Benihana - Cleveland, OH

Review summary

1. D

   Daryl

   Cleveland

   2 reviews

   3.0

   2 reviews

   Dined today

   1. Overall 3
   2. Food 4
   3. Service 3
   4. Ambience 2

   The sushi was very good. But as a hibachi style steakhouse, there was zero presentation, the chef presented no-show.
   

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2. H

   Hailey

   Cleveland

   1 review

   5.0

   1 review

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Awesome evening! Great food, great energy, great spot.
   

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3. C

   Crystal

   Cleveland

   2 reviews

   3.0

   2 reviews

   Dined 4 days ago

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 1

   Very expensive, small food portions and long wait times. After waiting an hour at the table for the cook, once food was served we were immediately brought boxes and the bill as if we were being rushed/kicked out. Won’t be going back! I’ll stick to Wasabi!
   

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4. B

   Brian

   Cleveland

   1 review

   5.0

   1 review

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great Hibachi experience, especially considering it was Christmas day
   

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5. J

   John

   Pittsburgh

   1 review

   5.0

   1 review

   Dined on 21 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   It was entertaining as always and food was excellent as always
   

   Benihana - Cleveland, OHResponded 6 days ago

   Hello John, Thank you for your wonderful review! We're thrilled to hear that you had an enjoyable experience at Benihana - Cleveland. It's great to know that you enjoyed our food and found our service to be entertaining as always. We look forward to serving you again soon! Best regards, Benihana - Cleveland Management Team
   

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6. C

   Chaneice

   Cleveland

   1 review

   5.0

   1 review

   Dined on 21 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The chef Stephanie was great, I appreciate her personality.
   

   Benihana - Cleveland, OHResponded 4 days ago

   Thanks for the review, Chaneice! We're thrilled to hear that you had a great experience at Benihana - Cleveland, OH. It's wonderful to know that our chef added to your positive experience with her personality and that our food and service met your expectations. We appreciate your support and look forward to serving you again soon!
   

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7. S

   Shane

   New York City

   4 reviews

   2.0

   4 reviews

   Dined on 17 December 2024

   1. Overall 2
   2. Food 3
   3. Service 2
   4. Ambience 1

   Upon coming to be seating we sat down and there were spots of grease on plates from dripping from the exhaust vents spoke to Mitchel our water and another person if we can get something to wipe it as it would be dripping on to our plates. Four of the plates at our table were dirty and needed new ones but this wasn’t the main issue. I don’t think guest want to have foreign things dripping in their food as they eat and for us to just get something to wipe it up you act like we’re asking for to much when we aren’t even asking you to clean it up even though it’s your restaurants lack of cleaning issue. Our waiter took our orders and 20 minutes later we received our drinks. When our Chef came out Chef Ron he was going over everyone’s order and Michale completely skipped putting my husbands order and messed up two other parties order too. Chef Rom had to go and fix it and took care of everyone’s order. My husband got steamed rice and Michael just for got about it and Ron had to keep telling him about it before he actually got it. Michael kept disappearing when guest wanted refills he was no where to be found Ron had to ask someone to get us refills and then Michael appears on his phone texting behind wall. Chef Ron carried this ship and if it wasn’t for him this would be a 0 . Food was good and Ron was fun and very caring and enjoyable. Please give him a raise and thank him for us! Some people should not be In this industry and Michael seems to be one of them. Won’t be back to this location again due to the second bad experience we’ve had.
   

   • 

   Benihana - Cleveland, OHResponded on 19 December 2024

   Thanks for the feedback, Shane! We're sorry to hear about your recent experience at Benihana - Cleveland. We understand the frustration caused by the issues you've mentioned, especially the missing orders and cleanliness of the restaurant. We apologize for the inconvenience caused. Your comments will be shared with our team to address and improve our service. We hope to have the opportunity to serve you again and provide a better experience.
   

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8. C

   Carol

   Cleveland

   7 reviews

   4.0

   7 reviews

   Dined on 16 December 2024

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 4

   Our chef, Stephanie, was INCREDIBLE!!! I wish we could request her for all of our future meals at Benihana.
   

   Benihana - Cleveland, OHResponded on 19 December 2024

   Hi Carol! Thank you so much for your kind words. We're thrilled to hear that you had an outstanding experience with our chef. It's always our goal to provide an unforgettable dining experience, and we're glad we hit the mark for you. We understand that your recent visit to Benihana - Cleveland didn't quite live up to the standard we strive for. We appreciate your feedback and it's something we'll certainly take into consideration as we continually work to improve our guest experience. We hope to have the opportunity to serve you again in the future and promise to strive for even greater perfection. Best regards, The Management Team
   

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9. M

   Mark

   VIP

   Cleveland

   5 reviews

   3.0

   5 reviews

   Dined on 8 December 2024

   1. Overall 3
   2. Food 4
   3. Service 1
   4. Ambience 3

   We were seated at 720pm and didn’t get our first drink delivered till 8pm. We ordered at 730 and then just sat in dismay and disbelief for 30 mins waiting for waters to be delivered. No sorry or bill reduction offered. Service at this location is clearly not what customer deserve or expect
   

   Benihana - Cleveland, OHResponded on 9 December 2024

   Hello Mark! We're truly sorry to hear about your recent experience at Benihana - Cleveland. It's clear from your feedback that we didn't meet your expectations in regard to service timing and drink delivery. We always strive to provide our guests with a smooth dining experience, and it's clear we fell short during your visit. Your feedback is invaluable to us, and we will certainly address these issues to ensure a better experience for everyone in the future. We hope you'll give us another chance to show you the service and food experience we're known for. Best Regards, The Management Team
   

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10. c

    charles

    Cleveland

    1 review

    1.0

    1 review

    Dined on 4 December 2024

    1. Overall 1
    2. Food 1
    3. Service 1
    4. Ambience 1

    Too expensive for the price. And portions are not conducive to the price. Our cook was disrespectful towards our teens because they did not tip. He called them broke people.
    

    Benihana - Cleveland, OHResponded on 5 December 2024

    Thanks for the feedback, Charles! We're truly sorry to hear about your experience at Benihana - Cleveland. We strive to provide a pleasant dining environment and high-quality food, and it seems we fell short during your visit. We appreciate your feedback regarding the portions and the service. We're always looking to improve and your input helps us do that. We hope for an opportunity to serve you better in the future.
    

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