Benihana - Anchorage, AK

Review summary

1. c

   cheriep

   Anchorage

   4 reviews

   5.0

   4 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Dennis is the best cook EVER! Our food was sooo yummy
   

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2. A

   Alex

   Anchorage

   8 reviews

   4.0

   8 reviews

   Dined 1 day ago

   1. Overall 4
   2. Food 5
   3. Service 2
   4. Ambience 4

   We love your restaurant. We had 730pm reservations. We were seated pretty close to that time. unfortunately we had to wait 40 minutes for a server to come to our table. We had a number of people stop to check on us and we told them we still hadn't been helped. It wasn't until the manager came by that we were finally able to get served but even that took and additional 15 minutes. Other than the long wait to be served we were happy with the meal and the chef. We come there come to 10 times a year and are usually very happy. We know many of the staff and they know us. It was busy but it was still unfortunate that this happened. I fully expect our next visit will be up to your usual high strandards.
   

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3. J

   Jessica

   Anchorage

   1 review

   5.0

   1 review

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great experience perfect way to spend a birthday! 🎁
   

   Benihana - Anchorage, AKResponded 2 days ago

   Hey Jessica, We're thrilled to hear that you had a great experience celebrating your birthday at Benihana - Anchorage! It's always a pleasure to be part of our customers' special occasions. We're glad that you enjoyed our food and service. Your kind words mean a lot to us and we can't wait to welcome you back for another memorable dining experience. Warm regards, The Management Team
   

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4. B

   Bill

   Anchorage

   1 review

   5.0

   1 review

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great service and good food. Had a great time!!!!!
   

   Benihana - Anchorage, AKResponded 4 days ago

   Hi Bill, We're thrilled to hear that you had a great time at Benihana - Anchorage! It's fantastic to know that our service and food met your expectations. We always aim to deliver a memorable dining experience and your kind words are a testament to our efforts. Thank you for your positive feedback, we look forward to serving you again soon. Best regards, The Management Team
   

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5. A

   Alex

   Anchorage

   7 reviews

   1.0

   7 reviews

   Dined on 16 December 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   This has been the worst experience we’ve had. Not only did we wait for almost an hr for our chef to come out and start cooking for us. No communication between the waiter to us about the hour wait. It was very frustrating, and once the chef did come out, all he didn’t us was complain about how they were short and he was upset that his manager kept coming to check when he was coming out to cook for us. This is not professional at all, shows a lot about your character towards your job. I believe this set the mood for the whole night even more because our food was disgusting. My children were hungry and they could not eat their vegetables because they were burnt. They could not enjoy their chicken because it was so tough to chew, instead they spit it out. The rice was so smooshed together, and normally that is the best part of coming to Benihanas. Very disappointing and we will not return to this restaurant again. Management has changed, the chefs have changed, the facility seemed very dirty, it just never used to be this way. So sad that it is falling apart when it used to be a place everyone enjoyed and looked forward to eating at. Not anymore.
   

   Benihana - Anchorage, AKResponded on 18 December 2024

   Thanks for visiting us, Alex! We're truly sorry to hear about your disappointing experience at Benihana - Anchorage. We take your feedback seriously and regret that our service and food did not meet your expectations. We strive to provide an enjoyable dining experience for all our guests and it's clear we fell short during your visit. We appreciate your comments regarding our cleanliness and the quality of our food, and assure you they will be taken into consideration. We're committed to improving and hope you'll consider giving us another chance in the future. Best regards, Benihana - Anchorage Management Team
   

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6. O

   Olive

   Anchorage

   1 review

   5.0

   1 review

   Dined on 15 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   It was so nice and food was incredible! Highly recommend
   

   Benihana - Anchorage, AKResponded on 16 December 2024

   Hello, Olive! Thank you so much for your wonderful review and high ratings! We're thrilled to hear that you had a great experience at Benihana - Anchorage. It's fantastic to know that our food was up to your expectations and that you highly recommend us. We look forward to serving you again soon. Best, The Management Team
   

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7. b

   bill

   Anchorage

   15 reviews

   4.0

   15 reviews

   Dined on 11 December 2024

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   Experience was good. Server and cook were both engaging and very pleasant. Food was decent but simple. Atmosphere was quite loud and difficult to talk across table. Food is not cheap but alcohol is extremely expensive.
   

   Benihana - Anchorage, AKResponded on 15 December 2024

   Hello Bill! Thank you for taking the time to review your experience at Benihana - Anchorage. We're glad to hear that you found our service and food to be engaging and pleasant. We strive to provide a great dining experience for all our guests. We understand your feedback about the noise level and the difficulty in having a conversation. We appreciate your honesty and will certainly take this into account as we continuously strive to improve our guests' experiences. We understand that our pricing may not be consistent with some other locations, but we assure you that we do our best to provide the best quality food and service. We hope to have the opportunity to serve you again in the future. Best regards, The Management Team
   

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8. R

   Randy

   Anchorage

   1 review

   5.0

   1 review

   Dined on 7 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Outstanding team, chef was great and entertaining especially for the kids at the table.
   

   Benihana - Anchorage, AKResponded on 9 December 2024

   Hey, Randy! Thank you so much for your wonderful review! We're thrilled to hear that you and your family enjoyed your time at our table. We're glad that our team's performances and the entertainment provided by our chef added to your experience. We strive to provide an outstanding dining experience for all our guests and your feedback is a testament to our efforts. We look forward to welcoming you back to Benihana - Anchorage soon!
   

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9. C

   Celeste

   Anchorage

   6 reviews

   5.0

   6 reviews

   Dined on 7 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had an absolutely wonderful experience celebrating my hubby's birthday with friends at Benihana. The food was really good and the experience was unforgettable.
   

   Benihana - Anchorage, AKResponded on 9 December 2024

   Dear Celeste! Thanks for visiting us at Benihana - Anchorage! We're thrilled to hear that you and your friends had a wonderful experience celebrating your hubby's birthday. It's fantastic to know that you enjoyed our food and found the experience unforgettable. We strive to provide the best for our guests and your feedback is a testament to our efforts. We look forward to welcoming you back for more memorable celebrations in the future. Best wishes, The Management Team
   

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10. K

    Kiri

    Anchorage

    7 reviews

    2.0

    7 reviews

    Dined on 3 December 2024

    1. Overall 2
    2. Food 2
    3. Service 4
    4. Ambience 3

    Unfortunately our food wasn’t cooked very well and the chef was struggling
    

    Benihana - Anchorage, AKResponded on 4 December 2024

    Dear Kiri, thank you for taking the time to review us. We are really sorry that your experience didn’t meet your expectation and would love another opportunity to provide you with a better experience. You can reach out to us by visiting the “Contact Us” page on our website. Thank you and we look forward to hearing from you.
    

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