Benihana - Burlingame, CA

Review summary

1. j

   jeff

   San Francisco

   4 reviews

   5.0

   4 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great food and service as always! Always packed as well!
   

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2. V

   Veronica

   VIP

   San Francisco

   2 reviews

   1.0

   2 reviews

   Dined 1 day ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   TERRIBLE EXPERIENCE! We got to our reservation on time, but they said our table would’ve be ready for about 40 mins. We waited 45 mins and asked again. I went to ask the hosted if our table was ready- it was not and they didn’t know when it would be ready because they had FIVE parties to still sit. At that point, we decided to leave as we couldn’t wait for an unlimited amount of time. In addition, the lady hostess at the from was extremely RUDE. It was a waste of time!
   

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3. J

   JEANNINE

   VIP

   San Francisco

   149 reviews

   4.0

   149 reviews

   Dined 1 day ago

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 2

   The food was excellent. Service OK. Can’t wait for the new location to open on Sam Mateo. The Burlingame location needs a remodel and deep cleaning.
   

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4. B

   Barbara

   VIP

   San Francisco

   41 reviews

   3.0

   41 reviews

   Dined 3 days ago

   1. Overall 3
   2. Food 4
   3. Service 3
   4. Ambience 3

   They explain why we had to wait so long It was Christmas night
   

   Benihana - Burlingame, CAResponded 2 days ago

   Dear valued guest, thank you for your review. We apologize for any inconvenience you experienced and would appreciate the opportunity to learn more. Please contact us by visiting our "Contact Us" page on our website
   

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5. S

   Scott

   VIP

   San Francisco

   18 reviews

   4.0

   18 reviews

   Dined 3 days ago

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 3

   Seemed like there were too many reservations, too many people, not enough parking spots, but staff and food were still friendly and enjoyable
   

   Benihana - Burlingame, CAResponded 2 days ago

   Thank you for sharing your feedback with us. While we’re glad you visited, we are sorry to hear that your experience was not entirely satisfactory. We will work on improving, and we hope to serve you again soon.
   

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6. R

   Rahul

   VIP

   San Francisco

   2 reviews

   5.0

   2 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Filet mignon was perfect and chicken fried rice was amazing, although everything was a tad expensive
   

   Benihana - Burlingame, CAResponded 2 days ago

   Dear Guest, it was great to have you dine with us at Benihana! We appreciate your kind words and are so happy to know you had a wonderful experience. Hope to see you again soon!
   

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7. A

   Aubrie

   San Francisco

   14 reviews

   5.0

   14 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our chef, James, was THE BEST CHEF WE’VE HAD in a very long time! He was friendly and fun! The food was delicious, as always. Thank you for another memorable dinner experience! We will be back!
   

   Benihana - Burlingame, CAResponded 2 days ago

   Thank you for your kind review! We’re thrilled to hear you enjoyed your dining experience and we hope to see you again soon.
   

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8. H

   Heather

   Indiana

   1 review

   5.0

   1 review

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   James our cook was amazing and made everyone at the table feel special! What a great asset to your team. He went above and beyond to make everyone completely satisfied!
   

   Benihana - Burlingame, CAResponded 3 days ago

   Hello Heather, Thank you so much for your kind words. We're thrilled to hear that our team made everyone at your table feel special with their performance. It's always our goal to provide the best service to our guests. Your compliments are greatly appreciated and we look forward to serving you again soon. Best wishes, The Management Team at Benihana - Burlingame, CA
   

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9. P

   Poyuan

   San Francisco

   4 reviews

   3.0

   4 reviews

   Dined 4 days ago

   1. Overall 3
   2. Food 2
   3. Service 4
   4. Ambience 2

   Our family doesn’t cook much & we often dinning out , we haven’t been here for almost a year , expect a better food quality for the price , seating is very tight , a table for 9 was very uncomfortable that you have to be just one inch away from stranger & our table has no big people image if there is 220 lbs next to you ! Service is very good but all the chef show was the same for last 10-20 years if they expect me to come regularly then they have to do something different or options for the dinning ! For spending $330 for 4 people we expected a much better food quality & more comfortable seating !
   

   Benihana - Burlingame, CAResponded 3 days ago

   Hello Poyuan, Thank you for taking the time to share your feedback. We're sorry to hear that your recent experience at Benihana - Burlingame, CA didn't meet your expectations. We take your comments about the seating comfort and food quality very seriously and we're disappointed to hear that they're similar to what you've experienced in the past. We're always looking to improve and your feedback helps us do that. We hope you'll consider giving us another chance in the future. Best regards, Benihana - Burlingame, CA Management Team
   

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10. J

    Jonta

    San Francisco

    1 review

    5.0

    1 review

    Dined 5 days ago

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Went for my son birthday 🎂 he had a great time food was great
    

    Benihana - Burlingame, CAResponded 4 days ago

    Thanks for the feedback, Jonta! We're thrilled to hear that you and your son had a great time at Benihana - Burlingame, CA. It's wonderful to know that you enjoyed our food and found our service to be top-notch. We always strive to provide the best for our guests, and your comments are very encouraging. We look forward to serving you again soon!
    

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