Benihana - Broomfield, CO

Review summary

1. L

   Lauren

   Western NC

   9 reviews

   5.0

   9 reviews

   Dined today

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Jordan was a great hibachi chef! Definitely a bit expensive but good for special occasions.
   

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2. D

   David

   Denver

   36 reviews

   vip
   4.0

   36 reviews

   Dined 4 days ago

   1. Overall 4
   2. Food 3
   3. Service 4
   4. Ambience 4

   The restaurant was relatively quiet for the hour, which made for an exceptionally serene experience. The staff were very professional and, although the food was not seasoned as good as we are used to, it was served and prepared very efficiently.
   

   Benihana - Broomfield, COResponded 3 days ago

   Hello David! We're glad to hear that you had a serene experience at Benihana - Broomfield! It's wonderful to know that our staff's professionalism added to your satisfaction. We're sorry to hear that our food didn't meet your expectations, we always strive to provide our guests with the best culinary experience possible. We appreciate your feedback and will use it to improve our food seasoning. We hope to see you again soon. Best, The Management Team
   

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3. S

   Sherry

   Denver

   3 reviews

   5.0

   3 reviews

   Dined 7 days ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 4

   We had a lot of fun, food was good. A bit pricey for both food and drinks.
   

   Benihana - Broomfield, COResponded 4 days ago

   Hi Sherry! We're thrilled to hear that you had a fun experience at Benihana - Broomfield! We're glad that you enjoyed our food. We understand your concern about the pricing and appreciate your understanding that we aim to provide the best value. We're glad to know that our service met your expectations. We hope to serve you again soon. Warm regards, The Management Team
   

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4. T

   Thomas

   San Diego

   55 reviews

   vip
   3.0

   55 reviews

   Dined 7 days ago

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 3

   Food was very good, service was mediocre and slow. Seems to be the norm at this location.
   

   Benihana - Broomfield, COResponded 5 days ago

   Hello Thomas! We appreciate you taking the time to share your experience at Benihana - Broomfield. We're glad to hear that you enjoyed our food. However, we're sorry to hear that our service did not meet your expectations. We strive to provide excellent service to all our guests and we're sorry if this was not the case during your visit. We will certainly take your feedback into account as we continually work to improve our services. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website. We hope to have the opportunity to serve you again in the future. Best regards, The Management Team
   

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5. A

   Alex

   Denver

   2 reviews

   3.0

   2 reviews

   Dined on 15 November 2024

   1. Overall 3
   2. Food 4
   3. Service 3
   4. Ambience 4

   Haven’t been to Benihana in almost 20 years. It hasn’t changed much and is still a fun experience. I’m not sure what was going on with the chef but we had to wait an extremely long time for him to show up. When he did he was a little low energy. The other chefs seemed to be doing a great job of entertaining their guests so I think our guy was just having a bad night. The food was good and the hot sake I ordered was delicious.
   

   Benihana - Broomfield, COResponded 6 days ago

   Hi, Alex! Thank you for your review. We're glad to hear that you enjoyed the food and our hot sake at Benihana - Broomfield. We're sorry to hear about the long wait you experienced, and we appreciate your understanding regarding the chef's energy level that night. We're committed to providing an enjoyable dining experience for all our guests, and we're sorry to hear that we fell short. Your feedback is invaluable and will be used to improve our service. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website. We hope to see you again soon and promise to make your next visit a more positive one. Best, The Management Team
   

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6. A

   Adrian

   Denver

   1 review

   2.0

   1 review

   Dined on 13 November 2024

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 1

   Came in at 8:45 and our cook was complaining the while time that he was tired because he been there all day. Wasn’t laughing or making jokes like the cook at the table next to us.
   

   Benihana - Broomfield, COResponded on 14 November 2024

   Hi, Adrian! We're really sorry to hear about your experience. We always aim to provide an enjoyable atmosphere for our guests, and it seems we fell short during your visit. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website. We appreciate your feedback and will use it to make necessary improvements. Thank you for bringing this to our attention. Best, The Management Team
   

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7. K

   Kristy

   Phoenix

   1 review

   4.0

   1 review

   Dined on 13 November 2024

   1. Overall 4
   2. Food 4
   3. Service 3
   4. Ambience 4

   This was not our first visit so I guess our expectations are a little high but my group of 6 had more energy than our server and chef did. We pay $40-60/plate for the entertainment along with the food, not just to watch a dude cook our meal and make an occasional comment. Our server was slow and unresponsive, unfortunately. He got the job done but that's it. We were celebrating a birthday and told them multiple times, however our birthday person didn't get the promised ice cream and almost didn't get the song either. We highly recommend the filet, it is delicious and so tender. The Teriyaki Steak was tough steak (medium) drenched in sauce. The rice is delish and you can also ask for it to be prepared spicy, which 2 of our guys did. Overall we enjoy Benihana but would really like a more energetic chef to enhance the experience.
   

   Benihana - Broomfield, COResponded on 15 November 2024

   Hi, Kristy! Thank you for your feedback. We're sorry to hear that your recent visit didn't meet your expectations, particularly with regards to the service and entertainment. We take your comments about our food and birthday surprise seriously and will use them to improve. We're glad to hear that you enjoyed the filet and teriyaki steak, and that the rice was spicy as requested. We hope to have the chance to serve you again and provide a more positive experience. Best, Benihana - Broomfield Management Team
   

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8. A

   Angel

   Denver

   1 review

   5.0

   1 review

   Dined on 12 November 2024

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   The chef was amazing! Very entertaining and funny...
   

   Benihana - Broomfield, COResponded on 14 November 2024

   Hello, Angel! Thank you for your wonderful review! We're thrilled to hear that you had a great experience with our chefs and found our restaurant to be fun and entertaining. We strive to provide an exceptional dining experience for all our guests and your feedback is a testament to our efforts. We apologize if our service did not meet your expectations and we will certainly take your comments into consideration. We look forward to serving you again soon. Best regards, The Management Team at Benihana - Broomfield
   

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9. C

   Chrystine

   Denver

   4 reviews

   3.0

   4 reviews

   Dined on 12 November 2024

   1. Overall 3
   2. Food 5
   3. Service 4
   4. Ambience 4

   This was by far the best cooked dinner we've ever had. Chef Tommy cooked all of the food perfectly and was very personable! The bathrooms were not very clean. Looked like they've been cleaned with a dirty rag, disappointing.
   

   Benihana - Broomfield, COResponded on 14 November 2024

   Thanks for visiting us, Chrystine! We're thrilled to hear that you enjoyed your cooked dinner at Benihana - Broomfield. It's wonderful to know that our chef took the time to ensure that everything was cooked to perfection and that you had a memorable dining experience. We're sorry to hear about the cleanliness of the bathrooms, we'll definitely look into it. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website. We appreciate your feedback and hope to see you again soon!
   

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10. R

    Ramon

    Denver

    1 review

    3.0

    1 review

    Dined on 11 November 2024

    1. Overall 3
    2. Food 5
    3. Service 1
    4. Ambience 2

    I told them about three times that is was my daughter and I bday but completely ignored us and didn’t sing us happy bday
    

    Benihana - Broomfield, COResponded on 14 November 2024

    Hello, Ramon! We're truly sorry to hear about your recent experience at Benihana - Broomfield. It's always our goal to provide a pleasant dining experience for our guests, and we're sorry we fell short this time. We understand that special occasions like birthdays are important and we regret that we missed the mark. Your feedback is valuable to us and we'll definitely use it to improve our service. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website. We hope you'll give us another chance to make things right. Best, The Management Team
    

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