Benihana - Burlingame, CA

Review summary

1. P

   Patrishia Ann

   San Francisco

   1 review

   vip
   5.0

   1 review

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   My family had a pleasant, memorable experience at Benihana last night! We’ve had dinner here multiple times, but last night was one of our favorites! Our chef, Zane, perfectly cooked our food at a good pace and kept us entertained with his hilarious jokes and impressive tricks. We hope to get him as our chef again the next time we dine here!
   

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2. D

   Dustin

   San Joaquin

   2 reviews

   3.0

   2 reviews

   Dined 2 days ago

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 2

   Front desk appeared very unorganized and was struggling to put tables together. Could tell leadership had to step in several times. Restaurant also clearly needs some repairs to ac controllers, lights and ceiling tiles. Overall experience was ok
   

   Benihana - Burlingame, CAResponded 1 day ago

   Hello Dustin! Thank you for taking the time to share your feedback with us. We're sorry to hear that your experience at Benihana - Burlingame didn't meet your expectations. We always aim to deliver a great experience for our guests, and we're disappointed to hear that we fell short this time. We take your comments about our organization and ac controls very seriously and will work on improving these aspects. We're glad to hear that you enjoyed the food, but we hope that the overall experience was better. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website. We hope to have the opportunity to serve you again and provide a better experience. Best regards, Benihana - Burlingame Management Team
   

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3. F

   Ferras

   San Francisco

   4 reviews

   3.0

   4 reviews

   Dined 5 days ago

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 3

   This was a good experience overall and we love coming here once in a while!
   

   Benihana - Burlingame, CAResponded 4 days ago

   Hi Ferras, Thank you for taking the time to review Benihana - Burlingame. We're glad to hear that you had a good experience overall and that you find our occasional visits enjoyable. We appreciate your feedback on our service and value, and we're always looking for ways to improve. We hope to see you again soon and promise to keep your preferences in mind. Best Regards, The Management Team
   

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4. S

   Severiano

   Sacramento

   1 review

   5.0

   1 review

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excelente comida , el chef amable ,ambiente 100 % recomendable .
   

   Benihana - Burlingame, CAResponded 4 days ago

   Hey, Severiano! Gracias por tomarte el tiempo de compartir tu experiencia con nosotros, nos alegra mucho saber que hayas disfrutado. Esperamos verte pronto de nuevo!
   

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5. I

   Isabel

   San Francisco

   1 review

   5.0

   1 review

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Saul is the best, most entertaining and extraordinary chef! Kept our group of kids super entertained. Mohammed took care of the kids and explained to them how to order since several of them had never been to Benihana. Good time to be had by all!
   

   Benihana - Burlingame, CAResponded 4 days ago

   Dear Isabel! Thanks for the feedback! We're thrilled to hear that you and your family had a great time at Benihana - Burlingame. It's wonderful to know that our team's efforts to keep your group of kids entertained were appreciated. We always strive to provide a memorable dining experience for our guests and it's great to hear that we hit the mark with yours. We look forward to welcoming you back soon!
   

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6. L

   Leonard

   San Francisco

   12 reviews

   vip
   5.0

   12 reviews

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our chef and the servers were great. Our server worked very hard and she remained pleasant the whole time. Thanks for a great dinner and thanks for the great service!
   

   Benihana - Burlingame, CAResponded 5 days ago

   Hi Leonard! We're thrilled to hear that you had a great dining experience at Benihana - Burlingame! It's wonderful to know that you found our chefs and servers to be great and that our service lived up to your expectations. We always aim to provide our guests with a memorable experience and your kind words are a testament to our efforts. Thank you for your kind words and we look forward to welcoming you back soon! Best Regards, The Management Team
   

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7. K

   Krystle

   San Francisco

   1 review

   5.0

   1 review

   Dined on 15 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   James, the cook was a delight to have delicious food. He made us and great conversation.
   

   Benihana - Burlingame, CAResponded 6 days ago

   Hey, Krystle! Thank you for taking the time to leave us such a wonderful review. We're thrilled to hear that you had a great time with us and enjoyed our food. It's always a pleasure to make our guests feel comfortable and happy, and we're glad we could contribute to your conversation. We look forward to welcoming you back to Benihana - Burlingame soon. Thanks again!
   

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8. N

   Nathalie

   San Francisco

   4 reviews

   vip
   3.0

   4 reviews

   Dined on 14 November 2024

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 2

   We had a reservation at 6:30 and still waited 50 minutes to be seated. It’s amazing how Benihana can treat people like that, and act like we will all still come back regardless so they don’t seem to care. It’s so frustrating. Overpriced, too crowded, too loud, but the experience for a group or family keeps us coming back. I wish it didn’t.
   

   Benihana - Burlingame, CAResponded 6 days ago

   Dear Nathalie! Thanks for the review. We're sorry to hear about your recent experience at Benihana - Burlingame. It's disappointing to know that you had to wait despite your reservation and the service you received did not meet your expectations. We understand your frustration and we apologize for any inconvenience caused. We strive to provide the best service and we're sorry we fell short this time. Your feedback is important to us and we will use it to improve our service. We hope you will give us another chance to provide a better dining experience in the future.
   

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9. A

   Andrea

   San Francisco

   4 reviews

   5.0

   4 reviews

   Dined on 12 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   I had a wonderful birthday and I brought my little brother with me for the first time and he had a great time too
   

   Benihana - Burlingame, CAResponded on 14 November 2024

   Thanks for the feedback, Andrea! We're thrilled to hear that you had a wonderful birthday celebration with your little brother at Benihana - Burlingame. It's always a joy to hear that our guests had a great time and we're glad we could make your brother's first visit memorable. Your kind words about our food, service, and value truly made our day! We look forward to serving you and your little brother again soon.
   

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10. E

    Erika

    San Francisco

    5 reviews

    vip
    1.0

    5 reviews

    Dined on 11 November 2024

    1. Overall 1
    2. Food 4
    3. Service 1
    4. Ambience 2

    We waited 30 minutes for the chef to cook . The manager is a terrible managing this place ! Not like it used to be …
    

    Benihana - Burlingame, CAResponded on 12 November 2024

    Thanks for the feedback, Erika! We're truly sorry to hear that your experience at Benihana - Burlingame didn't meet your expectations. It's disappointing to know that you felt the service was not up to par and we understand how frustrating that can be. We're continuously working on improving our service, and your feedback is invaluable to us. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website. We hope you'll give us another chance to serve you better in the future. Best regards, The Management Team
    

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