Benihana - Columbus, OH

Benihana - Columbus, OH reviews from people who’ve dined at this restaurant. Based on recent rating.

Review summary

1. j

   jay

   Columbus1 review

   2.0

   Dined 3 days ago

   1. Overall 2
   2. Food 4
   3. Service 1
   4. Ambience 4

   We had 1:30 reservations, we didn't get seated until 2:20, no server until 2:35, no chef until 2:45. The place wasn't that busy and management did even care when I expressed my disappointment for the special birthday dinner for my daughter. I expected more from them.
   

   Benihana - Columbus, OHResponded 1 day ago

   Dear Jay, We’re truly sorry for the disappointing experience on your daughter’s special birthday dinner. Waiting over an hour past your reservation time, with slow service and no acknowledgment from management, is unacceptable. We deeply regret that we fell short on such an important occasion and understand how frustrating this must have been. Your feedback is invaluable, and we’ll address these issues with our team to ensure this doesn’t happen again. Thank you for sharing your experience, and we truly wish we had the chance to make it right.
   

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2. OT

   OpenTable Diner

   Columbus2 reviews

   2.0

   Dined 4 days ago

   1. Overall 2
   2. Food 5
   3. Service 2
   4. Ambience 2

   Sat us 45 minutes after reservation, took 3 hours to eat
   

   Benihana - Columbus, OHResponded 2 days ago

   Dear Guest, We’re truly sorry for the long wait and extended dining experience you encountered. Waiting 45 minutes past your reservation and spending three hours to finish your meal is unacceptable, and we sincerely apologize for the frustration this caused. We strive to provide timely seating and efficient service, and it’s clear we fell short during your visit. Your feedback is important, and we’ll address these issues with our team to ensure they don’t happen again. Thank you for sharing your experience, and we hope you’ll consider giving us another chance.
   

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3. B

   Bradley VIP

   Columbus23 reviews

   3.0

   Dined 4 days ago

   1. Overall 3
   2. Food 5
   3. Service 5
   4. Ambience 4

   we had a 630 reservation, we didn't get seated till after seven and we didn't have any food until about 8:15.
   

   Benihana - Columbus, OHResponded 1 day ago

   Dear Bradley, We're truly sorry to hear about your disappointing experience. Waiting over an hour past your reservation time and then a long delay for food is unacceptable. We appreciate you sharing this feedback, and we thank you for letting us know about your experience.
   

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4. OT

   OpenTable Diner

   Columbus1 review

   1.0

   Dined 4 days ago

   1. Overall 1
   2. Food 2
   3. Service 3
   4. Ambience 2

   We had a reservation set for 8:15, we didn’t get seated until 9-9:20ish. On top of that we had to wait almost an hour to get someone to cook the food and actually eat. The service was amazing nothing on their end because stuff happens, but i just think that if you don’t actually have the set time reservations that you are offering available that you should let guest know in advance. We didn’t leave the restaurant until like 11:10 that was almost THREE hours.
   

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5. OT

   OpenTable Diner

   Columbus1 review

   1.0

   Dined 4 days ago

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 5

   This was my first time here. We went for my Birthday. The service was slow. Very slow. We hadn’t had our salads by the time the chef started cooking. The waiter didn’t ask if we were there celebrating anything. I did tell him it was my Birthday myself. I asked for the green tea that came with my meal and it never arrived. Drink refills were nonexistent. The food was fine. The chef seemed tired and over it for the day. We had already paid when the waiter came and asked the rest of the table if they wanted sorbet. No Birthday celebration at all or asked to purchase anything extra for it. Very disappointed. I’m thankful it wasn’t my child’s birthday experience, but only mine. Won’t be back.
   

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6. OT

   OpenTable Diner

   Columbus1 review

   5.0

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Austin was a wonderful chef , he made the experience great
   

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7. J

   Jason

   Columbus11 reviews

   5.0

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Had Austin as our cook, he was amazing! Very personable, great at tricks and cooked food amazingly!
   

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8. J

   Jaime VIP

   Columbus3 reviews

   1.0

   Dined 6 days ago

   1. Overall 1
   2. Food 2
   3. Service 2
   4. Ambience 1

   I made a reservation at 8, wasn’t seated until 9. The chef didn’t come to the table and start cooking until 9:45. They must have been short staffed! I’ve never waited that long with a reservation.
   

   Benihana - Columbus, OHResponded 5 days ago

   Dear Jaime, We’re truly sorry for the excessive wait you experienced during your recent visit. Waiting an hour past your reservation time and nearly two hours to start your meal is unacceptable, and we sincerely apologize for the frustration this caused. Staffing challenges may have contributed to the delay, but this isn’t an excuse, and we appreciate you bringing it to our attention. We’ll review our staffing and reservation processes to prevent this from happening again. Thank you for your patience, and we hope you’ll give us another chance to provide the timely and enjoyable experience you expect from us. Best regards,
   

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9. r

   regan VIP

   New York City20 reviews

   2.0

   Dined on 9 March 2025

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 3

   We had a 45 min wait to be seated with a reservation. Food started to be cooked 1 hr and 30 mins after reservation time. Meal took 2.5 hours and many items were over cooked with char. A few of the chefs are good but it’s not consistent.
   

   Benihana - Columbus, OHResponded on 11 March 2025

   Hi Regan, We're really sorry to hear about your recent experience at Benihana - Columbus, OH. We understand that waiting can be frustrating and we apologize for the delay in seating and the meal preparation. We also regret to hear that some of the dishes were overcooked. We strive to provide our guests with a comfortable and enjoyable dining experience, and it seems we fell short this time. Your feedback is valuable to us and we will certainly use it to improve our service. We hope you'll give us another chance to serve you better in the future. Best wishes, The Management Team
   

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10. F

    Fred

    Columbus2 reviews

    4.0

    Dined on 6 March 2025

    1. Overall 4
    2. Food 5
    3. Service 4
    4. Ambience 5

    Rocky, our chef, was a hoot. Full of energy. Very interactive with a demanding group of customers. Very talented at cooking and serving exactly what each person requested. Well worth a cash tip at the end of the meal. Fun evening with my wife and three couples we had never met before, but rocky made it a fun experience with great food.
    

    Benihana - Columbus, OHResponded on 8 March 2025

    Thanks for the feedback, Fred! We're thrilled to hear that you had a fun evening with us at Benihana - Columbus, OH. It's great to know that you found our team to be energetic and interactive, and that you enjoyed our unique menu offerings and Rocky's service. We strive to make every dining experience enjoyable, and your feedback helps us understand how we can do even better. We look forward to welcoming you back soon for another great meal!
    

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