Benihana - Cincinnati, OH

Review summary

1. P

   Pamela

   Cincinnati

   2 reviews

   3.0

   2 reviews

   Dined 1 day ago

   1. Overall 3
   2. Food 5
   3. Service 1
   4. Ambience 1

   We waited an hour and 30 minutes before the cook came out we watched all the other tables getting food then people who came after us was getting their cook before us complained they took one dinner off. Once we got our cook everything was good. We don’t mind spending more money for good food but should not have to wait this long prior to seeing the cook. Server was awesome was not his fault but we still paid over 200 for a meal that took 2 hours to get. The discount the manager gave was not good enough for all the time we had to wait. We had grandson with us so keeping him busy for this long was difficult. The other family had 2 kids I know they got free drinks from bar too but we don’t drink so we should have been given better discounted
   

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2. C

   Corey

   Cincinnati

   1 review

   1.0

   1 review

   Dined 5 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Had to leave without dinner. Reservation at 5:15 sat at 5:30 at 6:45 still didn’t have a chef for the table. Chef we did see was slow and sloppy spent as much time pulling up pants as cooking (gross especially when the table of 8 is 6 feet behind the chefs pants falling off) That table wasn’t pleased which made us less willing to wait any longer. Our group and another at the table all left. Way too many reservations accepted…
   

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3. S

   Shannon

   VIP

   San Francisco

   2 reviews

   5.0

   2 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 2
   4. Ambience 2

   Just okay. Busy for Christmas. No mushroom for my dinner that is included and not the proper veggies. They served lunch veggies for dinner.
   

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4. K

   Karen

   Cincinnati

   1 review

   4.0

   1 review

   Dined 6 days ago

   1. Overall 4
   2. Food 5
   3. Service 3
   4. Ambience 2

   We had a 530 reservation and we weren’t seated until 6:15. We two small children that’s hard. Service was good but it takes too long for chef to start cooking. Food was very good. Drinks are pricy and a missed opportunity for the restaurant because bar could not keep up. Waited 45 minutes for drink. Staff work hard but need more bartenders for the volume of customers. Expect to pack your patience. Fun night food was good.
   

   Benihana - Cincinnati, OHResponded 4 days ago

   Hello Karen, We appreciate your feedback and are glad you enjoyed the food at Benihana - Cincinnati, OH. We apologize for the wait time and understand the frustration caused by the long kitchen turnaround time. We are continuously working on improving our service and your feedback is invaluable in this process. We hope to have the opportunity to serve you again soon. Best regards, The Management Team
   

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5. S

   Sharmaine

   Cincinnati

   3 reviews

   3.0

   3 reviews

   Dined on 20 December 2024

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 4

   Our teppanyaki chef seemed unprepared. He ran back into the kitchen multiple times and was somewhat sloppy while cooking, with food flying past the flat-top grill. However, our server saved the day. She made sure our waters were always full and that our appetizers arrived promptly after ordering.
   

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6. M

   Michael

   Cincinnati

   5 reviews

   2.0

   5 reviews

   Dined on 18 December 2024

   1. Overall 2
   2. Food 2
   3. Service 4
   4. Ambience 2

   The soup has changed from chicken broth to beef broth and temp was barely warm. The ginger dressing on salad tasted quite different. They don't give mushrooms anymore and the price of splash and meadow is now $47.50 and fried rice is an extra $7 now. There are a lot of other places that are much better for the money. Probably won't be back. Also, we used a birthday certificate for $30 and each meal still cost $44 plus a $11 tip for each
   

   Benihana - Cincinnati, OHResponded on 22 December 2024

   Thanks for visiting us, Michael. We're sorry to hear that your experience with us didn't meet your expectations. We appreciate your feedback on the change in our soups and the difference in our salad dressing. We're always working to improve our offerings and value, and your feedback is invaluable to us. We're sorry for any inconvenience caused with the birthday certificate. We hope you'll give us another chance to impress you in the future. Best regards, Benihana - Cincinnati, OH, The Management Team
   

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7. D

   Dwight

   Cincinnati

   3 reviews

   2.0

   3 reviews

   Dined on 17 December 2024

   1. Overall 2
   2. Food 3
   3. Service 3
   4. Ambience 2

   Waited almost 30 minutes to be seated, then another 45 minutes for chef.
   

   Benihana - Cincinnati, OHResponded on 19 December 2024

   Hey Dwight, We're truly sorry to hear about your recent experience at Benihana - Cincinnati. We strive to provide excellent service and it seems we fell short during your visit. We understand how frustrating waiting for service can be and we sincerely apologize for the delay. We're taking your feedback seriously and will address this issue with our team to ensure it doesn't happen again. We hope you'll give us another chance to provide you with the dining experience you deserve. Best regards, The Management Team
   

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8. K

   Katie

   Columbus

   11 reviews

   5.0

   11 reviews

   Dined on 10 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Outstanding! Great dinner and great time! Perfect for a birthday celebration!!!
   

   Benihana - Cincinnati, OHResponded on 12 December 2024

   Hello Katie, We're overjoyed to hear that you had an outstanding dining experience at Benihana - Cincinnati! It's great to know that you enjoyed your meal and had a great time celebrating your birthday with us. We strive to make every occasion special and we're glad we could be a part of your special day. Thank you for your kind words and high ratings. We look forward to serving you again soon! Best regards, The Management Team
   

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9. A

   Anna

   Cincinnati

   1 review

   4.0

   1 review

   Dined on 7 December 2024

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 5

   Had a great dinner, the only issue was the miscommunication about my boyfriend’s shrimp allergy when we had told the waitress and the chef was not relayed the information. There was a bit of hostility from the chef when we told him right before he tried to cook my boyfriend’s food after the shrimp. Communication was just not there and we were not informed of what the precautions would be for his allergy.
   

   Benihana - Cincinnati, OHResponded on 9 December 2024

   Dear Anna! Thank you for posting a review and we’re sorry to hear that your experience was not up to standards. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website.
   

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10. J

    Joyce

    Cincinnati

    13 reviews

    4.0

    13 reviews

    Dined on 3 December 2024

    1. Overall 4
    2. Food 4
    3. Service 4
    4. Ambience 4

    Filippe was an entertaining and excellent chef. Wait service was excellent as well. Very attentive. Orders were correct and prepared to our order. All personnel were friendly. Bathrooms were 'okay'.
    

    Benihana - Cincinnati, OHResponded on 9 December 2024

    Thanks for the feedback, Joyce! We're thrilled to hear that you had an enjoyable dining experience at Benihana - Cincinnati. It's great to know that our team was attentive and provided you with the high standard of service we pride ourselves on. We also appreciate your comments about our preparation of your order and the cleanliness of our bathrooms. We strive to provide the best for our guests and your input helps us do just that. We hope to see you again soon!
    

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