Benihana - Broomfield, CO

Review summary

1. K

   Kyle

   VIP

   Denver

   3 reviews

   1.0

   3 reviews

   Dined today

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 1

   Their reservation system is a joke. It was over an hour past our reservation time before they called us. This location is terrible. Two times we have had issues with our visit. Safe to say we will not be coming back.
   

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2. M

   Marla

   VIP

   Chicago

   1 review

   3.0

   1 review

   Dined today

   1. Overall 3
   2. Food 4
   3. Service 3
   4. Ambience 5

   We were seating an hour past our reservation. Our chef was mediocre. No personality. Little theater or entertainment.
   

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3. K

   Kimberly

   Atlanta Metro

   2 reviews

   3.0

   2 reviews

   Dined today

   1. Overall 3
   2. Food 4
   3. Service 3
   4. Ambience 3

   A wonderful holiday outing experience for the kids! However, the bright lights provided less ambience than expected. The draft from the vents had us in our coats. The service was less attentive than we would have preferred, especially for the price point. We probably would look for another hibachi in the future, but are glad we tried it this once!
   

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4. B

   Brandon

   VIP

   Denver

   5 reviews

   5.0

   5 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Benihana has been hit or miss for many years. Grabbed a last minute reservation on Christmas Eve, and to my surprise, fantastic experience! Had Mike “splash & meadow” as our chef. He was entertaining and fun. Food was the best I remember. Thankful for the entire staff for being so engaged on a holiday evening. I’m sure they’d rather be with their families, but everything exceeded expectations. The restaurant was insanely busy, but we were seated right at the reservation time. I could not have asked for a better evening.
   

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5. S

   Stacy

   VIP

   Denver

   9 reviews

   4.0

   9 reviews

   Dined 1 day ago

   1. Overall 4
   2. Food 4
   3. Service 3
   4. Ambience 3

   We had a 6 pm reservation. We were seated at 6:40 pm so not great and not the point of having reservations. Once seated it took a while to get service. The food was great. It was our son's birthday and it was overlooked. Based on this experience, we probably won't go back anytime soon.
   

   Benihana - Broomfield, COResponded today

   Hi Stacy, We're sorry to hear that your recent visit to Benihana - Broomfield, CO didn't live up to your expectations. We understand the frustration of waiting for service and we apologize for the delay. We're glad to hear that you enjoyed our food though. We value your feedback and will use it to improve our service. We hope you'll consider giving us another chance in the future. Best regards, The Management Team
   

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6. E

   Edie

   Denver

   13 reviews

   3.0

   13 reviews

   Dined 2 days ago

   1. Overall 3
   2. Food 5
   3. Service 4
   4. Ambience 1

   The food was awesome. The people the table shared with us was a horrible choice. Their children were out of control made for an uncomfortable time.
   

   Benihana - Broomfield, COResponded today

   Thanks for the review, Edie! We're thrilled to hear that you enjoyed the food at Benihana - Broomfield, CO. We always strive to provide top-notch service and we're sorry to hear that you felt otherwise. We understand how important family-friendly atmosphere is and we apologize if it affected your experience. Your feedback is valuable to us and we will definitely look into the issue you've raised. We hope to serve you again soon and provide a better experience.
   

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7. M

   Michelle

   San Francisco

   5 reviews

   2.0

   5 reviews

   Dined 4 days ago

   1. Overall 2
   2. Food 2
   3. Service 3
   4. Ambience 2

   First relatively poor experience at this location. The table chef was not very exciting and seemed to even cut it short. Another chef came up and told him something and it seemed to me that it altered his performance and then things went faster than normal. Food seemed smaller portions and more expensive (par for the course these days I guess). Usually the entertainment of the chef helps ease the pain of the bill (around $500 for 5 adults and 3 kids with no alcohol purchase’s)…not tonight at all. Pretty sure after today we will choose other similar restaurants instead of making an hour drive just for this place. Very disappointed…
   

   Benihana - Broomfield, COResponded 2 days ago

   Thanks for visiting us, Michelle. We're sorry to hear about your recent experience at Benihana - Broomfield. We always aim to provide an exciting and enjoyable dining experience, and we're disappointed to hear that we fell short this time. We appreciate your feedback on the table chef's performance and the portion sizes and pricing. We strive to offer a memorable experience for all our guests and your comments will help us improve. We hope to have the chance to serve you again and provide the experience you expected. Best regards, Benihana - Broomfield, CO Management Team
   

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8. J

   Johanna

   San Francisco

   1 review

   5.0

   1 review

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   We took out 11 year old son for his birthday and our 6 year old! They both has a great time and loved the food! They loved watching their food being prepared right in front of them!
   

   Benihana - Broomfield, COResponded 2 days ago

   Hey Johanna, We're thrilled to hear that you and your family had a great time at Benihana - Broomfield! It's wonderful to know that your children enjoyed the food preparation experience and that they loved the birthday treat. We strive to create memorable dining experiences for our guests, and your kind words are a testament to our efforts. We can't wait to welcome you and your family back for more delicious food and fun memories. Best wishes, The Management Team
   

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9. S

   Susan

   Phoenix

   7 reviews

   5.0

   7 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Benihana’s has delicious food! Service was Great! Chef, Shane was wonderful! It was a great place to celebrate a Birthday!
   

   Benihana - Broomfield, COResponded 3 days ago

   Hey Susan, Thank you so much for your glowing review! We're thrilled to hear that you enjoyed our food and found our service to be great. It's wonderful to know that we could make your celebration special at Benihana - Broomfield. We always strive to provide delicious food and excellent service, so your kind words mean a lot to us. We hope to see you again soon for another great dining experience! Best regards, The Management Team
   

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10. J

    Jeff

    VIP

    Hawaii

    7 reviews

    4.0

    7 reviews

    Dined on 16 December 2024

    1. Overall 4
    2. Food 4
    3. Service 4
    4. Ambience 4

    Have dined at this restaurant on several occasions. Usually have a decent experience; however, this time was a little disappointing. Although, the service was good, it was slow. It was cold (draft from outside), and the restroom was the kicker….absolutely terrible. When dining at a restaurant of this scale, you expect the restroom to be maintained. The menu is on the pricier side and one would expect a clean and decent atmosphere.
    

    Benihana - Broomfield, COResponded on 17 December 2024

    Hi, Jeff! Thank you for your feedback about your recent visit to Benihana - Broomfield. We're glad to hear that you've dined with us on several occasions and that our service met your expectations. However, we're genuinely sorry to hear about your disappointment with the restroom cleanliness and the temperature. We understand how this could affect your overall dining experience and we sincerely apologize for any inconvenience caused. We're continuously working on improving our guest's experiences and your feedback is invaluable to us. We hope to have the opportunity to serve you again and provide a better experience. Best, The Management Team
    

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