Benihana - Cherry Hill, NJ

Review summary

1. T

   Tyrika

   Philadelphia

   1 review

   3.0

   1 review

   Dined on 13 November 2024

   1. Overall 3
   2. Food 1
   3. Service 5
   4. Ambience 3

   We came here for a small family birthday dinner.3 of us 2 adults and 1 child. The price was 200$ just for dinner. And tip. We did not order any alcohol or appetizers. The price would have been fine but the other couple sitting in the area with us had a seafood allergy which caused the order of service to change. (They need a better way to handle that) also, the rice sat for so long while attempting to not cross contaminate for the other party that by the time we were served it was hard and crunchy, and the shrimp was chewy. I did not eat my meal I actually took everything home. It was definitely a waste and not a good birthday dinner experience at all.
   

   Benihana - Cherry Hill, NJResponded on 14 November 2024

   Hey, Tyrika! Thank you for sharing your feedback with us. We're disappointed to hear about your experience and will make sure to address your concerns with our team. We strive for excellence in both our food and service, and we apologize for falling short. We appreciate your honesty and will work to improve. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website.
   

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2. R

   Robin

   Philadelphia

   1 review

   4.0

   1 review

   Dined on 9 November 2024

   1. Overall 4
   2. Food 5
   3. Service 3
   4. Ambience 3

   Our server was terrible, had an attitude all the way up until it was time to tip at the end of our expérience, then she decided to be civil. BUT our chef made up for everything, he was amazing!
   

   Benihana - Cherry Hill, NJResponded on 11 November 2024

   Dear Robinb! Thanks for the feedback. We're glad to hear that you enjoyed your experience with our chef at Benihana - Cherry Hill. However, we're sorry to hear about your experience with our service. We strive to provide a welcoming and friendly atmosphere from our team, and it seems we fell short this time. We appreciate your feedback and will use it to improve. We hope to welcome you back soon for an even better experience.
   

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3. M

   Marlene

   Philadelphia

   1 review

   3.0

   1 review

   Dined on 5 November 2024

   1. Overall 3
   2. Food 5
   3. Service 3
   4. Ambience 3

   The food was great, the chef was amazing. The problem came when I told them it was my daughters birthday (12) when I booked, when I arrived, when the waitress came, when the chef came and I still had to remind them 2 more times, and nothing happened. Other tables were sung to, but not my 12-year-old? She also didn't ask if my kids wanted dessert- just handed me the check. I will not be going back. mino but her only request was a restaurant that would sing. We did it ourselves then left. Stick with Osaka.
   

   Benihana - Cherry Hill, NJResponded on 7 November 2024

   Hi, Marlene! We're sorry to hear about your experience at Benihana - Cherry Hill. We're thrilled to hear that you enjoyed our food and chef, but it's disappointing to know about the service issues you faced. We strive to make every occasion special for our guests and it seems we fell short this time. We appreciate your feedback and will use it to improve our service. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website. We hope you'll give us another chance to make your daughter's birthday memorable. Best, The Management Team
   

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4. s

   steven

   New York City

   17 reviews

   vip
   1.0

   17 reviews

   Dined on 3 November 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Sat for over one hour at dinner table before Someone came and started cooking’!! I ordered the top seafood dish and it was not started for almost another hour!! It was the worst dinner I ever had!! It cost me $100 to have a meal that I ws Really looking forward to!!
   

   Benihana - Cherry Hill, NJResponded on 5 November 2024

   Hi Steven, we're truly sorry to hear about your disappointing experience at Benihana - Cherry Hill. We strive to provide our guests with a pleasant dining experience, and it's clear that we fell short during your visit. We understand that waiting for your dish for so long must have been frustrating, and we sincerely apologize for the inconvenience. We also regret to hear that you felt your meal was not up to par. We appreciate your feedback and will address these issues with our team to ensure they don't happen again in the future. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website. We hope you will give us another chance to provide you with a better dining experience. Best, The Management Team
   

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5. F

   Fredrick

   Hawaii

   1 review

   1.0

   1 review

   Dined on 24 October 2024

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 1

   Service was unsat. Maybe due to staffing issues but waiter was impatient and slow. Food came out slow. Had to ask for neckerchief and silverware. Overall bad experience. Unlike any other time I have been to this establishment.
   

