Benihana - Atlanta - Buckhead, GA

Review summary

1. n

   niyah

   Atlanta Metro

   1 review

   2.0

   1 review

   Dined 1 day ago

   1. Overall 2
   2. Food 2
   3. Service 1
   4. Ambience 2

   Literally the worst hibachi experience I’ve ever had. My family and I had a reservation for 8:45p. We arrived at 8:30 and was constantly told we were next in line on to sit down an hour later. Don’t make a reservation because there’s no point, you’ll be waiting the same amount of time as a party adding themselves on the waitlist. Additionally, while we were waiting nobody checked in with us or gave us updates, we didn’t get any update until we saw a party of 25 go by and decided to ask what was going on. Granted, I’ve worked in food so I know it can get rough, but there are small things you can do to enhance a guest experience. Once we sat down we waited another 20-30 minutes just for drinks. Our server(Sarah) was super sweet though. Our chef on the other hand, seemed flustered and didn’t do any of the tricks you go to Benihana for. He didn’t light the table on fire, no volcano, or choo choo train, no egg tricks, just nothing. Now, that’s not to say the man is there for our entertainment, but the whole point is technically dinner and a show. Not to mention he got some of our orders wrong as well. I have a shellfish allergy and he almost put shrimp on my plate. So you can imagine our frustration waiting for an hour, then getting an amateur chef. Again, we had an 8:45 reservation and got there at 8:30, we left at 11:45p. Who stays in a restaurant that long?The Benihana on peachtree doesn’t have to worry about me ever again.
   

   Benihana - Atlanta - Buckhead, GAResponded today

   Dear guest, thank you for sharing your feedback with us. We're disappointed to hear about your experience and will make sure to address your concerns with our team. We strive for excellence in both our food and service, and we apologize for falling short. We appreciate your honesty and will work to improve. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website.
   

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2. D

   Demonica

   Atlanta Metro

   1 review

   1.0

   1 review

   Dined 1 day ago

   1. Overall 1
   2. Food 4
   3. Service 1
   4. Ambience 2

   My reservation was for 8 didn’t get seated until 850. Didn’t receive our food until 10pm. Left out of the restaurant and my car was broken into. There were a total of 6 cars broken into including mine. Police was called around 1050pm but didn’t arrive until 1 am. Items were stolen from my car. The security guard on the inside of the restaurant was nice enough to assist with cleaning the glass up. Apparently this is an ongoing issue and there should be security patrolling the parking lot. Parking is horrible.
   

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3. T

   Tracy

   Atlanta Metro

   1 review

   4.0

   1 review

   Dined 2 days ago

   1. Overall 4
   2. Food 5
   3. Service 3
   4. Ambience 4

   We were seated on time with reservations, but waited 15 minutes for drinks and 30 minutes for soup/salad. Our appetizer came out after that while chef had started cooking. The server was really my only issue. She brought me the wrong drink as well. However, Our chef and food was amazing which is why we still love this place. Chicken and shrimp were better than the steak for the price.
   

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   Benihana - Atlanta - Buckhead, GAResponded today

   Hey, Tracy! Thank you for your feedback. We're glad to hear you enjoyed your meal and the chef's culinary skills. However, we're sorry to hear about the delay in service you experienced. We understand how frustrating that can be and we apologize for the oversight. We're continuously working on improving our timing and service so your next visit is more enjoyable. We appreciate your patience and understanding. Best, The Management Team
   

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4. T

   Traci

   Atlanta Metro

   1 review

   1.0

   1 review

   Dined 3 days ago

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 1

   Restaurant was gross and nasty and dirty . Bathrooms nasty no TP no paper towels. Food on the floor. For a $900 meal it should have been top notch . Manager was worried about food on the floor but didn't seem to be bothered with no sign on the ladies bathroom door nor how gross the bathrooms were .Cook was fabulous.
   

   Benihana - Atlanta - Buckhead, GAResponded 1 day ago

   Hey, Traci! We're really sorry to hear about your experience at Benihana - Atlanta - Buckhead. We take cleanliness and quality of food very seriously, and it's disheartening to hear that we fell short during your visit. We also apologize if our manager's behavior surprised you. Your feedback is invaluable, and we're committed to improving. We hope you'll give us another chance to make it right. Best, The Management Team
   

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5. E

   Emilee

   Atlanta Metro

   1 review

   1.0

   1 review

   Dined 5 days ago

   1. Overall 1
   2. Food 1
   3. Service 2
   4. Ambience 1

   The cocktails tasted like dish soap and the fried rice was way too peppery, but at least they tasted like something. The food was straight-up bad: flavorless and dry. The chicken was so dry and unseasoned, and there wasnt even any sauces to drown it in. We were very clear that one of our diners was vegetarian, yet the chef still put shrimp on her plate. The server ended up comping her meal, but it was the cherry on top of the overall terrible experience. I put on our reservation that we were celebrating but was never asked what we were celebrating or if it was brought up at all.
   

