvenience it may have caused. We appreciate your feedback and will use it to improve our reservation system and seating process. We hope to have the opportunity to serve you again in the future.
   

   Is this helpful?

   Report
5. C

   Christine

   San Diego

   1 review

   1.0

   1 review

   Dined 3 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   We booked on OpenTable for 6:30PM. When we arrived to check in, the host told us we had to still wait another 40 minutes to be seated. That doesn’t make sense? Why have a reservation, to then be told to wait. So we waited, and finally got sat at 7:20PM. When we sat down, the waiter took our orders and when he came back, he overloaded his tray with too many drinks, and broke the beer on the grill, which caused glass to be all over the grill we would soon have our food cooked on. No one came to the grill with a sense of urgency, it was like no one knew how to clean cooked beer off a grill. Eventually, the chef came to cook our food, but at this point it was almost 8:00PM by the time we started too eat. When he was reading off our orders, the waiter forgot to type on 1 of our fried rices, which resulted in them asking the back to make a special one for our group. Overall experience was horrible, the wait was pointless since we had a reservation, and we walked out at almost 9:30PM. Side-note: nothing was comp’t even though the managers knew about the chaos. Steve Aioki come get your restaurant back in order.
   

   Benihana - Anaheim, CAResponded 2 days ago

   Dear Christine! I love that name, it's my sister's name. Thanks for the feedback. We're truly sorry to hear about your experience at Benihana - Anaheim. We understand how frustrating it must have been to wait for your table despite having a reservation. We also apologize for the mix-up with your orders and the delay in serving your food. We take your comments about our service seriously and will work on improving these areas. We hope you'll give us another chance to provide a better dining experience. Best regards, The Management Team
   

   Is this helpful?

   Report
6. J

   Jason

   Orange County

   1 review

   4.0

   1 review

   Dined 4 days ago

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 5

   Fun dinner, a bit overpriced though. Steak was good chicken was overcooked and our chef George must’ve been kind of new, he didn’t do all the tricks and for the most part just cooked the meals
   

   Benihana - Anaheim, CAResponded 3 days ago

   Thanks for the review, Jason! We're glad to hear that you enjoyed your dinner at Benihana - Anaheim. We appreciate your feedback on our steak and chicken dishes and we will definitely work on improving those aspects. We're sorry to hear that our pricing and some aspects of our chef's performance didn't meet your expectations. We're committed to providing excellent service and we hope to welcome you back for a better experience.
   

   Is this helpful?

   Report
7. R

   Richard

   Orange County

   5 reviews

   5.0

   5 reviews

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 3

   Food was great service was great.We did have a table next to us with a lot of kids five of them Under the age of 15 that were kind of loud would of like them to have been put in a booth. As my wife is mobility impaired and would not be able to get into a booth other than that, everything was great. He kids were a little amped up and loud but their kids.
   

   Benihana - Anaheim, CAResponded 6 days ago

   Hi, Richard! Thank you for taking the time to share your experience at Benihana - Anaheim. We're thrilled to hear that you enjoyed our food and service. We apologize if your table was not ideal due to the noise from the children. We strive to make every guest feel comfortable and we will certainly take your feedback into consideration. We appreciate your understanding and patience. We look forward to serving you again soon.
   

   Is this helpful?

   Report
8. R

   Ray

   Orange County

   8 reviews

   5.0

   8 reviews

   Dined on 10 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great food, always a pleasure. Annual Christmas lunch for my staff. Chef was great. Thank you.
   

   Benihana - Anaheim, CAResponded 3 days ago

   Hi Ray! Thank you for your kind words and for choosing Benihana - Anaheim for your annual Christmas lunch. We're thrilled to hear that you and your staff had a great time. We're also glad to know that our chef made your experience pleasant. We noticed that you rated our value lower and we sincerely apologize if we fell short of your expectations. We always strive to provide the best value to our customers. We look forward to serving you and your team again next year. Best regards, The Management Team
   

   Is this helpful?

   Report
9. J

   Julio

   Orange County

   4 reviews

   5.0

   4 reviews

   Dined on 8 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great family place but can be overwhelming sometimes depending the time and day.
   

   Benihana - Anaheim, CAResponded on 9 December 2024

   Thanks for the review, Julio! We're thrilled to hear that you and your family enjoyed your visit to Benihana - Anaheim. We understand that it can sometimes be overwhelming, especially when you're in a rush. We appreciate your patience and understanding. We're committed to making your next visit a wonderful one, and we hope that your next visit won't be as busy. We look forward to welcoming you back soon!
   

   Is this helpful?

   Report
10. T

    Tania

    Sacramento

    1 review

    5.0

    1 review

    Dined on 6 December 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 4

    Our chef was amazing, very professional, attentive to our needs, and food was great!
    

    Benihana - Anaheim, CAResponded on 9 December 2024

    Hi, Tania! Thank you so much for your kind words and the 5-star rating! We're thrilled to hear that you had an exceptional experience with our chef. It's always our goal to provide attentive, professional service and delicious food to all our guests. We appreciate your feedback about the value and look forward to serving you again soon. Best regards, Benihana - Anaheim Management Team
    

    Is this helpful?

    Report