Benihana - Cincinnati, OH

Review summary

1. M

   Michael

   Cincinnati

   5 reviews

   2.0

   5 reviews

   Dined 4 days ago

   1. Overall 2
   2. Food 2
   3. Service 4
   4. Ambience 2

   The soup has changed from chicken broth to beef broth and temp was barely warm. The ginger dressing on salad tasted quite different. They don't give mushrooms anymore and the price of splash and meadow is now $47.50 and fried rice is an extra $7 now. There are a lot of other places that are much better for the money. Probably won't be back. Also, we used a birthday certificate for $30 and each meal still cost $44 plus a $11 tip for each
   

   Benihana - Cincinnati, OHResponded today

   Thanks for visiting us, Michael. We're sorry to hear that your experience with us didn't meet your expectations. We appreciate your feedback on the change in our soups and the difference in our salad dressing. We're always working to improve our offerings and value, and your feedback is invaluable to us. We're sorry for any inconvenience caused with the birthday certificate. We hope you'll give us another chance to impress you in the future. Best regards, Benihana - Cincinnati, OH, The Management Team
   

   Is this helpful?

   Report
2. D

   Dwight

   Cincinnati

   3 reviews

   2.0

   3 reviews

   Dined 5 days ago

   1. Overall 2
   2. Food 3
   3. Service 3
   4. Ambience 2

   Waited almost 30 minutes to be seated, then another 45 minutes for chef.
   

   Benihana - Cincinnati, OHResponded 3 days ago

   Hey Dwight, We're truly sorry to hear about your recent experience at Benihana - Cincinnati. We strive to provide excellent service and it seems we fell short during your visit. We understand how frustrating waiting for service can be and we sincerely apologize for the delay. We're taking your feedback seriously and will address this issue with our team to ensure it doesn't happen again. We hope you'll give us another chance to provide you with the dining experience you deserve. Best regards, The Management Team
   

   Is this helpful?

   Report
3. K

   Katie

   Columbus

   10 reviews

   5.0

   10 reviews

   Dined on 10 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Outstanding! Great dinner and great time! Perfect for a birthday celebration!!!
   

   Benihana - Cincinnati, OHResponded on 12 December 2024

   Hello Katie, We're overjoyed to hear that you had an outstanding dining experience at Benihana - Cincinnati! It's great to know that you enjoyed your meal and had a great time celebrating your birthday with us. We strive to make every occasion special and we're glad we could be a part of your special day. Thank you for your kind words and high ratings. We look forward to serving you again soon! Best regards, The Management Team
   

   Is this helpful?

   Report
4. A

   Anna

   Cincinnati

   1 review

   4.0

   1 review

   Dined on 7 December 2024

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 5

   Had a great dinner, the only issue was the miscommunication about my boyfriend’s shrimp allergy when we had told the waitress and the chef was not relayed the information. There was a bit of hostility from the chef when we told him right before he tried to cook my boyfriend’s food after the shrimp. Communication was just not there and we were not informed of what the precautions would be for his allergy.
   

   Benihana - Cincinnati, OHResponded on 9 December 2024

   Dear Anna! Thank you for posting a review and we’re sorry to hear that your experience was not up to standards. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website.
   

   Is this helpful?

   Report
5. J

   Joyce

   Cincinnati

   13 reviews

   4.0

   13 reviews

   Dined on 3 December 2024

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   Filippe was an entertaining and excellent chef. Wait service was excellent as well. Very attentive. Orders were correct and prepared to our order. All personnel were friendly. Bathrooms were 'okay'.
   

   Benihana - Cincinnati, OHResponded on 9 December 2024

   Thanks for the feedback, Joyce! We're thrilled to hear that you had an enjoyable dining experience at Benihana - Cincinnati. It's great to know that our team was attentive and provided you with the high standard of service we pride ourselves on. We also appreciate your comments about our preparation of your order and the cleanliness of our bathrooms. We strive to provide the best for our guests and your input helps us do just that. We hope to see you again soon!
   

