Benihana - Beaverton, OR

Review summary

1. T

   Toni

   Portland

   5 reviews

   4.0

   5 reviews

   Dined 1 day ago

   1. Overall 4
   2. Food 2
   3. Service 5
   4. Ambience 3

   My Husband Had Salmon and it was Outstanding. (Needed a little more salt and less pepper) I had the Land and Sea and the steak was cooked perfectly (Over peppered) and the Scallops were a little under cooked but overall good. We Love Benihanas.
   

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2. W

   Wei

   Washington DC

   1 review

   1.0

   1 review

   Dined 2 days ago

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 3

   Booked reservation for 6:30 pm, didn’t get to table until 7:30 pm. Chef didn’t arrive until 8:45 pm. Finished at 9:30. Wait time is too long and is ridiculous.
   

   Benihana - Beaverton, ORResponded 1 day ago

   Hi Wei, We're truly sorry for the delay you experienced during your visit to Benihana - Beaverton, OR. We understand how frustrating it can be to wait, especially when you're looking forward to a meal. We're sorry for the inconvenience caused and we will definitely address this issue with our team to ensure it doesn't happen again. We appreciate your feedback and hope to have the opportunity to serve you again under better circumstances. Best, The Management Team
   

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3. E

   Ed

   Portland

   3 reviews

   3.0

   3 reviews

   Dined 2 days ago

   1. Overall 3
   2. Food 4
   3. Service 4
   4. Ambience 3

   An unusual experience for us at this restaurant. We usually enjoy this place several times a year. We arrived earlier by a few minutes for our reservation. We were seated by our reservation time. It took an hour to get through the soup and salad. Still no chef for another 1/2 hour. Several mentions to the manager. When our chef Rob came his service was timely and excellent as always. The manager did grant us a discount on our meals. It appeared to us they were one set of servers short, but they continued to seat all tables, so we could not have been the only parties affected.
   

   Benihana - Beaverton, ORResponded 1 day ago

   Thanks for the review, Ed! We're glad to hear that you've enjoyed your visits to Benihana - Beaverton, OR in the past. We apologize for the delay you experienced, it's not the standard we aim for. We appreciate your patience and understanding, and we're glad to know our chef met your expectations. We hope to provide you with a more timely and excellent service in the future. Thanks again for your feedback!
   

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4. S

   Shannon

   VIP

   Portland

   3 reviews

   1.0

   3 reviews

   Dined 2 days ago

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 1

   A very disappointing experience. They were short on chefs so we waited almost 90 minutes before a Chef came to our table and started cooking. With 2 young kids we were hoping to have been out of there by that point. Our entire dinner took 2.5 hours. We won’t be going back for a very long time.
   

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5. D

   David

   San Francisco

   3 reviews

   1.0

   3 reviews

   Dined 3 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Had a reservation at 715, they said we’re “running behind” an hour or so - didn’t call us until 930 pm to say your tables ready. Why take reservations when you can’t honor them -
   

   Benihana - Beaverton, ORResponded 2 days ago

   Thanks for the feedback, David. We're truly sorry to hear about your recent experience at Benihana - Beaverton, OR. It's clear that we fell short in meeting your reservation request and handling your table request promptly. We understand how frustrating it must have been to wait, especially when you had a reservation. We assure you that this is not the standard we strive for. We're taking your feedback seriously and will work on improving our reservation management and response time. We hope you'll give us another chance to provide a better dining experience in the future.
   

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6. M

   Michelle

   Portland

   2 reviews

   2.0

   2 reviews

   Dined 3 days ago

   1. Overall 2
   2. Food 5
   3. Service 2
   4. Ambience 2

   We were sat an hour after our reservation time and it felt very chaotic. Hopefully it was just an off night.
   

   Benihana - Beaverton, ORResponded 2 days ago

   Hi Michelle, we're sorry to hear about your experience at Benihana - Beaverton, OR. We understand that waiting can be frustrating, especially when you've made a reservation. We're glad to know that you enjoyed the food, but we're sorry that the service didn't meet your expectations. We appreciate your feedback and will use it to improve our service. We hope to serve you again soon and provide a more pleasant and efficient dining experience. Thank you for your understanding. Best, The Management Team
   

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7. J

   Jennifer

   Portland

   1 review

   3.0

   1 review

   Dined 3 days ago

   1. Overall 3
   2. Food 5
   3. Service 4
   4. Ambience 4

   Food was good as usual. Our chef for the night did not put on the normal and typical fun and engaging ‘show’. He did the onion volcano and the egg roll joke. He didn’t crack any other jokes nor did he do the fried rice heartbeat or anything else to engage us at the table. It was the least interact experience we have had to date. Not impressed with tonight’s dinner experience especially for the prices we pay.
   

   Benihana - Beaverton, ORResponded 2 days ago

   Hey Jennifer, Thanks for dining at Benihana - Beaverton, OR and for sharing your feedback. We're glad to hear that you enjoyed the food. However, we're sorry to hear that your experience didn't match your expectations. We strive to create a fun and interactive atmosphere for our guests, and we regret that we fell short this time. We appreciate your feedback on our chef's entertainment routine and we'll certainly take it into consideration as we continuously strive to improve our service. We hope you'll give us another chance to impress you with our food and service. Best Regards, The Management Team
   

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8. M

   Mariam

   Portland

   1 review

   1.0

   1 review

   Dined 4 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   We had reservations at 8. took three hours because they didn’t seat us until 9 and the chef didn’t come out until 10. Really disappointing never going again. Also the food was excessively greasy and buttery. Had an immediate stomach ache.
   

   Benihana - Beaverton, ORResponded 3 days ago

   Thanks for visiting us, Mariam. We're really sorry to hear about your recent experience at Benihana - Beaverton, OR. It's clear that we fell short of our usual standards, especially with regard to seating and food preparation. We understand your concerns about the excessive greasiness and your stomach ache. We appreciate you bringing this to our attention and assure you that we're taking your feedback seriously. We hope you'll give us another chance to provide a better dining experience.
   

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9. M

   Marcelo

   VIP

   Portland

   2 reviews

   1.0

   2 reviews

   Dined 4 days ago

   1. Overall 1
   2. Food 5
   3. Service 5
   4. Ambience 5

   One hour wait even with reservation was unacceptable.
   

   Benihana - Beaverton, ORResponded 1 day ago

   Hello Marcelo, We're truly sorry to hear about your experience with the wait time. We understand how frustrating it can be to wait even with a reservation, and we apologize for any inconvenience caused. We're glad to see that you enjoyed the food and service. We're committed to providing excellent service and we're sorry we fell short this time. Your feedback is valuable to us and we will certainly address this issue to improve our service. We hope you'll give us another chance to serve you better in the future. Best regards, Benihana - Beaverton, OR Management Team
   

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10. R

    Rachel

    Portland

    6 reviews

    2.0

    6 reviews

    Dined 4 days ago

    1. Overall 2
    2. Food 5
    3. Service 2
    4. Ambience 3

    Making a reservation 2 months in advance and still not getting your table for an hour later is crazy!
    

    Benihana - Beaverton, ORResponded 2 days ago

    Hi Rachel, We're truly sorry to hear about your recent experience at Benihana - Beaverton, OR. It's disappointing to know that we didn't meet your expectations, especially with your reservation being almost two months in advance. We understand how frustrating it can be to wait, especially when you're looking forward to a meal. We assure you that we take your feedback seriously and will address this issue with our team. We hope to have the opportunity to serve you again in the future. Best Regards, The Management Team
    

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