   Benihana - Atlanta - Buckhead, GAResponded 4 days ago

   Hello, Emilee! We're truly sorry to hear about your recent experience at Benihana - Atlanta - Buckhead. We strive to provide delicious food and service, and it's clear we fell short during your visit. We apologize for the issues with our cocktails, the food, and the misunderstanding about your celebration. We appreciate your feedback and will use it to improve our service. We hope you'll give us another chance to make it up to you. Best, The Management Team
   

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6. A

   Ambrosia

   Greensboro

   1 review

   1.0

   1 review

   Dined on 7 December 2024

   1. Overall 1
   2. Food 4
   3. Service 1
   4. Ambience 1

   Honestly we got there at 8:24, the we got seated at 8:52, the chef did not come to the table until 10:52, we did not leave until 11:40…. If you do the math that was 3.5 hours at a restaurant…. Def felt like I worked a part time shift…. Not going back cause that was actually a very crazy experience.
   

   Benihana - Atlanta - Buckhead, GAResponded 7 days ago

   Thanks for the feedback. We're sorry to hear about your experience. We understand how frustrating it must have been to wait for such a long time and not receive the service you expected. It's important to us that our customers have a great dining experience and we're sorry that we didn't live up to those expectations. We appreciate your patience and understanding. Your feedback is important to us and we'll use it to improve. We hope you'll consider giving us another chance in the future.
   

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7. T

   Timeka

   Atlanta Metro

   1 review

   5.0

   1 review

   Dined on 5 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We went for my Mom’s birthday and although it was very busy our waiter maintained. Chef Friday made sure people with food allergies were taken care of first, and the food was great. I truly appreciate the professionalism of everyone involved in making my Mother’s Day special.
   

   Benihana - Atlanta - Buckhead, GAResponded 7 days ago

   Hello, Timeka! We're thrilled to hear that you chose Benihana - Atlanta - Buckhead for your Mother's Day celebration and that we were able to make your special day even more memorable. We're glad that we could accommodate your mom's dietary needs and ensure her food was up to her standards. It's wonderful to know that everyone was professional and attentive to your needs. We look forward to serving you again soon. Best, The Management Team
   

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8. N

   Noyaw

   Las Vegas

   2 reviews

   5.0

   2 reviews

   Dined on 3 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   I came here to celebrate my birthday an had an amazing experience. Our chef (chef OD)was amazing, energetic and really made the experience an unforgettable one. Food was cooked to perfection. The waitress was very nice and made sure we was taken care of. Overall 10/10 I would definitely recommend
   

   Benihana - Atlanta - Buckhead, GAResponded on 4 December 2024

   Dear Noya! Thank you for your wonderful review! We're thrilled to hear that you enjoyed great service and delicious food at our restaurant. We'll be sure to pass along your compliments to our chef.
   

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9. E

   Ernestine

   Atlanta Metro

   2 reviews

   1.0

   2 reviews

   Dined on 28 November 2024

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 1

   Service was very poor, 1 server for several tables. He did his best. We waiting 30 minutes before a server showed up.
   

   Benihana - Atlanta - Buckhead, GAResponded on 30 November 2024

   Hi Ernestine, We're really sorry to hear about your experience at Benihana Atlanta - Buckhead. It's disappointing to know that you felt our service did not meet your expectations. We strive to provide excellent service to all of our guests, and it's clear we missed the mark during your visit. We appreciate your feedback and will use it to make improvements. We hope you'll give us another chance to serve you better in the future. Best, The Management Team
   

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10. R

    Rhasaan

    Atlanta Metro

    1 review

    5.0

    1 review

    Dined on 24 November 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    I really enjoyed myself at this establishment. I came for my birthday celebration and the waitress, chef and over all customer service was amazing! I would recommend to my friends and family.
    

    Benihana - Atlanta - Buckhead, GAResponded on 26 November 2024

    Hey Rhasaan! Thanks for the feedback! We're thrilled to hear that you had an amazing birthday celebration at Benihana - Atlanta - Buckhead. It's great to know that our team's efforts to provide amazing customer service made your experience memorable. We appreciate your recommendation and look forward to serving you and your family again soon!
    

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