Benihana - Atlanta - Buckhead, GA

Review summary

1. B

   Bruce

   Orlando

   3 reviews

   2.0

   3 reviews

   Dined 1 day ago

   1. Overall 2
   2. Food 4
   3. Service 2
   4. Ambience 2

   I almost have to blame myself for making a reservation for 3:45p on Christmas Eve. Besides waiting for over 30 minutes upon arrival, the service was slow in general. This was not the fault of the server- the restaurant seemed to be understaffed We were not alone, there were other groups in the building when we arrived and the place got ridiculously packed as we were exiting. The only explanation I can come up with is we arrived in the middle of a shift change. We didn’t get salads until after 4:30p.. and we finally finished our meal at 5:50p. For paying almost $600, I wasn’t impressed.
   

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2. D

   Dan

   VIP

   Tampa

   1 review

   1.0

   1 review

   Dined 2 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Awful. Had a reservation for 6:30pm… didn’t end up sitting down until 8:30pm. Extremely slow service. Benihana management needs to look into this place because it is way below their standards. Huge disappointment.
   

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3. R

   Ron

   VIP

   Atlanta Metro

   8 reviews

   2.0

   8 reviews

   Dined 2 days ago

   1. Overall 2
   2. Food 3
   3. Service 2
   4. Ambience 1

   This is probably one of the worst run restaurants in Atl. Our reservation was for 9PM and we were not seated until 9:30PM. A waitress did not come over to greet us until 9:55PM. When she did, she stated that the hostess did not assign a waiter or waitress to the table, hence the 25 minute wait. The waitress was nice and cordial. The chef finally arrived to our table at 10:50PM. We waited almost 2 hours before the presentation started. The food was prepared with too much garlic butter and seasoning. This is not the Benihana that I’m used to. Overall, it was an underwhelming and mismanaged experience. I will never return to this location.
   

   Benihana - Atlanta - Buckhead, GAResponded 1 day ago

   Dear Ron, we apologize for any inconvenience this may have caused and we thank you for taking the time to share your feedback. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website.
   

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4. b

   brea

   Atlanta Metro

   1 review

   5.0

   1 review

   Dined on 16 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   My chefs name was Stanley … I didn’t get the other guys name that cashed us out but he had locs and was super nice … the was the best visit I’ve had here since before Covid honestly will be returning
   

   Benihana - Atlanta - Buckhead, GAResponded 7 days ago

   Dear Brea, thank you for sharing your feedback with us. We are happy to hear that you had a great experience and we look forward to seeing you soon!
   

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5. n

   niyah

   Atlanta Metro

   1 review

   2.0

   1 review

   Dined on 15 December 2024

   1. Overall 2
   2. Food 2
   3. Service 1
   4. Ambience 2

   Literally the worst hibachi experience I’ve ever had. My family and I had a reservation for 8:45p. We arrived at 8:30 and was constantly told we were next in line on to sit down an hour later. Don’t make a reservation because there’s no point, you’ll be waiting the same amount of time as a party adding themselves on the waitlist. Additionally, while we were waiting nobody checked in with us or gave us updates, we didn’t get any update until we saw a party of 25 go by and decided to ask what was going on. Granted, I’ve worked in food so I know it can get rough, but there are small things you can do to enhance a guest experience. Once we sat down we waited another 20-30 minutes just for drinks. Our server(Sarah) was super sweet though. Our chef on the other hand, seemed flustered and didn’t do any of the tricks you go to Benihana for. He didn’t light the table on fire, no volcano, or choo choo train, no egg tricks, just nothing. Now, that’s not to say the man is there for our entertainment, but the whole point is technically dinner and a show. Not to mention he got some of our orders wrong as well. I have a shellfish allergy and he almost put shrimp on my plate. So you can imagine our frustration waiting for an hour, then getting an amateur chef. Again, we had an 8:45 reservation and got there at 8:30, we left at 11:45p. Who stays in a restaurant that long?The Benihana on peachtree doesn’t have to worry about me ever again.
   

   Benihana - Atlanta - Buckhead, GAResponded on 16 December 2024

   Dear guest, thank you for sharing your feedback with us. We're disappointed to hear about your experience and will make sure to address your concerns with our team. We strive for excellence in both our food and service, and we apologize for falling short. We appreciate your honesty and will work to improve. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website.
   

