Benihana - Cherry Hill, NJ

Review summary

1. S

   Shannon

   Philadelphia

   3 reviews

   5.0

   3 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Everything was great. Both our server and the chef were awesome and so kind. The food was great as always.
   

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2. K

   Karl

   San Francisco

   1 review

   4.0

   1 review

   Dined 3 days ago

   1. Overall 4
   2. Food 5
   3. Service 3
   4. Ambience 3

   Last two times there, they have not had enough hibachi chefs and it was over 30-40 minute wait between soup/salad and food starting to be prepared. Unacceptable and no offer of a comp to make up for it. Price of food requires better service.
   

   Benihana - Cherry Hill, NJResponded 1 day ago

   Hey Karl, We appreciate your feedback and we're sorry to hear that your recent experiences at Benihana - Cherry Hill didn't meet your expectations. We understand how frustrating it can be to wait for your food, especially when you're expecting it. We also understand how important it is to have enough hibachi chefs to serve all our guests efficiently. We are committed to improving our service and your overall dining experience. We hope to have the opportunity to serve you better in the future. Best Regards, The Management Team
   

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3. R

   Roshonda

   VIP

   Philadelphia

   19 reviews

   3.0

   19 reviews

   Dined 3 days ago

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 3

   Our server and chef were good but the hibachi experience was lacking. The price was outrageous for the experience we received. Our bill was a bill for a 5 star steakhouse. If we would have had the entertainment you normally receive at hibachi I could see but nothing was extraordinary.
   

   Benihana - Cherry Hill, NJResponded 1 day ago

   Dear Roshonda! We’re truly sorry to hear about your recent experience at our location. It's disappointing to know that you had to wait for longer than expected. We strive to provide excellent service and it seems we fell short this time. We value your feedback and will address this issue with our team to ensure it doesn't happen again. We hope you'll give us another chance to make it right. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website.
   

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4. J

   John

   Philadelphia

   4 reviews

   1.0

   4 reviews

   Dined 5 days ago

   1. Overall 1
   2. Food 3
   3. Service 2
   4. Ambience 2

   5 people for Xmas lunch. 3 meals cooked at table. 2 meals cooked “in back kitchen” were not brought out until 45 minutes after the 3 meals were already finished. Were told only 1 chef “in back”. So bad they removed 1 meal from check. When leaving another customer was complaining about a similar situation. This place has gone steadily downhill over the years. Too bad.
   

   Benihana - Cherry Hill, NJResponded 3 days ago

   Hey John, We're sorry to hear about your experience at Benihana - Cherry Hill. We take your feedback seriously and are disappointed to hear that we didn't meet your expectations in terms of service and timing. We're glad to hear that you found our food to be good, but we understand that the overall experience was not up to par. We appreciate your candid feedback and will use it to improve. We hope you'll give us another chance to make it right. Best, The Management Team
   

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5. R

   Richelle

   VIP

   Philadelphia

   8 reviews

   1.0

   8 reviews

   Dined on 14 December 2024

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 1

   This location has truly gone down. I had to get up 4 times to get service. Our food took over 1.5hrs and no one said a thing to us. The soup was cold and when telling the waiter she said “I know. When our entree finally came after I threatened to leave. It was okay. We will not return. This experience turned us off to all hibachi in the future.
   

   Benihana - Cherry Hill, NJResponded on 16 December 2024

   Thanks for the review, Richelle! We're truly sorry to hear about your recent experience at our Cherry Hill location. It's clear that we didn't meet your expectations, and for that, we sincerely apologize. We strive to provide our customers with exceptional service and quality food, and it's clear we fell short this time. Your feedback is important to us and we will definitely take it into account as we continually work to improve our customer experience. We hope you'll reconsider returning and give us another chance to serve you better in the future. Best regards, Benihana - Cherry Hill Management Team
   

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6. N

   Nicola

   Philadelphia

   3 reviews

   5.0

   3 reviews

   Dined on 14 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Chef Dan was amazing! He made sure to make it a special show for my kiddos first Hibachi experience. The food was delicious and plentiful.
   

   Benihana - Cherry Hill, NJResponded on 16 December 2024

   Hello, Nicola! Thank you for your wonderful review! We're thrilled to hear that you and your kiddos had a special Hibachi experience at Benihana - Cherry Hill. It's wonderful to know that our food met your expectations. We always strive to provide delicious meals andplentiful variety for our guests. Your kind words are greatly appreciated and serve as great motivation for our team. We look forward to welcoming you and your family back soon! Best regards, The Management Team
   

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7. E

   Evan

   Pittsburgh

   1 review

   3.0

   1 review

   Dined on 14 December 2024

   1. Overall 3
   2. Food 5
   3. Service 3
   4. Ambience 3

   Sat for an hour before getting even our appetizers. Food was great but we only got onions, not all “hibachi vegetables”. Was not crazy busy but service was slow and got some orders wrong. Hoping it was a one off slow service night
   

   Benihana - Cherry Hill, NJResponded on 16 December 2024

   Hello, Evan! Thank you for taking the time to share your experience at Benihana - Cherry Hill. We're delighted to hear that you enjoyed our food and found it to be great value. However, we're sorry to hear about the delay in service you experienced. We strive to provide a timely and efficient service to all our guests, and we apologize if we fell short this time. We appreciate your feedback and will use it to improve our service. We hope to have the opportunity to serve you again soon. Best regards, The Management Team
   

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8. M

   Michael

   Philadelphia

   6 reviews

   5.0

   6 reviews

   Dined on 10 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our chef, Jun, was great. He had great jokes and even better chef skills! He's a rockstar. Cherry Hill location.
   

   Benihana - Cherry Hill, NJResponded on 12 December 2024

   Hey Michael! We're delighted to hear that you had a great experience at Benihana - Cherry Hill! It's fantastic to know that our chef, Jun, added to your positive experience with his great jokes and chef skills. We're also thrilled that you enjoyed our food. We always strive to provide the best value to our customers, so we'll take your rating into consideration. We look forward to serving you again soon!
   

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9. S

   Sandra

   Philadelphia

   5 reviews

   5.0

   5 reviews

   Dined on 7 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   I love Benihana. Food is always great just wish the portions were a liiiiittle bit bigger.
   

   Benihana - Cherry Hill, NJResponded on 15 December 2024

   Thanks for the review, Sandra! We're thrilled to hear that you love Benihana and that you consistently enjoy our food. We understand your concern about portion sizes and we appreciate your feedback. We strive to provide our guests with the best dining experience possible and we're sorry to hear that you felt our portions didn't meet your expectations. We look forward to serving you again soon!
   

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10. S

    Shana

    Philadelphia

    20 reviews

    5.0

    20 reviews

    Dined on 5 December 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 4

    In all of my years (decades) of going to this Benihana, it never occurred to me to eat in the lounge. My son and I did just that and it saved us time. The server was terrific and the courses came out quickly--perfect timing.
    

    Benihana - Cherry Hill, NJResponded on 9 December 2024

    Hey Shana! Thank you so much for your kind words and the perfect rating! We're thrilled to hear that you enjoyed your dining experience with us, especially the quick service and the succulent courses. We always aim to provide a memorable experience for our guests. Your suggestion to eat in the lounge is greatly appreciated. We look forward to serving you and your son again soon. Cheers!
    

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