Benihana - Broomfield, CO

Review summary

1. Z

   Zach

   Denver

   1 review

   1.0

   1 review

   Dined today

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 2

   Waited for 1 hr with reservation. Then got bad service and the food was fine but very expensive.
   

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2. B

   Braun

   VIP

   Denver

   10 reviews

   1.0

   10 reviews

   Dined today

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 2

   Words cannot even begin to describe the absolutely miserable experience our family had at Benihana this evening. This was our first visit and last visit to the Benihana location in Broomfield, Colorado to celebrate a birthday. Despite arriving timely at 5 pm, we were not seated at the table until almost 5:30 pm. Another family with kids was seated at the communal table with us at the same time. They were busy tonight and woefully understaffed. The table directly behind us had arrived after us and was almost done with their dinner by the time our hibachi chef (“Louie”) finally arrived, after we all had waited in relatively good spirits after being seated for 1 hour and 15 minutes (I am not exaggerating). He was not in any way apologetic for the delay, made sure that everyone knew that he was having a bad day, and then did not even introduce himself, welcome guests or confirm the orders, as is usually done in our experience. When we made a comment about our excitement for our international visitor to see the show, Louie made a snarky comment to the effect of “If you want a show you are obviously not hungry” (realize that there were 2 sets of kids at the table who had been waiting patiently and they were VERY hungry). My wife reminded him that she had a food allergy to onions, and he then snidely said that he had never heard of anyone with such an issue (essentially mocking her in front of everyone). The rude comments only got worse from there, and though I have never done so before, I got up and announced that our family would be leaving, which we did. On the way out, I asked to speak with the manager (“Guillermo”), who seems like a very reasonable guy. I explained to him what had happened and he was very empathetic and apologetic. I offered that we would pay for the food we had ordered (but were not staying to eat), but he was insistent that he would not take our money – the damage had already been done and there was really nothing further he could do.
   

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3. E

   Euphrates

   Denver

   3 reviews

   5.0

   3 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great service. Our server was attentive, our chef was great.
   

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4. A

   Arthur

   VIP

   Los Angeles

   108 reviews

   1.0

   108 reviews

   Dined 2 days ago

   1. Overall 1
   2. Food 2
   3. Service 3
   4. Ambience 1

   This was a really gross experience. Floors were disgusting, the paint on walls peeling. We sat in the back room that was freezing (they actually brought in a space heater) and the fan didn’t work properly. Chef was fairly unprofessional and just kept dumping butter and oil on the food. We couldn’t leave fast enough
   

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5. J

   Jason

   Denver

   3 reviews

   1.0

   3 reviews

   Dined 3 days ago

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 1

   Very cold felt like air conditioning was on people complaining about it as well waited for a hour after ordering our food some tables even longer chef did not ask what we ordered just started cooking not inter active at all
   

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6. A

   Aislyn

   VIP

   Denver

   1 review

   2.0

   1 review

   Dined 4 days ago

   1. Overall 2
   2. Food 4
   3. Service 2
   4. Ambience 1

   We waited 2.5 hours before food started. The wait for our reservation was 45min. Our server did her best but the restaurant has such poor time management it didn’t matter. We saw numerous tables leave before food started due to the wait. Our reservation was at 6:30 and we didn’t leave until 9:45. Overall the wait and time management of this place as a whole as gone down. If there had been continuous service and communication we would have been happy to be there for so long but that was not the case.
   

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7. C

   Christie

   Denver

   2 reviews

   1.0

   2 reviews

   Dined 5 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Reservations mean nothing at this restaurant. We arrived 15 minutes before our reservation and was told we would have at least a 1 hour wait. We were told that they overbooked the restaurant. The staff at the reservation desk were rude and gave a did not care attitude.
   

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8. C

   Courtney

   Denver

   1 review

   1.0

   1 review

   Dined 5 days ago

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 2

   We made a reservation for 7:30, when we arrived we were told that they were running 30 minutes behind schedule. An hour later we were finally seated at our table, and proceeded to then wait another hour for a chef. The chef was incredible, but the rest of the service was sub par. What should’ve been a two hour experience, turned into four.
   

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9. M

   Mireya

   Denver

   3 reviews

   4.0

   3 reviews

   Dined 5 days ago

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great time, the only thing I would have to say is that our reservation was at 7:15 pm. We waited until 8:45 pm to be sat and we waited for an additional 45 minutes for a chef. Chef Jordan was amazing and sure made our night!
   

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10. B

    Bre

    Denver

    1 review

    1.0

    1 review

    Dined 5 days ago

    1. Overall 1
    2. Food 4
    3. Service 1
    4. Ambience 1

    We had a reservation at 7:00 on NYE, was not sat until 8:00 then waited until 9:30 for our chef to come over and did not complete our meal until 10:30. Our friends waited for 30 minutes just to realize that they were marked as a no show. The food was good and we were given a percentage off the bill, but the amount of time it took ruined our NYE
    

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