Benihana - Carlsbad, CA

Benihana - Carlsbad, CA reviews from people who’ve dined at this restaurant. Based on recent rating.

Review summary

1. L

   Lombo VIP

   Tampa23 reviews

   4.0

   Dined 2 days ago

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   The food and the service were good, but the price was too expensive for hibachi. We had two sushi rolls and hibachi, no alcohol and it was $250 with tip. Way to much!!!
   

   Is this helpful?

2. MP

   MaryP

   San Diego1 review

   5.0

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our chef was Arthur, and we enjoyed his entertainment, and he is a wonderful chef!!
   

   Benihana - Carlsbad, CAResponded 2 days ago

   Hey Mary, We're over the moon to hear that you had a fantastic time at Benihana - Carlsbad, CA! It's great to know that our chef's entertainment added to your dining experience and that you enjoyed our food. We strive to provide the best service and value, and your feedback reaffirms the hard work we put in every day. We can't wait to welcome you back for more entertainment and delicious meals!
   

   Is this helpful?

3. OT

   OpenTable Diner

   San Diego1 review

   1.0

   Dined 4 days ago

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 2

   Our reservation was at 645.. they didn’t take us until 8pm My order was wrong.. I asked for no salt and it was drenched in salt. Service was very slow.
   

   Benihana - Carlsbad, CAResponded 3 days ago

   Dear Guest! Thanks for the review. We're truly sorry to hear about your recent experience at Benihana - Carlsbad, CA. It's disappointing to know that you didn't receive the dish you requested and that the service was slower than usual. We take your feedback seriously and will use it as an opportunity to improve. We hope to have the opportunity to serve you better in the future.
   

   Is this helpful?

4. OT

   OpenTable Diner

   San Diego1 review

   1.0

   Dined 4 days ago

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 1

   Honestly the worst dining experience I have ever had. Took over an hour to even get seated at our table, which is unacceptable when you make a reservation over a week in advance. I wish I could say that’s where this horrible experience ended. 4 hours and 45 minutes later we finally finished our meal. Service was pretty awful. My mother had to go to the bar for water and wine after asking the server twice, we ordered sushi and never received it, some of the courses were never even offered, and several of the meals didn’t come with all of the food (my daughter ordered the lobster, scallop, shrimp combo and only received lobster and other people in our group only received one item out of their combo orders as well). This place is severely understaffed and horribly managed. I can’t even comprehend the amount of time and money I wasted only to receive a horrible experience. I will never eat at a Benihana restaurant again.
   

   Benihana - Carlsbad, CAResponded 3 days ago

   Dear Guest! We're really sorry to hear about your disappointing experience at Benihana - Carlsbad, CA. It's clear that we didn't meet your expectations, and for that, we sincerely apologize. We understand how frustrating it can be to wait for a long time, especially when you've made a reservation. We also regret that the food and service did not meet your expectations, and we're sorry for the confusion about your orders. We take your feedback seriously and will use it to improve our service and food quality. We hope you'll give us another chance to provide you with a better dining experience.
   

   Is this helpful?

5. W

   Wendy VIP

   San Diego14 reviews

   3.0

   Dined 4 days ago

   1. Overall 3
   2. Food 4
   3. Service 1
   4. Ambience 2

   Our reservation was for 5:30 and we were seated but never served until 8:00. Not enough chefs, not enough staff, too many customers and not enough staff to serve them. No TP in bathrooms. Dirty bathrooms.
   

   Benihana - Carlsbad, CAResponded 3 days ago

   Thanks for the feedback, Wendy. We're sorry to hear that your visit to Benihana - Carlsbad, CA didn't meet your expectations. We understand that waiting for service is frustrating and we apologize for the delay. We also take your feedback about the cleanliness of our facilities seriously. We're always striving to provide the best experience for our guests and your comments will help us improve. We hope to have the opportunity to serve you better in the future.
   

   Is this helpful?

6. C

   Cateyes

   San Diego4 reviews

   2.0

   Dined 5 days ago

   1. Overall 2
   2. Food 5
   3. Service 3
   4. Ambience 3

   We had to wait an hour and a half before the chef started cooking. I had reservations at 7:30 wasn’t seated until after 8:00.
   

   Benihana - Carlsbad, CAResponded 4 days ago

   Hello Cateyes, We appreciate you taking the time to share your feedback. We're sorry to hear that your dining experience with us was not up to par. We understand how frustrating it can be to wait, especially when you have a reservation, and we apologize for the inconvenience. We're glad to hear that you enjoyed the food, though we're sorry that you felt it wasn't worth the wait. Your feedback is important to us and we will definitely use it to improve our service. We hope to have the opportunity to serve you again and provide a better experience. Best Regards, The Management Team at Benihana - Carlsbad, CA
   

   Is this helpful?

