Benihana - Columbus, OH

Review summary

1. OT

   OpenTable Diner

   Columbus1 review

   1.0

   Dined today

   1. Overall 1
   2. Food 2
   3. Service 3
   4. Ambience 2

   We had a reservation set for 8:15, we didn’t get seated until 9-9:20ish. On top of that we had to wait almost an hour to get someone to cook the food and actually eat. The service was amazing nothing on their end because stuff happens, but i just think that if you don’t actually have the set time reservations that you are offering available that you should let guest know in advance. We didn’t leave the restaurant until like 11:10 that was almost THREE hours.
   

   Is this helpful?

2. OT

   OpenTable Diner

   Columbus1 review

   1.0

   Dined today

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 5

   This was my first time here. We went for my Birthday. The service was slow. Very slow. We hadn’t had our salads by the time the chef started cooking. The waiter didn’t ask if we were there celebrating anything. I did tell him it was my Birthday myself. I asked for the green tea that came with my meal and it never arrived. Drink refills were nonexistent. The food was fine. The chef seemed tired and over it for the day. We had already paid when the waiter came and asked the rest of the table if they wanted sorbet. No Birthday celebration at all or asked to purchase anything extra for it. Very disappointed. I’m thankful it wasn’t my child’s birthday experience, but only mine. Won’t be back.
   

   Is this helpful?

3. OT

   OpenTable Diner

   Columbus1 review

   5.0

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Austin was a wonderful chef , he made the experience great
   

   Is this helpful?

4. J

   Jason

   Columbus11 reviews

   5.0

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Had Austin as our cook, he was amazing! Very personable, great at tricks and cooked food amazingly!
   

   Is this helpful?

5. J

   Jaime VIP

   Columbus3 reviews

   1.0

   Dined 2 days ago

   1. Overall 1
   2. Food 2
   3. Service 2
   4. Ambience 1

   I made a reservation at 8, wasn’t seated until 9. The chef didn’t come to the table and start cooking until 9:45. They must have been short staffed! I’ve never waited that long with a reservation.
   

   Benihana - Columbus, OHResponded 1 day ago

   Dear Jaime, We’re truly sorry for the excessive wait you experienced during your recent visit. Waiting an hour past your reservation time and nearly two hours to start your meal is unacceptable, and we sincerely apologize for the frustration this caused. Staffing challenges may have contributed to the delay, but this isn’t an excuse, and we appreciate you bringing it to our attention. We’ll review our staffing and reservation processes to prevent this from happening again. Thank you for your patience, and we hope you’ll give us another chance to provide the timely and enjoyable experience you expect from us. Best regards,
   

   Is this helpful?

6. r

   regan VIP

   New York City20 reviews

   2.0

   Dined 6 days ago

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 3

   We had a 45 min wait to be seated with a reservation. Food started to be cooked 1 hr and 30 mins after reservation time. Meal took 2.5 hours and many items were over cooked with char. A few of the chefs are good but it’s not consistent.
   

   Benihana - Columbus, OHResponded 4 days ago

   Hi Regan, We're really sorry to hear about your recent experience at Benihana - Columbus, OH. We understand that waiting can be frustrating and we apologize for the delay in seating and the meal preparation. We also regret to hear that some of the dishes were overcooked. We strive to provide our guests with a comfortable and enjoyable dining experience, and it seems we fell short this time. Your feedback is valuable to us and we will certainly use it to improve our service. We hope you'll give us another chance to serve you better in the future. Best wishes, The Management Team
   

   Is this helpful?

7. F

   Fred

   Columbus2 reviews

   4.0

   Dined on 6 March 2025

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 5

   Rocky, our chef, was a hoot. Full of energy. Very interactive with a demanding group of customers. Very talented at cooking and serving exactly what each person requested. Well worth a cash tip at the end of the meal. Fun evening with my wife and three couples we had never met before, but rocky made it a fun experience with great food.
   

   Benihana - Columbus, OHResponded 7 days ago

   Thanks for the feedback, Fred! We're thrilled to hear that you had a fun evening with us at Benihana - Columbus, OH. It's great to know that you found our team to be energetic and interactive, and that you enjoyed our unique menu offerings and Rocky's service. We strive to make every dining experience enjoyable, and your feedback helps us understand how we can do even better. We look forward to welcoming you back soon for another great meal!
   

   Is this helpful?

8. ZF

   ZFeedsPeople

   Columbus8 reviews

   2.0

   Dined on 6 March 2025

   1. Overall 2
   2. Food 4
   3. Service 2
   4. Ambience 1

   Me and some friends came in at 3 pm hoping to have quick service and some lighthearted entertainment. Unfortunately it appeared only the manager was serving tables and by the time our meals finished cooking we still hadn’t gotten our rice. Our chef also openly admitted repeatedly she was only doing certain performances because she had to, and seemed very uninterested in actually entertaining.
   

   Benihana - Columbus, OHResponded 7 days ago

   Thanks for the review, ZFeedsPeople. We're sorry to hear about your recent experience at Benihana - Columbus, OH. We understand that our service timing and entertainment were not up to par and we apologize for any disappointment caused. We're always looking to improve and your feedback is invaluable to us. We hope you'll give us another chance to provide the quick service and entertaining entertainment we're known for. Best, The Management Team
   

   Is this helpful?

9. OT

   OpenTable Diner

   Jacksonville1 review

   1.0

   Dined on 1 March 2025

   1. Overall 1
   2. Food 5
   3. Service 1
   4. Ambience 1

   The food and the chef were not the problem. The issue here is communication and waitstaff. I must have told our waitress 4 times I was allergic to mushrooms. She sat a bowl of soup with mushrooms in front of me. She forgot our table numerous times, at one point even admitting it. Our dinner was over 3 hours long. Whole tables that came in after us, were seated, served , and left before we even got to our main meal. And it wasn’t just her. The table next to us had the same issue with allergies. They told their server they were allergic to shrimp- so the chef proceeds to cook this man’s meal alongside shrimp…smh. The manager was less than helpful. When we started to have issues I said something about how the server said she would get me a different bowl of soup without mushrooms and never came back . The managers response? Never once did she apologize. She told me how busy they were tonight and that to get a soup without mushrooms would take some time, and again they were busy. There are so many more things that made this a terrible experience , too many to list. She only refilled drinks 1 time (after promising over and over to do so) . She forgot who ordered what and had to come back multiple times to figure out the check. She brought items no one asked for and seemed confused as to who did. It goes on and on. I couldn’t get out of there fast enough.
   

   Benihana - Columbus, OHResponded on 3 March 2025

   Dear Guest! We sincerely apologize for the poor service you experienced. Your concerns about communication, allergy awareness, and wait times are deeply troubling, and we take them very seriously. There is no excuse for these oversights, especially when it comes to food allergies and basic service expectations. We will be addressing these issues with our team to ensure better training and attentiveness moving forward. Your experience does not reflect our standards, and we truly regret the frustration it caused. Please reach out to us directly so we can make this right. Thank you for your feedback.
   

   1 person found this helpful

10. OT

    OpenTable Diner VIP

    Columbus5 reviews

    5.0

    Dined on 1 March 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Awesome experience for my Husbands Birthday. We had Rocky as our cook and he was excellent. The manager came to our table and was extremely nice.
    

    Benihana - Columbus, OHResponded on 2 March 2025

    Dear Guest! Thanks for visiting us at Benihana - Columbus, OH! We're thrilled to hear that you and your husband had an awesome experience celebrating his birthday with us. It's great to know that you enjoyed our food and service. We appreciate your feedback and look forward to serving you again soon. Thank you for choosing us for such a special occasion!
    

    Is this helpful?