Benihana - Broomfield, CO

Review summary

1. B

   Brandon

   New Orleans

   2 reviews

   1.0

   2 reviews

   Dined 1 day ago

   1. Overall 1
   2. Food 1
   3. Service 2
   4. Ambience 1

   Had reservations still waited over an hour to be seated. No apology or explanation. Worst cook ever, left table several times didn’t bring correct stuff for everyone’s orders. Dropped items repeatedly, very messy and overall just bad. Restaurant was out of several things even rice at one point!
   

   Benihana - Broomfield, COResponded today

   Hi Brandon, We're truly sorry to hear about your experience at Benihana - Broomfield, CO. It's always our goal to provide excellent service and delicious food, and we regret that we fell short during your visit. We understand how frustrating it can be to wait, especially when you have a reservation, and we're sorry for any confusion about the items. We also apologize for the inconvenience caused by the rice shortage. Your feedback is invaluable and we will certainly use it to improve our service. We hope you'll give us another chance to make it right in the future. Best regards, The Management Team
   

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2. J

   Janea

   Denver

   1 review

   1.0

   1 review

   Dined 1 day ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   We arrived for our reservation in the bar dining area and waited 25 minutes with no service so we chose to leave.
   

   Benihana - Broomfield, COResponded today

   Thanks for the review, Janea. We're deeply sorry to hear about your experience at Benihana - Broomfield, CO. It's very disappointing to know that you had to wait for service despite having a reservation. We strive to provide our guests with an enjoyable and seamless dining experience, and it's clear we fell short during your visit. We appreciate your feedback and will use it to improve our service. We hope you'll give us another chance to make things right.
   

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3. t

   tiffani

   Denver

   1 review

   1.0

   1 review

   Dined 1 day ago

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 2

   It was so cold in the restaurant and once we got seated, 45 minutes after our reservation, the cook turned on the oven vent, only to make it colder. We ordered appetizers and never got them and because the cold air was blowing in, the food was served cold. Overall, disappointed and overpriced for the service and food. Total let down.
   

   Benihana - Broomfield, COResponded today

   Thanks for the review, Tiffani. We're really sorry to hear about your experience at Benihana - Broomfield, CO. We understand how uncomfortable the temperature can be during the dining experience and we apologize for the inconvenience caused by the oven vent. We're also sorry to hear that your appetizers were not served as expected. We assure you that we take your feedback seriously and will address these issues to improve our service and food quality. We hope to have another chance to serve you better in the future. The Management Team
   

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4. E

   Evan

   San Diego

   1 review

   5.0

   1 review

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Jose put on a show for the table tonight. He was the best Hibachi chef and we couldn’t have asked for a better experience.
   

   Benihana - Broomfield, COResponded 1 day ago

   Thanks for the feedback, Evan! We're thrilled to hear that you had a wonderful experience at Benihana - Broomfield, CO. It's great to know that our team's performance left a lasting impression on you. We're glad that you enjoyed the Hibachi cuisine and that you felt our service was top-notch. We strive to provide our guests with an exceptional dining experience and your feedback is a testament to our efforts. We look forward to serving you again soon!
   

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5. S

   Shawn

   VIP

   Atlanta

   11 reviews

   5.0

   11 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 4

   Chef Randall was wonderful. The waitress was very disengaged. We sat with empty water glasses most of the meal. Food was wonderful.
   

   Benihana - Broomfield, COResponded 1 day ago

   Hey Shawn, Thank you for taking the time to share your experience at Benihana - Broomfield, CO. We're thrilled to hear that you enjoyed our food and found our chef to be wonderful. We're sorry to hear about the service you received, and we appreciate your feedback about the empty water glasses. We always strive to provide our guests with a memorable dining experience, and we're sorry if we fell short this time. We hope to have the opportunity to serve you again soon. Best, The Management Team
   

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6. R

   Ruben

   Denver

   1 review

   1.0

   1 review

   Dined 3 days ago

   1. Overall 1
   2. Food 5
   3. Service 1
   4. Ambience 3

   Server was horrible he kept forgetting to bring silver wear never came to check on our table for refills don’t recommend
   

