Benihana - Burlingame, CA

Review summary

1. P

   Pilar

   San Francisco

   6 reviews

   vip
   5.0

   6 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We have a very good experienced eating there with my friends
   

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2. M

   Margarite

   San Francisco

   6 reviews

   vip
   5.0

   6 reviews

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 4

   It was wonderful, our chef Adan was spectacular, we loved him. The food was cook to expectations
   

   Benihana - Burlingame, CAResponded 5 days ago

   Hi Margarite! Thank you for your wonderful review and for rating us so highly! We're thrilled to hear that you had an exceptional experience with our chef and enjoyed the food. We always strive to deliver the best service and it's great to know that we met your expectations. We also appreciate your feedback regarding the value. We're always looking for ways to improve and your input helps us do just that. We hope to see you again soon at Benihana - Burlingame. Best, The Management Team
   

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3. F

   Fabian

   San Francisco

   1 review

   5.0

   1 review

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Best time ever!!! Had our Thanksgiving dinner here. No problem getting our reservation, valet parking crew very Professional . Our group was ready and we were seated asap. Our Chef Andres was Amazing! The whole Team Outstanding! We Highly Recommend this establishment for your next dinning experience. Thank you for a wonderful time!
   

   Benihana - Burlingame, CAResponded 5 days ago

   Thanks for the feedback, Fabian! We're thrilled to hear that you had a wonderful time at Benihana - Burlingame and that our team made your experience exceptional. We appreciate your high praise for our chef and the entire team. We're glad we could make your Thanksgiving dinner a memorable one. We look forward to serving you again soon!
   

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4. D

   Dolores

   San Francisco

   5 reviews

   5.0

   5 reviews

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   This is our favorite place to go for special occasions. On this day the food was exceptional and fresh. The company was very nice and the service was great. Leo was polite and he entertained us quite well. I can't wait to come back in a few weeks for my husband's birthday.
   

   Benihana - Burlingame, CAResponded 5 days ago

   Thanks for visiting us, Dolores! We're thrilled to hear that Benihana - Burlingame is your favorite place for special occasions. It's wonderful to know that you enjoyed our food, freshness, and service. We're glad you had a great time with us and we can't wait to welcome you back in a few weeks for your husband's birthday!
   

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5. M

   Mirna

   San Francisco

   2 reviews

   5.0

   2 reviews

   Dined on 27 November 2024

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 4

   Josué was an excelente cool! The food was the best i have ever had! It was way too loud this time, but it is to be expected i guess.
   

   Benihana - Burlingame, CAResponded 7 days ago

   Hey Mirna! We're thrilled to hear that you had an excellent experience at Benihana - Burlingame! It's great to know that our food met your expectations and that you found the overall environment to be cool. We apologize for the noise level during your visit, we understand it can get quite loud. We appreciate your feedback and will take it into consideration as we continually strive to create the best dining experience for our guests. We hope to see you again soon! Best regards, The Management Team
   

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6. M

   Melissa

   Los Angeles

   1 review

   5.0

   1 review

   Dined on 27 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   I really had a fun evening celebrating my belated birthday. James was our chef and his cooking was the best. Thank you!
   

   Benihana - Burlingame, CAResponded 7 days ago

   Thanks for the feedback, Melissa! We're thrilled to hear that you had a fun evening celebrating your belated birthday at Benihana - Burlingame. It's wonderful to know that our chef's cooking made your evening memorable. We strive to provide the best food and service to our guests and your kind words are truly appreciated. We look forward to welcoming you back for more memorable experiences!
   

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7. L

   Laurie

   San Francisco

   8 reviews

   5.0

   8 reviews

   Dined on 25 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent food, service and good times with our family! We love Benihana! That place is a GOLD MINE!!!
   

   Benihana - Burlingame, CAResponded on 26 November 2024

   Hi Laurie! Thank you so much for your wonderful review! We're thrilled to hear that you and your family had a great time at Benihana - Burlingame. It's fantastic to know that you enjoyed our food, service, and good times. We strive to provide a memorable experience for our guests, and your words truly mean a lot to us. We look forward to welcoming you back soon! Best regards, The Management Team
   

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8. Y

   Yurls

   Chicago

   29 reviews

   vip
   5.0

   29 reviews

   Dined on 24 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great experience, excellent customer service. Food Portions are shareable. Will definitely come back.
   

   Benihana - Burlingame, CAResponded 3 days ago

   Dear Yurls, thank you for your feedback and for choosing to dine with us. We're glad to hear you enjoyed your experience. Thank you for taking the time to leave us a review, your opinion is valued greatly and it helps us maintain an excellent standard of service to our guests.
   

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9. P

   Patrishia Ann

   San Francisco

   1 review

   vip
   5.0

   1 review

   Dined on 22 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   My family had a pleasant, memorable experience at Benihana last night! We’ve had dinner here multiple times, but last night was one of our favorites! Our chef, Zane, perfectly cooked our food at a good pace and kept us entertained with his hilarious jokes and impressive tricks. We hope to get him as our chef again the next time we dine here!
   

   Benihana - Burlingame, CAResponded on 23 November 2024

   Thanks for visiting us, Patrishia Ann! We're thrilled to hear that you and your family had a pleasant, memorable experience at Benihana - Burlingame. It's wonderful to know that you love our food and our chef's performance. We're always looking for ways to provide the best for our guests, and your feedback is a great motivation for us. We're looking forward to your next visit as a repeat customer. Thanks again!
   

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10. D

    Dustin

    San Joaquin

    2 reviews

    3.0

    2 reviews

    Dined on 21 November 2024

    1. Overall 3
    2. Food 4
    3. Service 2
    4. Ambience 2

    Front desk appeared very unorganized and was struggling to put tables together. Could tell leadership had to step in several times. Restaurant also clearly needs some repairs to ac controllers, lights and ceiling tiles. Overall experience was ok
    

    Benihana - Burlingame, CAResponded on 22 November 2024

    Hello Dustin! Thank you for taking the time to share your feedback with us. We're sorry to hear that your experience at Benihana - Burlingame didn't meet your expectations. We always aim to deliver a great experience for our guests, and we're disappointed to hear that we fell short this time. We take your comments about our organization and ac controls very seriously and will work on improving these aspects. We're glad to hear that you enjoyed the food, but we hope that the overall experience was better. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website. We hope to have the opportunity to serve you again and provide a better experience. Best regards, Benihana - Burlingame Management Team
    

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