Benihana - Broomfield, CO

Review summary

1. B

   Barbara

   Denver

   2 reviews

   3.0

   2 reviews

   Dined 1 day ago

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 2

   We had to wait 30 minutes for the chef to come to the grill/dining area. He was not as animated as the other chef’s in the dining area. My order of rice was not included in the order? I had to tell the chef that I was supposed to get fried rice also. The chef had to tell the kitchen to make more rice for me. We were excited to go to Benihana as we had a great experience in Orlando, FL. This was not the same experience. Very much a disappointment.
   

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2. E

   Elizabeth

   Denver

   1 review

   1.0

   1 review

   Dined 1 day ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   We had a reservation at 745. Seated at 815. Still no chef at the table at 915pm. Terrible. Left before we got food as it was an hour between order given and the time we departed. We saw 2 other tables get seated and have chefs arrive in a timely manner.
   

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3. B

   Bob

   Denver

   1 review

   3.0

   1 review

   Dined 1 day ago

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 4

   We were finally seated a half hour after our reserved time. It was very busy when we there. Chef came over and started cooking for table next to us that was seated after us. Waitress quickly remedied the matter. Paid $21 for a small side of wagyu fried rice. I’m sure it was regular beef, as it looked nothing like the wagyu beef that was one of the entrees ordered. Colossal shrimp was over cooked and tough. Chicken as well. I’ve had better hibachi chicken and steak at a mall food court. You pay for the show and name, but the food isn’t worth it. It was an expensive show. No alcoholic drinks…$72/person after tip. Waitress did a phenomenal job!
   

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4. R

   Randall

   VIP

   Denver

   2 reviews

   3.0

   2 reviews

   Dined 1 day ago

   1. Overall 3
   2. Food 5
   3. Service 4
   4. Ambience 4

   The meal was good as always but we were not seated until 40 minutes after the time of our reservation.
   

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5. D

   David

   Denver

   17 reviews

   4.0

   17 reviews

   Dined 2 days ago

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 4

   Israel was our chef and he was outstanding. Our food was great, especially his care to make gluten free food. He also entertained our granddaughter by putting on a great show.
   

   Benihana - Broomfield, COResponded 2 days ago

   Thank you for your kind review! We’re thrilled to hear you enjoyed your dining experience and we hope to see you again soon.
   

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6. B

   Barbara

   VIP

   Denver

   3 reviews

   5.0

   3 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Michelle is wonderful, never had to ask for refills, very attentive. Our chef was very entertaining and great personality.
   

   Benihana - Broomfield, COResponded 2 days ago

   Thank you for your kind review! We’re pleased to hear that you enjoyed your experience and look forward to your next visit.
   

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7. d

   dan

   VIP

   Denver

   7 reviews

   5.0

   7 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Had a great meal at Benihana Broomfield Israel was very entertaining and excellent chef Thanks
   

   Benihana - Broomfield, COResponded 2 days ago

   Dear Guest, thank you for your kind words about our service and staff! We’re thrilled to hear that you had a positive experience and that our team made an impression. Your feedback is greatly appreciated, and we look forward to serving you again soon!
   

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8. D

   Denisse

   Denver

   3 reviews

   1.0

   3 reviews

   Dined 3 days ago

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 1

   Checked us in on opentsble even though we had to wait til 10pm to start dinner. Terrible service and awful front desk staff. Fraudulent activity. Sent us a chef that walked away after 10 min saying he was at the wrong table.
   

   Benihana - Broomfield, COResponded 2 days ago

   Dear valued guest, we’re sorry that your recent visit did not meet your expectations. Your feedback is important to us, and we would like to understand more about your experience. Please reach out to us by visiting our “Contact Us” page on our website.
   

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9. J

   John

   Phoenix

   2 reviews

   4.0

   2 reviews

   Dined 3 days ago

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 4

   We waited over an hour past our reservation time. It wasn’t the staff’s fault, and when we finally got seated, our server did the best she could and was awesome. Same with the chef. It took 45 mins to finally get a chef, but he did an amazing job and still took the time to cook all the food to order. I hope they get compensated for being short handed and working on Christmas and also being extremely pleasant on top of that!
   

   Benihana - Broomfield, COResponded 2 days ago

   Dear guest, thank you for leaving us a review. We apologize for any inconvenience you encountered. Your feedback is valuable to us, and we look forward to welcoming you again soon.
   

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10. S

    Sandy

    Denver

    1 review

    1.0

    1 review

    Dined 3 days ago

    1. Overall 1
    2. Food 3
    3. Service 3
    4. Ambience 3

    Had a reservation at 6:45 waited an hour people who had later reservations were seated before us. Sat at table for 45-1 hour before service, finished dinner at 10:45. Totally unacceptable, we were one of the last tables to leave not because we were enjoying our dinner it was be because we were waiting for our food.
    

    Benihana - Broomfield, COResponded 2 days ago

    Dear guest, thank you for sharing your experience. We regret that we didn’t meet your expectations on this occasion. Your feedback helps us improve, and we’d be grateful for the opportunity to make things right. Please contact us through our “Contact Us” page on our website.
    

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