   Benihana - Cherry Hill, NJResponded on 27 October 2024

   Thanks for the review, Fredrick! We're truly sorry to hear that your experience at Benihana - Cherry Hill didn't meet your expectations. It's disappointing to hear that our service was not up to par and that you found our food delivery slow. We take your feedback seriously and will certainly address these issues. We strive to provide excellent service and delicious meals, and we regret that we fell short this time. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website. We hope you'll give us another chance to impress you in the future. Best regards, The Management Team
   

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6. C

   Carina

   Philadelphia

   4 reviews

   3.0

   4 reviews

   Dined on 12 October 2024

   1. Overall 3
   2. Food 3
   3. Service 1
   4. Ambience 1

   The food was ok but the service was incredible slow and very over priced.
   

   Benihana - Cherry Hill, NJResponded on 14 October 2024

   Dear Carina! We're sorry to hear about your recent experience at Benihana - Cherry Hill. We strive to provide excellent service and value, and it's clear we fell short during your visit. We understand that waiting for a long time and being overpriced were not up to your expectations. We appreciate your feedback and will use it to make necessary improvements. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website. We hope you'll give us another chance to show you the high-quality service we're known for. Best, The Management Team
   

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7. A

   April

   Philadelphia

   1 review

   5.0

   1 review

   Dined on 12 October 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Cassandra, our server, professionalism was top tier. Leo, our chef, endured our meal was cooked to perfection, especially my filet mignon of the land and sea entree. Can't wait to go back.
   

   Benihana - Cherry Hill, NJResponded on 14 October 2024

   Dear April! Thank you so much for your fantastic review! We're thrilled to hear that you enjoyed your meal, especially the filet mignon of the land and sea. It's always our goal to provide top-notch service and delicious food to our guests. We're looking forward to your return visit. Thanks again for your kind words and support!
   

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8. B

   Belkin

   New Jersey

   1 review

   5.0

   1 review

   Dined on 9 October 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   DANIEL WAS GREAT.. gave us the best experience ! Recommend!!
   

   Benihana - Cherry Hill, NJResponded on 11 October 2024

   Dear Belkin! Thanks for the review! We're thrilled to hear that you had the best experience at Benihana - Cherry Hill. It's wonderful to know that our team provided you with a wonderful dining experience. We strive to give our guests the best and your recommendation means a lot to us. We look forward to serving you again soon!
   

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9. C

   Chris

   Philadelphia

   2 reviews

   5.0

   2 reviews

   Dined on 7 October 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our Chef Frank is the best. Food is always cooked perfectly and he is very entertaining!
   

   Benihana - Cherry Hill, NJResponded on 11 October 2024

   Dear Chris! Thanks for the feedback! We're thrilled to hear that you enjoyed your experience at Benihana - Cherry Hill. Your kind words about our Chef and our entertainment-based service are greatly appreciated. We're always striving to provide the best quality food and service, so we're glad to know we hit the mark for you. We look forward to your next visit!
   

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10. K

    Kierston

    Philadelphia

    3 reviews

    vip
    5.0

    3 reviews

    Dined on 3 October 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Chef Frank was amazing!! We will definitely be back!
    

    Benihana - Cherry Hill, NJResponded on 6 October 2024

    Dear Kierston! Thank you so much for your kind words! We're thrilled to hear that you enjoyed your experience at Benihana - Cherry Hill. It's always a pleasure to know that our team's hard work and dedication is appreciated. We're also glad to hear that you plan to return. We look forward to serving you again soon. Best, The Management Team
    

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