Benihana - Chandler, AZ

Review summary

1. C

   Christina

   VIP

   Las Vegas

   4 reviews

   2.0

   4 reviews

   Dined today

   1. Overall 2
   2. Food 5
   3. Service 1
   4. Ambience 1

   Our reservation was at 6:45, we PATIENTLY checked back at 7:10 then at 7:30 and they realized they skipped over us. When they finally sat us at 8pm, the group of 5 with us was also supposed to be seated at 7pm. The chef Justin was amazing, he put life back into the table & the food was great which is the only thing that gets a decent review. Our waitress was irritated that we were irritated and she was very busy with other tables. We never got anything unless we asked for it and not a single thing got taken away, we had piles of dirty dishes and trash on the table. We felt like when we asked for water refills or a napkin or silverware- we were such an annoyance to her. We have been to Benihana’s many times but this time really sucked. The chef started actually cooking at 8:45 and by 9:30 the whole table was pretty much ready to leave. They did give us a $30 discount but when we are also given an attitude the entire dinner- it wasn’t enough. Especially when we still tipped 20% on the entire dinner before the discount. The bathrooms were disgusting, over flowing with trash and no toilet paper in the women’s restroom. Trash on the floor everywhere throughout the restaurant and the employees standing around including the manager would just walk past without picking it up. At 9:30 we asked for the check and to go boxes and didn’t even get to pay til about 9:55. My 12 yr old said, “I have to be in bed in 5 minutes” and the whole table laughed. The waitress tried to make it better by saying that this always happens. If that were the truth then they should stop overbooking themselves. We did feel bad that she was very busy but it also sucks when we pay almost $200 for a not so great experience.
   

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2. L

   Lieren

   Phoenix

   4 reviews

   2.0

   4 reviews

   Dined today

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 3

   We were sat 25 minutes after our reservation time, then waited another 30 minutes for our drinks, another 20 for the first course. Waited another 20 minutes for the second, then being told the chef was on his way out, 20 minutes more for the chef. In all what normally is an hour to hour and half experience, took almost 3 hours. Our server was MIA nearly the entire time, the manager was apologetic but not much help to get things moving going. I only got half of my order, but not able to find our waiter nor willing to wait any longer, there was no point to bring it up. Being sat right next to the front door, it was very disheartening watching people that were waiting to be sat after us leaving before we even had our second course. There were 3 very patient hungry kids waiting as well as they could, but they were just done by the time the chef came out. Very disappointing experience. I won’t be coming back to this location, and I would not recommend it.
   

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3. M

   Michael

   Phoenix

   2 reviews

   3.0

   2 reviews

   Dined today

   1. Overall 3
   2. Food 4
   3. Service 3
   4. Ambience 3

   Waited over 30 minutes past reservation to get table. Would have experienced longer wait but confronted the manager as one of us was handicapped and tired of standing and we had two children who were becoming very restless. When we finally had dinner the food was great and the chef at our table did an outstanding job. The reservation system needs to be improved.
   

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4. M

   Marla

   Phoenix

   2 reviews

   5.0

   2 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Cook was awesome, Dominic. Fun experience, food was awesome.
   

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5. E

   Elizabeth

   San Diego

   1 review

   2.0

   1 review

   Dined 1 day ago

   1. Overall 2
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our server was amazing and gave excellent service. She was on top of refills, explained the menu in detail and was very sweet . However, we had a really poor experience to start. Our reservation was at 6:30 and the restaurant was over an hour behind so we didn’t get sat until 730. I manage a high end restaurant in the area and I understand that reservations get behind. However, it was the fact that no managers were present at the front to talk to all the upset guests. The hosts were left by themselves to be yelled at by all the upset people. After we were seated, no managers touched the table to check in or apologize for the wait. It was extremely unprofessional. We brought in an ice cream cake for my sisters birthday and it clearly said baskin Robbin’s on it and I told the host it was ice cream and needed to go in the freezer. When the cake was brought to us at the end, it was completely melted. I’m not sure if it was left out or put in the fridge instead of the freezer but the whole cake was ruined. I am aware it was an extremely busy valentines weekend but there were a lot of things that could have made our experience better.
   

