Benihana - Beaverton, OR

Review summary

1. J

   Joe

   Portland

   8 reviews

   5.0

   8 reviews

   Dined today

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   It was a good experience. The restraunt was very understaffed, and it caused some wait. But they handled it professionally. The food was excellent, and the staff treated us well. It was a very good experience
   

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2. D

   Debra

   Portland

   1 review

   5.0

   1 review

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We love celebrating my mom’s Christmas Eve birthday at a place where a chef’s skill with a large fork and spatula can add percussion and harmonize with corny puns. The lunch steak is flavorful and cooked just right. The chicken and shrimp along with the fried rice keeps my craving strong!
   

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3. M

   Melinda

   Atlanta Metro

   1 review

   1.0

   1 review

   Dined 1 day ago

   1. Overall 1
   2. Food 4
   3. Service 4
   4. Ambience 1

   we booked a reservation with open table for 7:15. Benihana would not honor the reservation. we did not get seated until 8:30. don’t reserve here if you have children or are on a schedule.
   

   Benihana - Beaverton, ORResponded today

   Thanks for the review, Melinda. We're sorry for the inconvenience you faced during your visit to Benihana - Beaverton. It's disappointing to hear that we didn't meet your expectations in regards to our reservation system and the delay in seating you. We appreciate your patience and understanding. We're always working on improving our services and your feedback is invaluable in this process. We hope to have the opportunity to serve you better in the future. Best, The Management Team
   

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4. S

   Stephanie

   VIP

   San Francisco

   7 reviews

   2.0

   7 reviews

   Dined 2 days ago

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 1

    we had a very disappointing experience at Benihana due to poor service. We had a reservation for 7 PM, we were not seated till well after 8 o’clock. We were a party of two that evening, we had a reservation in advance, furthermore, the restaurant called to confirm at the day of.  Having a reservation at this restaurant really appeared to hold no value.  In addition to this poor service, they offered no compensation, such as cocktails or appetizers while we waited. I haven’t been to this restaurant in years, we chose to attend at the wish of my daughter that night- I was overall very disappointed. (For the record, chef Joseph was lovely!)
   

   Benihana - Beaverton, ORResponded 1 day ago

   Hello Stephanie, We're truly sorry to hear about your disappointing experience at Benihana - Beaverton. We strive to provide excellent service and value to our guests, and it's clear we fell short during your visit. We understand how important it is to confirm reservations and we apologize for the delay. We also regret that our service did not meet your expectations, and for any lack of compensation like cocktails or appetizers. Your feedback is invaluable to us as we continually work to improve. We hope you'll consider giving us another chance to provide the exceptional experience you remember. Thank you for your review.
   

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5. A

   Amy

   Portland

   11 reviews

   1.0

   11 reviews

   Dined 2 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Our reservations were for 6:30–we were NOT seated until 8. They were over booked and insanely busy. The “show” for the cooking at the table was awful and we felt like the entire evening was a waste. No flair for the cooking and not an ounce of organization from the restaurant. I understand this is a busy time of year, but don’t accept reservations if you can’t uphold them. The 6:00 seatings got seated at 7:30!! The 6:30 at 8. I doubt the restaurant even cares that this happens and I feel sorry for the hostesses just trying to manage hungry/crabby people.
   

   Benihana - Beaverton, ORResponded 1 day ago

   Hello Amy, We're really sorry to hear about your experience at Benihana - Beaverton. We understand that the busy times can sometimes lead to delays, and we apologize for the inconvenience caused. We also regret that our cooking show didn't live up to your expectations. We strive to provide a memorable experience and it seems we fell short this time. Your feedback is valuable and will be taken into consideration. We hope you'll give us another chance to serve you better in the future. Best, The Management Team
   

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6. L

   Laura

   Portland

   2 reviews

   3.0

   2 reviews

   Dined 2 days ago

   1. Overall 3
   2. Food 5
   3. Service 4
   4. Ambience 4

   Food and experience with Alex, our chef, were excellent however we were not seated until 6:30 even though our reservation was at 5:30. When we arrived they said we would be seated within 15 minutes. We have kids and with minimal seating in the waiting area and no options for appetizers the wait was pretty awful. Many other parties with young kids were waiting for a long time too, so the overall vibe was tense. It would have been nice if they had called to say they were running so far behind or just not overbook so much!
   

   Benihana - Beaverton, ORResponded 1 day ago

   Thanks for the feedback, Laura. We're delighted to hear that you enjoyed the food and experience with our chef at Benihana - Beaverton. However, we apologize for the delay you experienced in being seated and for any tension created by the waiting area. We understand how important family-friendly dining is and we'll certainly take your feedback into consideration. We hope to serve you again soon, and provide a better experience.
   

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7. S

   Susan

   Portland

   2 reviews

   5.0

   2 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Awesome! We liked the food. A bit pricey but you leave with leftovers. Our chef was great!
   

   Benihana - Beaverton, ORResponded 1 day ago

   Hello Susan, Thank you for your kind words and for giving us a perfect rating. We're thrilled to hear that you enjoyed our food and that our chef made your experience great. We understand that value is important to our customers and we're glad you found the meal satisfying and left with some leftovers. We appreciate your feedback and look forward to serving you again soon! Best regards, Benihana - Beaverton, OR Management Team.
   

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8. T

   Tony

   Portland

   1 review

   3.0

   1 review

   Dined 4 days ago

   1. Overall 3
   2. Food 5
   3. Service 4
   4. Ambience 4

   The food and ambience were amazing as always. The chef did a great job entertaining us and even catered his jokes to the audience. The one down side was the wait. When I make a reservation I expect to be sorted close to that time. Ten to fifteen minutes is still ok but we were seated about an hour later than our reservation. With my family in town from the East Coast is what tough for them to enjoy their meal. Yes 1 hour does make a difference.
   

   Benihana - Beaverton, ORResponded 2 days ago

   Thanks for visiting us, Tony! We're thrilled to hear that you enjoyed the food and ambiance at Benihana - Beaverton. It's always our goal to make our guests' experiences memorable. We apologize for the longer wait time you experienced. We understand how this can affect the whole family in town and we'll certainly take your feedback into account. We appreciate your patience and hope that you'll give us another chance to serve you better in the future.
   

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9. M

   Miriam

   Portland

   5 reviews

   4.0

   5 reviews

   Dined 4 days ago

   1. Overall 4
   2. Food 4
   3. Service 3
   4. Ambience 5

   Chef was great! Our waiter while nice he totally missed checking in with our table for drinks. I ended up drinking someone else’s water when I wanted to order a drink.
   

   Benihana - Beaverton, ORResponded 2 days ago

   Hi Miriam, we're glad to hear that you enjoyed the chef at Benihana - Beaverton. However, we're sorry to hear about your experience with our waiter. We understand how important it is to have timely and attentive service, and we apologize for any lapse in our service. We appreciate your feedback and will ensure that this is addressed. We hope to have the opportunity to serve you again and provide a better experience. Thank you for your review. Best, The Management Team
   

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10. M

    Michele

    Portland

    1 review

    5.0

    1 review

    Dined 6 days ago

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Andy our cook was AMAZING! Food was excellent. Service was on top of it.
    

    Benihana - Beaverton, ORResponded 5 days ago

    Hello Michele, Thank you for your wonderful review! We're thrilled to hear that you enjoyed your experience at Benihana - Beaverton. It's great to know that our food and service met your expectations. We strive to provide our guests with an exceptional dining experience, and your kind words are a testament to our efforts. We look forward to welcoming you back soon! Best regards, The Management Team
    

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