Benihana - Carlsbad, CA

Review summary

1. K

   Kathleen

   VIP

   San Diego

   46 reviews

   4.0

   46 reviews

   Dined 4 days ago

   1. Overall 4
   2. Food 3
   3. Service 5
   4. Ambience 5

   We got there before our reservation but checked in immediately. We watched the hostess seat all the parties that arrived after us. Finally after we asked, she sat us. Our favorite dish is no longer on the menu but luckily we were still able to order it. We had a Birthday Club coupon which no longer covers any meal on the menu. All the prices have gone up dramatically. But the Birthday Coupon has not gone up in value. No loner is a picture nor the Buddha candle offered. This was my 61st time returning for a special occasion but Bennihanna has reduced the special experience. A shame, my family started going to Bennihanna’s in Encino in 1965.
   

   Benihana - Carlsbad, CAResponded 3 days ago

   Thanks for the review, Kiki. We're glad to hear that you enjoyed your experience at Benihana - Carlsbad. We apologize for the inconveniences you experienced, including the change in the Birthday Club menu and the lack of the picture and Buddha candle. We understand your disappointment with the changes and hope to improve upon these aspects in the future. We appreciate your loyalty and look forward to making your next visit a special one.
   

   Is this helpful?

   Report
2. T

   Terry

   Milwaukee

   2 reviews

   5.0

   2 reviews

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   David was our chef and he was fantastic, best we’ve ever had in over 50 times at a variety of Benihana restaurants. The Holiday menu bumped up the prices, which was disappointing since it was more than a week before Christmas. Three people came in at over $200, not what we expected since we were there for lunch.
   

   Benihana - Carlsbad, CAResponded 2 days ago

   Hello Terry, Thank you for your kind words and for being a regular at Benihana - Carlsbad. We're thrilled to hear that you've had the best experiences at our restaurant. We understand your concerns about the Holiday menu pricing and we appreciate your feedback. We strive to provide the best value to our customers and your feedback helps us do just that. We hope to welcome you back soon for another memorable dining experience. Best, The Management Team
   

   Is this helpful?

   Report
3. A

   Aaron

   San Diego

   5 reviews

   2.0

   5 reviews

   Dined 6 days ago

   1. Overall 2
   2. Food 4
   3. Service 3
   4. Ambience 2

   Didn’t get seated until 7:30pm with a 6:30pm reservation. Hostess blamed the open table app. Then sat our table for the chef, didn’t get out of there til 9:30pm. Very disappointing
   

   Benihana - Carlsbad, CAResponded 5 days ago

   Hello Aaron! We're truly sorry to hear about your experience at Benihana - Carlsbad. We understand that waiting until late can be frustrating, especially when you have a reservation. We also apologize for the confusion with our open table app. We strive to provide excellent service and it seems we fell short during your visit. We're glad to hear that you enjoyed the food, though. We appreciate your feedback and will use it to improve our service. We hope you'll give us another chance to impress you with our service. Best Regards, The Management Team
   

   Is this helpful?

   Report
4. J

   Jodi

   Raleigh

   3 reviews

   5.0

   3 reviews

   Dined on 12 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Thank you to Trevor, our outstanding chef, he made my son and I laugh while amazing us with his talents. And of course the food was amazing. Thank you Trevor for great entertainment, a great meal, and overall being a great person!
   

   Benihana - Carlsbad, CAResponded 7 days ago

   Thanks for the feedback, Jodi! We're thrilled to hear that you and your son had a great time at Benihana - Carlsbad. It's wonderful to know that our chef's talents added to the overall experience. We're also glad to hear that you enjoyed our food. We strive to provide a memorable experience for our guests, so we're glad we could do that for you. We appreciate your kind words and look forward to serving you again soon.
   

   Is this helpful?

