Benihana - Chandler, AZ

Review summary

1. J

   John

   Phoenix

   27 reviews

   4.0

   27 reviews

   Dined 1 day ago

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 4

   Went there for Thanksgiving evening meal, so the wait time was high even though we had made a reservation. However, in all fairness, the place was mobbed and this should not be a mark against them. Service was slightly slow, but again, jammed packed with diners and they worked hard. Chef was excellent and put on a good show. All in all a good time for us (day before my birthday), so that became part of the celebration.
   

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2. J

   Justin n Jessica

   Phoenix

   28 reviews

   vip
   3.0

   28 reviews

   Dined 2 days ago

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 3

   Service was horribly slow. Took us over 2 hours from arrival with reservation with A LOT of sitting around. We were left in a corner and forgotten about. Food was decent but odd that fried rice, one of the main staples of teppanyaki was not included. Very smokey in the entire restaurant. Ventilation definitely needs a looking into.
   

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3. N

   Nancy

   Phoenix

   2 reviews

   2.0

   2 reviews

   Dined 3 days ago

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 1

   This location has sadly gotten really in need of a makeover not only in decor but service as well
   

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4. R

   Rebeca

   Phoenix

   2 reviews

   1.0

   2 reviews

   Dined 4 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   It’s was terrible, we had a reservation at 2pm and they said they didn’t have enough staff. when we finally had a table they mess up with the food so the food wasn’t ready on time. When we finished ( after we wait more then 1 hour the get the food) they charge me more so I asked for the manager, he took forever to come to the table and then apologize and charge me the right amount. But if I didn’t doble check they will charge more than what we consume. Overall: really bad service. I gave them one star because I can’t give them less. Very disappointing.
   

   Benihana - Chandler, AZResponded 2 days ago

   Hey Rebeca! Thanks for the review. We're really sorry to hear about your experience at Benihana - Chandler. We understand how frustrating it must have been to wait for your table and have to wait longer than expected. It's also disappointing to hear about the mix-up with your food order. We apologize for the inconvenience and any discomfort caused. We're taking your feedback seriously and will work on improving our service. We hope you'll give us another chance to provide you with the quality experience that Benihana - Chandler is known for.
   

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5. P

   Pam

   Phoenix

   1 review

   5.0

   1 review

   Dined on 20 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Maury was amazing!!! He was very professional but yet funny! He kept us all entertained and engaged throughout the entire meal! If I could give more than five stars I would!! Great experience
   

   Benihana - Chandler, AZResponded on 21 November 2024

   Dear Pam! Thanks for the review! We're thrilled to hear that you had an amazing experience at Benihana - Chandler. Our team always aims to make every dining experience enjoyable and engaging, and we're glad we could do that for you. We appreciate your perfect ratings for our food and service. We can't wait to welcome you back for another great experience!
   

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6. C

   Christy

   Phoenix

   1 review

   4.0

   1 review

   Dined on 17 November 2024

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 4

   Our chef Diego was absolutely fantastic and the food was amazing. Our server. Looked like she was having a bad night…rolled her eyes when we asked for water and wasn’t very attentive to the table. Overall though fun experience and Diego and the food offset the server experience.
   

   Benihana - Chandler, AZResponded on 18 November 2024

   Hello, Christy! Thank you for taking the time to leave us this review. We're thrilled to hear that you enjoyed the food and found our chef to be fantastic. We apologize for the service experience you had, and we're sorry that it didn't match up with the overall experience. We aim to provide attentive and friendly service to all our guests, and it seems we fell short this time. Your feedback is valuable to us and we will certainly use it to improve. We hope to see you again soon at Benihana - Chandler.
   

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7. B

   Brian

   New Mexico

   1 review

   3.0

   1 review

   Dined on 17 November 2024

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 3

   Main service was good and the cook put on a good show. The vent wasn’t working though and people at the table were coughing the whole time. Although the cook did try to get management to do something, management didn’t do anything nor seem to care everyone was coughing.
   

   Benihana - Chandler, AZResponded on 19 November 2024

   Hey Brian! Thanks for the feedback. We're glad to hear that you enjoyed the main service and the performance of our chef. However, we're truly sorry to hear about the inconvenience caused by the ventilation issue. We understand how this could have affected your dining experience and we sincerely apologize for any discomfort caused. We appreciate your patience and understanding, and we'll definitely take the necessary steps to ensure such situations don't happen in the future. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website. We hope to serve you again soon and provide a more enjoyable experience.
   

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8. M

   Michael

   Phoenix

   11 reviews

   5.0

   11 reviews

   Dined on 17 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We made reservations for 5:00 PM and arrived 20 minutes early. To our surprise we were seated immediately. Although we have been to Benihana many times the server went over the menu for the entire table. Danny our chef was entertaining and a skillful cook. We will request Danny in the future.
   

   Benihana - Chandler, AZResponded on 18 November 2024

   Hello Michael! Thank you for taking the time to share your experience at Benihana - Chandler. We're thrilled to hear that you had a smooth arrival and enjoyed your time with us. We apologize for any inconvenience caused by the early seating, but we're glad that it didn't overshadow your positive experience. We're also pleased to hear that you enjoyed our chef's entertainment and found value in our offerings. We appreciate your feedback and look forward to serving you again. Best wishes, The Management Team
   

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9. Z

   Zak

   Los Angeles

   2 reviews

   1.0

   2 reviews

   Dined on 13 November 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Very disappointed and dissatisfied with my visit. I understand part of what you are paying for is the show, but that was lacking as well. I ordered a beer and when finished I asked for a 2nd and have slid the empty can and dirty cup towards the waitress. She insisted I use the same dirty cup for my new beer like there was some sort of shortage. There was warm beer leftover I didn’t want but was basically forced to drink. The quality of the food was very low, especially for the prices paid. The flavors very bland. The worst part was I ordered my filet mignon medium rare and it was cooked well done. Very disappointing. The chef started out telling us everything she was doing and doing a few tricks. But a few minutes into it, went dead silent and no more show. Just finished cooking. No throwing shrimp or anything else fun like I have seen and experienced in the past. Based on the visit, this will be the last time I ever go to Benihana and suggest others consider better options as well.
   

   Benihana - Chandler, AZResponded on 14 November 2024

   Hello, Zak! We're truly sorry to hear about your disappointing experience at Benihana - Chandler. We strive to provide an exceptional dining experience, and it's clear we fell short during your visit. We apologize for the issues with your meal, service, and the show. Your feedback is crucial for us to improve, and we assure you that we will address these issues. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website. We hope you'll reconsider and give us another chance to provide the quality experience you expect from us. Best, The Management Team
   

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10. m

    mary

    Phoenix

    8 reviews

    3.0

    8 reviews

    Dined on 13 November 2024

    1. Overall 3
    2. Food 3
    3. Service 4
    4. Ambience 3

    Our chef was OK our service was fine. Our food was a little overcooked, and our chef seem to hurry through everything 
    

    Benihana - Chandler, AZResponded on 14 November 2024

    Thanks for the review, Mary! We're sorry to hear that your experience at Benihana - Chandler didn't meet your expectations. We're always aiming for perfection, so it's disappointing to hear that your food was overcooked. We appreciate your feedback as it helps us to improve. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website. We hope you'll give us another chance to impress you with our food and service. Best, The Management Team
    

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