   Is this helpful?

   Report
6. L

   L’Tanya

   Cincinnati

   1 review

   3.0

   1 review

   Dined on 28 November 2024

   1. Overall 3
   2. Food 4
   3. Service 5
   4. Ambience 3

   The chef was very attentive to our special food request for one family member. Even our teenagers had a great time.
   

   Benihana - Cincinnati, OHResponded on 5 December 2024

   Hey, L'Tanya! Thanks for choosing Benihana - Cincinnati for your family gathering and for taking the time to share your experience. We're thrilled to hear that our chef was able to accommodate your special request. We're glad that our team made your evening enjoyable for all. Your feedback is appreciated and we'll continue to work on making our service even better. We hope to see you again soon!
   

   Is this helpful?

   Report
7. H

   Holly

   Cincinnati

   2 reviews

   5.0

   2 reviews

   Dined on 21 November 2024

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   Our dinner was outstanding and our cook Orlando put on a great show. We laughed a lot, it was a wonderful birthday bash. Thank You
   

   Benihana - Cincinnati, OHResponded on 23 November 2024

   Dear Holly! Thanks for the feedback! We're thrilled to hear that your birthday dinner at Benihana - Cincinnati was a memorable one. It's great to know that you enjoyed our food and the performance of our staff. We always strive to provide a top-notch dining experience and your kind words are a testament to that. We look forward to serving you again soon.
   

   Is this helpful?

   Report
8. K

   Kimberly

   Cincinnati

   10 reviews

   5.0

   10 reviews

   Dined on 21 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had the pork dumpling appetizer to share, along with my Lunch Steak Julienne, Fried Rice, Hibachi Vegetables, and Onion Soup, with hot green tea. My husband had Lunch Hibachi Shrimp, Fried Rice, Hibachi Vegetables, and salad, with Pepsi. It was our first time sitting at the bar in the lounge, we were celebrating our 32nd Anniversary. The service was wonderful, they kept our drinks full, and our food was delicious.
   

   Benihana - Cincinnati, OHResponded on 23 November 2024

   Thanks for the feedback, Kimberly! We're thrilled to hear that you and your husband enjoyed your anniversary celebration at Benihana - Cincinnati. It's great to know that our food lived up to your expectations, and that our service made your experience even better. We're especially pleased that our team could assist in making your drinks and meals last. We strive to make every dining experience memorable. We look forward to welcoming you back soon! Best regards, The Management Team
   

   Is this helpful?

   Report
9. G

   Gary

   Cincinnati

   1 review

   5.0

   1 review

   Dined on 19 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The servers were friendly and efficient. The chef entertained our table and celebrated our birthdays. He was an excellent cook — all of the food was prepared just right and it was delicious!!!! The price was on the upper side. However, the fact that Benihana awards gift certificates to the birthday person certainly helps. We will come again for our special occasions.
   

   Benihana - Cincinnati, OHResponded on 21 November 2024

   Thanks for the feedback, Gary! We're thrilled to hear that you enjoyed your experience at Benihana - Cincinnati. It's wonderful to know that our team was friendly and efficient, and that you appreciated our chef's cooking skills. We understand that our prices may be on the higher side, but we assure you that it's all part of our service. We're glad you appreciated our birthday celebrations and the gift certificates. We look forward to serving you again on your special occasions.
   

   Is this helpful?

   Report
10. j

    jchexpress

    Cincinnati

    1 review

    5.0

    1 review

    Dined on 18 November 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Great service, food, and our chef who moved here from Tupelo was amazing. Nicest chef we have ever had.
    

    Benihana - Cincinnati, OHResponded on 21 November 2024

    Dear Guest! Thank you so much for your glowing review! We're thrilled to hear that you had a great experience with our service, food, and chef. We're also glad to know that you found our team to be nice. We strive to provide our guests with a memorable dining experience and your feedback lets us know we're on the right track. We look forward to welcoming you back to Benihana - Cincinnati soon! Best, The Management Team
    

    Is this helpful?

    Report