   Report
5. L

   Lori

   San Diego

   4 reviews

   5.0

   4 reviews

   Dined on 12 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had Samantha as our waitress and Santo as our cook, and he did an awesome job and listened to our requests
   

   Benihana - Carlsbad, CAResponded 7 days ago

   Hey Lori! Thank you so much for your kind words and the 5-star rating! We're thrilled to hear that our team was able to accommodate your needs and provide you with excellent service. We noticed that you rated our service value a bit lower and we truly appreciate your feedback. We're always striving to improve and your input is invaluable in this process. We hope to see you again soon at Benihana - Carlsbad for another wonderful dining experience!
   

   Is this helpful?

   Report
6. M

   Michelle

   San Diego

   35 reviews

   5.0

   35 reviews

   Dined on 11 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Santos and Drake were amazing! Santos was so fun, preparing our dinner and bringing his own flare to the table. Drake was so attentive and personable. Overall, the experience was so fun!
   

   Benihana - Carlsbad, CAResponded 7 days ago

   Hello Michelle! Thank you for your kind words and for giving us a perfect rating! We're thrilled to hear that you and your husband had an amazing time at our restaurant. It's great to know that our team made your dining experience enjoyable and memorable. We're also glad to hear that our team was able to enhance your dining experience with their flair and attentiveness. We appreciate your feedback and look forward to serving you again soon. Best Regards, The Management Team at Benihana - Carlsbad
   

   Is this helpful?

   Report
7. T

   Tony

   Las Vegas

   1 review

   5.0

   1 review

   Dined on 10 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Chef Irvin was awesome service was great they took care of my travelers from las Vegas
   

   Benihana - Carlsbad, CAResponded on 12 December 2024

   Thanks for the review, Tony! We're thrilled to hear that you enjoyed your experience at Benihana - Carlsbad. It's wonderful to know that our team was able to provide great service for your travelers from Las Vegas. We strive to make every guest feel valued and taken care of. We look forward to serving you again soon. - The Management Team
   

   Is this helpful?

   Report
8. R

   Ron

   San Diego

   2 reviews

   4.0

   2 reviews

   Dined on 10 December 2024

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 3

   Food wasn’t as good as other times we’ve been there. Also service seemed a bit slow.
   

   Benihana - Carlsbad, CAResponded on 11 December 2024

   Thanks for the review, Ron! We're sorry to hear that your recent experience at Benihana - Carlsbad didn't meet your expectations. We always aim to deliver the best food and service, and we're disappointed to hear that we fell short during your visit. We also noticed that you found our service a bit slower than usual. We appreciate your feedback and will use it to improve. We hope to serve you again soon and provide the exceptional dining experience that we're known for!
   

   Is this helpful?

   Report
9. C

   Chris

   San Diego

   4 reviews

   4.0

   4 reviews

   Dined on 5 December 2024

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   The chef was entertaining and attentive to everyone in our party. He did a wonderful job cooking the seafood first then the meat keeping them separate. We thought he was great overall. When the server brought the soup it could have been hotter and the salad would have been better with less dressing. The server appeared impatience at first, but her attitude improved as the night moved along. Overall it was a 4 star rating for our dinner, therefore we will keep returning every year.
   

   Benihana - Carlsbad, CAResponded on 9 December 2024

   Hello Chris! Thank you for taking the time to review your recent visit to Benihana - Carlsbad. We're thrilled to hear that you and your party had a great dining experience. It's wonderful to know that you appreciated our chef's attention to detail and the quality of our seafood and meat dishes. We're sorry to hear that some aspects of your meal didn't meet your expectations. Your feedback is valuable to us and we will certainly use it to improve. We're glad to hear that you've kept returning every year and look forward to having you with us again next year. Best regards, Benihana - Carlsbad Management Team
   

   Is this helpful?

   Report
10. J

    Juliee

    San Diego

    1 review

    5.0

    1 review

    Dined on 3 December 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    The food was delicious and service was wonderful.
    

    Benihana - Carlsbad, CAResponded on 4 December 2024

    Dear Juliee, thank you for sharing your positive experience with us! We're thrilled to hear that you enjoyed the excellent food and quick service during your visit. We appreciate your feedback and look forward to welcoming you back soon.
    

    Is this helpful?

    Report