Benihana - Broomfield, CO

Review summary

1. E

   Elizabeth

   Denver

   1 review

   1.0

   1 review

   Dined today

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   We had a reservation at 745. Seated at 815. Still no chef at the table at 915pm. Terrible. Left before we got food as it was an hour between order given and the time we departed. We saw 2 other tables get seated and have chefs arrive in a timely manner.
   

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2. D

   David

   Denver

   17 reviews

   4.0

   17 reviews

   Dined 1 day ago

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 4

   Israel was our chef and he was outstanding. Our food was great, especially his care to make gluten free food. He also entertained our granddaughter by putting on a great show.
   

   Benihana - Broomfield, COResponded 1 day ago

   Thank you for your kind review! We’re thrilled to hear you enjoyed your dining experience and we hope to see you again soon.
   

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3. B

   Barbara

   VIP

   Denver

   3 reviews

   5.0

   3 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Michelle is wonderful, never had to ask for refills, very attentive. Our chef was very entertaining and great personality.
   

   Benihana - Broomfield, COResponded 1 day ago

   Thank you for your kind review! We’re pleased to hear that you enjoyed your experience and look forward to your next visit.
   

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4. d

   dan

   VIP

   Denver

   7 reviews

   5.0

   7 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Had a great meal at Benihana Broomfield Israel was very entertaining and excellent chef Thanks
   

   Benihana - Broomfield, COResponded 1 day ago

   Dear Guest, thank you for your kind words about our service and staff! We’re thrilled to hear that you had a positive experience and that our team made an impression. Your feedback is greatly appreciated, and we look forward to serving you again soon!
   

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5. D

   Denisse

   Denver

   3 reviews

   1.0

   3 reviews

   Dined 2 days ago

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 1

   Checked us in on opentsble even though we had to wait til 10pm to start dinner. Terrible service and awful front desk staff. Fraudulent activity. Sent us a chef that walked away after 10 min saying he was at the wrong table.
   

   Benihana - Broomfield, COResponded 1 day ago

   Dear valued guest, we’re sorry that your recent visit did not meet your expectations. Your feedback is important to us, and we would like to understand more about your experience. Please reach out to us by visiting our “Contact Us” page on our website.
   

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6. J

   John

   Phoenix

   2 reviews

   4.0

   2 reviews

   Dined 2 days ago

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 4

   We waited over an hour past our reservation time. It wasn’t the staff’s fault, and when we finally got seated, our server did the best she could and was awesome. Same with the chef. It took 45 mins to finally get a chef, but he did an amazing job and still took the time to cook all the food to order. I hope they get compensated for being short handed and working on Christmas and also being extremely pleasant on top of that!
   

   Benihana - Broomfield, COResponded 1 day ago

   Dear guest, thank you for leaving us a review. We apologize for any inconvenience you encountered. Your feedback is valuable to us, and we look forward to welcoming you again soon.
   

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7. S

   Sandy

   Denver

   1 review

   1.0

   1 review

   Dined 2 days ago

   1. Overall 1
   2. Food 3
   3. Service 3
   4. Ambience 3

   Had a reservation at 6:45 waited an hour people who had later reservations were seated before us. Sat at table for 45-1 hour before service, finished dinner at 10:45. Totally unacceptable, we were one of the last tables to leave not because we were enjoying our dinner it was be because we were waiting for our food.
   

   Benihana - Broomfield, COResponded 1 day ago

   Dear guest, thank you for sharing your experience. We regret that we didn’t meet your expectations on this occasion. Your feedback helps us improve, and we’d be grateful for the opportunity to make things right. Please contact us through our “Contact Us” page on our website.
   

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8. K

   Kevin

   Denver

   1 review

   5.0

   1 review

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Came to Benihana for Christmas… Had a wonderful time… Mike was great and entertaining…
   

   Benihana - Broomfield, COResponded 1 day ago

   Dear Guest, it was great to have you dine with us at Benihana! We appreciate your kind words and are so happy to know you had a wonderful experience. Hope to see you again soon!
   

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9. B

   Brisa

   Denver

   3 reviews

   2.0

   3 reviews

   Dined 3 days ago

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 2

   Really busy and seemed unprepared for the amount of reservations/customers. Staff was overwhelmed causing for subpar service and a lot of mistakes, long waiting times for seating and food as well.
   

   Benihana - Broomfield, COResponded 1 day ago

   Dear guest, thank you for your review. We apologize if we fell short of delivering the experience you expected. We are always looking to enhance our service and would appreciate any further information you can provide. Please contact us through our “Contact Us” page on our website.
   

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10. M

    Molly

    VIP

    Greater Boston

    1 review

    1.0

    1 review

    Dined 3 days ago

    1. Overall 1
    2. Food 1
    3. Service 5
    4. Ambience 2

    Food was awful the only saving grace was our server.
    

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