   Benihana - Broomfield, COResponded 2 days ago

   Thanks for the feedback, Ruben. We're really sorry to hear about your recent experience at Benihana - Broomfield, CO. It's our goal to provide excellent service to all of our guests and it seems we fell short during your visit. We appreciate your feedback and will certainly address this issue with our team. We hope to have the opportunity to serve you again and provide a better experience. Best regards, The Management Team
   

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7. M

   Miriam

   Denver

   12 reviews

   1.0

   12 reviews

   Dined 3 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Booked a reservation a month in advance for Valentine’s Day. Showed up for our 615pm reservation time and there were tons of people standing around waiting. We checked in and the host didn’t say anything about wait time. After 15 minutes, we asked for an update on how long to be seated and were told one hour. That would mean being seated at 730pm for our 615pm reservation time. The hostess said that they had been very backed up since before 5pm. I was with my wife and our toddler and there was no way he could wait that late to be seated and eat dinner. By this time we couldn’t get in anywhere else because it was Valentine’s Day. Ended up going down the street to Red Robin out of desperation. Very disappointed as is our son who was excited for the hibachi.
   

   Benihana - Broomfield, COResponded 1 day ago

   Thanks for the review, Miriam. We're truly sorry to hear about your experience on Valentine's Day. We understand how important special occasions are and we regret that we were unable to accommodate your reservation. We understand how frustrating it must have been for you and your family to wait for so long. We always aim to provide efficient service, and we're sorry we fell short this time. We appreciate your patience and understanding. We hope you will give us another chance to make it right in the future.
   

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8. J

   Jessica

   Denver

   2 reviews

   3.0

   2 reviews

   Dined 3 days ago

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 4

   This was a super expensive dinner for such a place. We’ve been there before but was never this expensive or small portions and the restaurant overall was pretty dirty. Needs a lot of work unfortunately. But our chef was fabulous. We could’ve eaten at a much better place for this cost and won’t be back unless that changes.
   

   Benihana - Broomfield, COResponded 2 days ago

   Thanks for the review, Jessica. We're sorry to hear that your recent experience at Benihana - Broomfield, CO didn't meet your expectations. We take your feedback about the cleanliness and pricing very seriously. We're committed to providing the best dining experience for our guests and your comments will be shared with our team for review. We hope to have the opportunity to serve you again and provide a better experience.
   

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9. H

   Heather

   Denver

   1 review

   5.0

   1 review

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great experience. We had a baby so we were a bit nervous about her possibly crying and disrupting the other people at our table. The older couple next to us adored her and were lovely. The chef was good but could have been a bit more interactive, we have had some very fun chefs in the past. The service was great, server kept our drinks full and kept asking if everything was good. We got seated on time with our reservation. The manager even gave us a $10 gift card at the end and we thought that was great. We used it to go towards a bottle of plum wine to go on our way out. Altogether lovey experience! We will be back as always.
   

   Benihana - Broomfield, COResponded 2 days ago

   Hey Heather! Thank you so much for your wonderful review! We're delighted to hear that you had a great experience dining with us. We completely understand how nerve-wracking it can be to dine out with a baby, so we're happy to know that you felt welcomed and comfortable. It’s great to hear that your server took excellent care of you and that you appreciated the little extra touch from our manager. We also appreciate your feedback about the chef’s interaction—we always strive to provide an engaging and fun dining experience, and we'll be sure to share your comments with our team. Looking forward to welcoming you back again soon! Thanks for being a valued guest. 😊
   

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10. B

    Brittany

    VIP

    Los Angeles

    3 reviews

    3.0

    3 reviews

    Dined 4 days ago

    1. Overall 3
    2. Food 5
    3. Service 2
    4. Ambience 2

    We love Benihana but the experience this time around was not great. We were sat 45 min after our reservation time. Our table was sat before a neighboring table, however that table received their soups, salads, and chef before our table. There was a draft on our seats that cause our food to get cold within minutes of being served. We decided to take our food home rather than eat there.
    

    Benihana - Broomfield, COResponded 3 days ago

    Thanks for visiting us, Brittany. We're sorry to hear that your recent visit to Benihana - Broomfield, CO didn't meet your expectations. We understand how frustrating it can be to wait, especially when you have a reservation. We also apologize for the inconvenience caused by the draft and cold food. Your feedback is invaluable and we'll certainly address these issues. We hope to have the opportunity to serve you better in the future. Best, The Management Team
    

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