7. J

   Jennifer

   San Diego7 reviews

   2.0

   Dined 5 days ago

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 2

   Man this location has nothing on the SD one. My mai tai came out with mold on the pineapple… the fried rice was subpar and no flavor unlike SD and they forgot to cook my chicken… yea they missed putting it on the tray.., water was never refilled. Just sad. The room also stunk… burn smell… when we got home we smelled. We love SD location. We won’t be coming back.
   

   Benihana - Carlsbad, CAResponded 4 days ago

   Hi Jennifer, We're really sorry to hear about your disappointing experience at our Benihana - Carlsbad, CA location. It's disappointing to know that we didn't live up to your expectations, especially regarding the food and the room smell. We take your feedback seriously and we'll make sure to address these issues. We appreciate your loyalty and we hope you'll give us another chance to provide the quality experience you've come to expect from our SD location. Best, The Management Team
   

   Is this helpful?

8. OT

   OpenTable Diner

   San Francisco1 review

   2.0

   Dined 5 days ago

   1. Overall 2
   2. Food 1
   3. Service 1
   4. Ambience 2

   **Review of Benihana – Disappointing Experience** My family and I recently dined at Benihana to celebrate my son’s birthday, and unfortunately, the experience was far from what we expected. Despite making a reservation a week in advance, we were greeted with chaos upon arrival. We were told it would be a 15-minute wait, but it turned into a 45-minute delay. The front desk staff seemed young and inexperienced, which added to the disorganization and confusion. Once we were finally seated, it took another 30 minutes for our orders to be taken. By the time our food arrived, it had been over an hour since we sat down. The meal itself was just okay—nothing special, and certainly not worth the long wait. My wife ordered the salmon, which was particularly disappointing; it was poorly prepared and lacked flavor. For a restaurant that prides itself on its teppanyaki experience, the service and food quality fell far short of expectations. What was supposed to be a fun and memorable celebration for my son’s birthday turned into a frustrating and underwhelming evening. Unfortunately, based on this experience, we won’t be returning to Benihana. It’s a shame to see what used to be a reliable dining option decline in quality and service. I hope the management takes steps to address these issues for future guests.
   

   Benihana - Carlsbad, CAResponded 4 days ago

   Dear Guest! We're truly sorry to hear about your disappointing experience at Benihana - Carlsbad, CA. It's disheartening to know that we didn't meet your expectations, especially on such a special occasion like your son's birthday. We understand how frustrating it can be to wait, especially for a special meal, and we apologize for the delay and quality of food. We're taking your feedback seriously and will address these issues with our team. We hope to have the opportunity to serve you better in the future. Best, The Management Team
   

   Is this helpful?

9. K

   Kei

   San Diego18 reviews

   2.0

   Dined 6 days ago

   1. Overall 2
   2. Food 3
   3. Service 3
   4. Ambience 2

   We visited for the first time in 5 years. Not sure what happened to them. The restroom had torn wallpaper and the leather sofa had patches. For the price we paid for lunch, I wish the owner would be able to upkeep the place to meet the expectations. Service was ok but we felt pressured to order appetizers to wait for other strange people to join the table which ended up not showing up. Food was ok but very salty. My toddler enjoyed the experience. However, I don't think this place will be on top of the list for us to celebrate birthdays anymore.
   

   Benihana - Carlsbad, CAResponded 3 days ago

   Hello Kei, We're sorry to hear about your recent experience at Benihana - Carlsbad, CA. We apologize for the inconveniences you faced, especially with the restroom issues and the delay in service. We understand your concerns about the quality of food and the overall atmosphere. We're glad your toddler enjoyed the experience. Your feedback is invaluable as it helps us improve our services. We hope you'll give us another chance to provide a better dining experience. Best, The Management Team
   

   Is this helpful?

10. OT

    OpenTable Diner

    Palm Springs2 reviews

    4.0

    Dined 6 days ago

    1. Overall 4
    2. Food 5
    3. Service 4
    4. Ambience 4

    Making a reservation doesn’t seem to make a difference, always waiting at least 30 minutes past to get seated. The hosts are lost. Chef was absolutely amazing saving the night from a rough start.
    

    Benihana - Carlsbad, CAResponded 4 days ago

    Dear Guest! Thanks for the review. We're glad to hear that you enjoyed your experience at Benihana - Carlsbad, CA. We understand that your experience didn't go as planned due to the reservation process and our host's confusion. We're sorry for the inconvenience and we're working on improving this aspect of our service. We're also glad to hear that our chef was able to save the night for you. We hope to have the opportunity to serve you again soon.
    

    Is this helpful?