   Benihana - Chandler, AZResponded today

   Hello Elizabeth, We're really sorry to hear about your recent experience at Benihana - Chandler, AZ. It's disheartening to know that you had to wait despite having a reservation, and that the service didn't meet your expectations. We understand your frustration with the delay and the lack of management presence. Your feedback about the ice cream cake incident is also taken seriously. We strive to provide excellent service and it's clear we fell short this time. We appreciate your understanding and hope to have another chance to make it right in the future. Best regards, Benihana - Chandler, AZ Management Team
   

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6. J

   Jamie

   Orange County

   1 review

   1.0

   1 review

   Dined 1 day ago

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 1

   worst experience I have had there waited two hours witb reservations and took forever for our food to br made
   

   Benihana - Chandler, AZResponded today

   Hi Jamie, We're truly sorry to hear about your recent experience at Benihana - Chandler, AZ. We understand that waiting for long periods of time can be frustrating, and we apologize for the delay in service you experienced. We assure you that we take your feedback seriously and will work on improving our service. We hope you will give us another chance to provide you with the excellent service and dining experience we're known for. Best regards, The Management Team
   

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7. D

   Debra

   New York City

   2 reviews

   3.0

   2 reviews

   Dined 1 day ago

   1. Overall 3
   2. Food 4
   3. Service 4
   4. Ambience 2

   Will not go back as we had to wait 45 minutes for our table from our reservation time.
   

   Benihana - Chandler, AZResponded today

   Thanks for the review, Debra. We're sorry to hear about your recent experience at Benihana - Chandler, AZ. We understand how frustrating it can be to wait for a table, especially when you have a reservation. We apologize for the delay and appreciate your patience. We're glad to hear that you enjoyed our food and service. Your feedback is valuable to us as we strive to improve our service. We hope you'll consider giving us another chance to provide you with the quality experience you deserve. Best regards, The Management Team
   

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8. J

   Justin

   Phoenix

   1 review

   5.0

   1 review

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 3
   4. Ambience 5

   Amazing chef and food! This restaurant needs to limit the amount of reservations they allow to avoid falling behind on reservation times. We had to wait two hours past our initial reservation time for a table.
   

   Benihana - Chandler, AZResponded 1 day ago

   Hello Justin, Thank you for your kind words about our chef and food. We're thrilled to hear that you enjoyed your experience at Benihana - Chandler, AZ. We understand your frustration about the long wait time for a table. We appreciate your patience and understanding, and we're sorry for any inconvenience caused. Your feedback is invaluable to us as we strive to provide the best service possible for our guests. We will certainly take your comments into consideration as we continually work to improve our reservation system. We look forward to welcoming you back soon. Best regards, The Management Team
   

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9. R

   Richard

   Phoenix

   1 review

   1.0

   1 review

   Dined 2 days ago

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 1

   We had a confirmed reservation for 7:00 pm and arrived on time. We were seated a little after 8:00 pm. By 8:50 pm we still hadn’t met our chef and decided to leave.
   

   Benihana - Chandler, AZResponded 1 day ago

   Hello Richard, We're truly sorry to hear about your recent experience at Benihana - Chandler, AZ. It's disappointing to know that we didn't meet your expectations in terms of service and timing. We strive to provide our guests with a pleasant dining experience, and it seems we fell short during your visit. We appreciate your feedback and will use it to improve our service. We hope you'll give us another chance to provide you with the dining experience you deserve. Best Regards, The Management Team
   

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10. A

    Amy

    VIP

    Phoenix

    7 reviews

    3.0

    7 reviews

    Dined 2 days ago

    1. Overall 3
    2. Food 5
    3. Service 3
    4. Ambience 5

    I don’t know if having a reservation is worthwhile if you have to wait an hour after reservation time to be seated.
    

    Benihana - Chandler, AZResponded today

    Hello Amy, Thank you for taking the time to share your feedback. We're glad to hear that you enjoyed our food, but we're sorry to hear that you felt your wait time was longer than expected. We understand how frustrating this can be and we're working on improving our reservation system to make it more convenient for all our guests. We appreciate your patience and hope to have the opportunity to serve you again soon. Best, The Management Team at Benihana - Chandler, AZ
    

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