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6. D

   Demonica

   Atlanta Metro

   1 review

   1.0

   1 review

   Dined on 15 December 2024

   1. Overall 1
   2. Food 4
   3. Service 1
   4. Ambience 2

   My reservation was for 8 didn’t get seated until 850. Didn’t receive our food until 10pm. Left out of the restaurant and my car was broken into. There were a total of 6 cars broken into including mine. Police was called around 1050pm but didn’t arrive until 1 am. Items were stolen from my car. The security guard on the inside of the restaurant was nice enough to assist with cleaning the glass up. Apparently this is an ongoing issue and there should be security patrolling the parking lot. Parking is horrible.
   

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7. T

   Tracy

   Atlanta Metro

   1 review

   4.0

   1 review

   Dined on 14 December 2024

   1. Overall 4
   2. Food 5
   3. Service 3
   4. Ambience 4

   We were seated on time with reservations, but waited 15 minutes for drinks and 30 minutes for soup/salad. Our appetizer came out after that while chef had started cooking. The server was really my only issue. She brought me the wrong drink as well. However, Our chef and food was amazing which is why we still love this place. Chicken and shrimp were better than the steak for the price.
   

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   Benihana - Atlanta - Buckhead, GAResponded on 16 December 2024

   Hey, Tracy! Thank you for your feedback. We're glad to hear you enjoyed your meal and the chef's culinary skills. However, we're sorry to hear about the delay in service you experienced. We understand how frustrating that can be and we apologize for the oversight. We're continuously working on improving our timing and service so your next visit is more enjoyable. We appreciate your patience and understanding. Best, The Management Team
   

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8. T

   Traci

   Atlanta Metro

   1 review

   1.0

   1 review

   Dined on 13 December 2024

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 1

   Restaurant was gross and nasty and dirty . Bathrooms nasty no TP no paper towels. Food on the floor. For a $900 meal it should have been top notch . Manager was worried about food on the floor but didn't seem to be bothered with no sign on the ladies bathroom door nor how gross the bathrooms were .Cook was fabulous.
   

   Benihana - Atlanta - Buckhead, GAResponded on 15 December 2024

   Hey, Traci! We're really sorry to hear about your experience at Benihana - Atlanta - Buckhead. We take cleanliness and quality of food very seriously, and it's disheartening to hear that we fell short during your visit. We also apologize if our manager's behavior surprised you. Your feedback is invaluable, and we're committed to improving. We hope you'll give us another chance to make it right. Best, The Management Team
   

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9. E

   Emilee

   Atlanta Metro

   1 review

   1.0

   1 review

   Dined on 11 December 2024

   1. Overall 1
   2. Food 1
   3. Service 2
   4. Ambience 1

   The cocktails tasted like dish soap and the fried rice was way too peppery, but at least they tasted like something. The food was straight-up bad: flavorless and dry. The chicken was so dry and unseasoned, and there wasnt even any sauces to drown it in. We were very clear that one of our diners was vegetarian, yet the chef still put shrimp on her plate. The server ended up comping her meal, but it was the cherry on top of the overall terrible experience. I put on our reservation that we were celebrating but was never asked what we were celebrating or if it was brought up at all.
   

   Benihana - Atlanta - Buckhead, GAResponded on 12 December 2024

   Hello, Emilee! We're truly sorry to hear about your recent experience at Benihana - Atlanta - Buckhead. We strive to provide delicious food and service, and it's clear we fell short during your visit. We apologize for the issues with our cocktails, the food, and the misunderstanding about your celebration. We appreciate your feedback and will use it to improve our service. We hope you'll give us another chance to make it up to you. Best, The Management Team
   

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10. A

    Ambrosia

    Greensboro

    1 review

    1.0

    1 review

    Dined on 7 December 2024

    1. Overall 1
    2. Food 4
    3. Service 1
    4. Ambience 1

    Honestly we got there at 8:24, the we got seated at 8:52, the chef did not come to the table until 10:52, we did not leave until 11:40…. If you do the math that was 3.5 hours at a restaurant…. Def felt like I worked a part time shift…. Not going back cause that was actually a very crazy experience.
    

    Benihana - Atlanta - Buckhead, GAResponded on 9 December 2024

    Thanks for the feedback. We're sorry to hear about your experience. We understand how frustrating it must have been to wait for such a long time and not receive the service you expected. It's important to us that our customers have a great dining experience and we're sorry that we didn't live up to those expectations. We appreciate your patience and understanding. Your feedback is important to us and we'll use it to improve. We hope you'll consider giving us another chance in the future.
    

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