Benihana - Columbus, OH

Review summary

1. K

   Kelly

   Columbus

   4 reviews

   2.0

   4 reviews

   Dined 1 day ago

   1. Overall 2
   2. Food 5
   3. Service 2
   4. Ambience 2

   This is year 3 going here for Christmas dinner and year one no heat in building but the past 2 years, reservations that seat your over an hour after reservation is ridiculous. We had reservation at 430 and got called at 540. My app said we were ready at 518, but that was not true.
   

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2. K

   Kelli

   Columbus

   1 review

   1.0

   1 review

   Dined 1 day ago

   1. Overall 1
   2. Food 2
   3. Service 2
   4. Ambience 1

   Here’s a thought…don’t accept more reservations than you can handle. Our reservation was for 4:00. We were finally seated at 5:20. The atmosphere was pretty much chaos. I only wish that I had known this ahead of time. I certainly would not have chosen this restaurant. Save yourself some grief and aggravation and go someplace else.
   

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3. M

   Martin

   VIP

   Columbus

   4 reviews

   4.0

   4 reviews

   Dined 1 day ago

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 4

   Had accepted too many reservations . Needed to limit reservations so ther was no 30 to 45 minute wait
   

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4. W

   William

   Columbus

   1 review

   1.0

   1 review

   Dined 1 day ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Waited for 45 minutes past our reservation time just to be told we could not order a family meal in the restaurant, which is what we had budgeted for. Told us we had to order online. Found out our $200 gift card we'd purchased for our meal couldn't be used for online orders. Then, online ordering was turned off before we could enter alternative payment. This was supposed to be our Christmas dinner.
   

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5. D

   Darrion

   Columbus

   1 review

   1.0

   1 review

   Dined 1 day ago

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 2

   We have a reservation in which they were running behind, didn’t get seated until and hour after. After being seated for almost another hour a server came over and asked if had been helped. The chef was entertaining but the other service was terrible.
   

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6. C

   Chris

   Columbus

   4 reviews

   3.0

   4 reviews

   Dined 1 day ago

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 3

   We were there on Christmas Eve so… super busy, incredibly hard working staff. Even though we had reservations, we were seated approximately 45 minutes after reservation time, and took probably 10-15 minutes before being waited on at table. Food was as expected but pricey.
   

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7. A

   Amanda

   VIP

   Columbus

   13 reviews

   3.0

   13 reviews

   Dined 2 days ago

   1. Overall 3
   2. Food 4
   3. Service 5
   4. Ambience 2

   It was Christmas Eve so super busy, naturally. They were about 20-30 minutes behind on reservations and seemed a bit understaffed- long wait for drinks, chef, etc. All of that is understandable and the chef was great and food tasty. My low rating was ambiance. 9 people were shoved at a small table likely only meant for 7 people, in a cramped corner: we were a party of 3, there was a couple, and a party of 4 very tightly squeezed with barely room for our plates. It was awkward being in such tight quarters with strangers. I also feel the value didn’t match those of competitors. Portions were much smaller and price higher. We didn’t have any leftovers which is rare for hibachi. Overall, grateful for the friendly staff working hard on Christmas Eve but we will dine at HOJ or Tanuki in the future.
   

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8. T

   Tanya

   Columbus

   1 review

   3.0

   1 review

   Dined 2 days ago

   1. Overall 3
   2. Food 4
   3. Service 3
   4. Ambience 3

   Probably not the spot to be at on Christmas Eve. Loud and very very busy! Kinda stressful. Good food and fun chefs
   

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9. H

   Hilary

   VIP

   Indiana

   1 review

   1.0

   1 review

   Dined 2 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   We were seated 40 mins. after our reservation time. It then took the waitress a half an hour to come to our table. Once our order was taken, it was another half to get drinks, another half our to get sold/soup and another half hour to get a chef. I know they were busy...but maybe next time don't over book your reservations. It was annoying and not fun and the food was not good.
   

   Benihana - Columbus, OHResponded 1 day ago

   Thanks for the review, Hilary. We're truly sorry to hear about your experience at Benihana - Columbus. We understand how frustrating it can be to wait, especially when you have a reservation. We apologize for the delay and the inconvenience it caused you. We also regret to hear that our food did not meet your expectations. We assure you that we take your feedback seriously and will use this as an opportunity to improve. We hope to have the chance to serve you again and provide a better experience. - The Management Team
   

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10. E

    Elizabeth

    Columbus

    1 review

    3.0

    1 review

    Dined 4 days ago

    1. Overall 3
    2. Food 5
    3. Service 3
    4. Ambience 3

    It was weird that the cook repeatedly told our table that he isn’t being paid by the company due to changes is how checks are issued. It was incredibly loud and the price is not worth the poor experience and ok food.
    

    Benihana - Columbus, OHResponded 2 days ago

    Dear Beth, thank you for your review. We’re so sorry that your experience did not match your expectations, but we appreciate you bringing this matter to our attention. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website.
    

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