Benihana - Concord, CA

Review summary

1. A

   Alicia

   San Francisco

   1 review

   1.0

   1 review

   Dined 1 day ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 2

   I was disappointed with my experience at Benihana. The cook was too quiet and lacked the usual energy you’d expect. Despite reserving for a birthday celebration, it wasn’t acknowledged. The drinks I ordered didn’t look anything like the menu photos, and the food portions were far too small for the price. Not worth it.
   

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2. r

   rick

   San Francisco

   4 reviews

   5.0

   4 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   We had a good time. It would’ve been a great time, but they put two more people on the table than what it should’ve so I had to eat with my elbows rammed up against the other person. Sato is a great cook. I would go back and have them again anytime Food was good and fresh.
   

   Benihana - Concord, CAResponded 1 day ago

   Thanks for the feedback, Rick! We're thrilled to hear you enjoyed your time at Benihana - Concord. It's great to know that you had a great time and that you enjoyed our fresh food and great cooks. We apologize for the seating issue you faced and we appreciate your patience. We'll definitely look into this to ensure it doesn't happen again. We're glad you'd consider coming back and we look forward to serving you again. Best, The Management Team
   

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3. B

   Byoung1957

   San Francisco

   10 reviews

   3.0

   10 reviews

   Dined 2 days ago

   1. Overall 3
   2. Food 5
   3. Service 3
   4. Ambience 1

   5 pm reservation, 7 adults 3 kids. Didn't get seated until 5:20 and the table only seated 8 people. They brought 1 chair and we had the 2 year old sit on a lap. Very crowded and noisy, bumped into constantly by staff and passersby. First course (soup) didn't arrive until 6. Food was excellent as was the preparation show, but the noise and cramped space were very disappointing,as were the filthy restrooms which even the 6 year old refused to use.
   

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4. C

   Crystal

   San Francisco

   1 review

   3.0

   1 review

   Dined 2 days ago

   1. Overall 3
   2. Food 3
   3. Service 1
   4. Ambience 3

   Went for my parents 37th wedding anniversary, seemed like the staff wasn’t having the best time. Very little energy long wait for service, but a popular spot for family and friends
   

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5. L

   Laura

   San Francisco

   10 reviews

   4.0

   10 reviews

   Dined 3 days ago

   1. Overall 4
   2. Food 5
   3. Service 2
   4. Ambience 4

   Receptionist was outstanding and friendly. Loved that there was more than 1 bartender!! All great with very greeting and friendly attitude! We got to our table shortly after we were all checked in. Our  chef was amazing. He was talented, funny and prepared our delicious food in a timely manner. Our waitress on the other hand was a nightmare. She came to our table maybe 2 times on her own. Our drinks were empty and bowls and plates were stacked up in front of us for almost the whole dinner. She didn’t check on us and was almost bothered when we asked for something. I believe because our gratuity was already included in our bill she didn’t feel the need to accommodate us. She seemed un enthusiastic about working there or with any of her colleagues. 
   

   Benihana - Concord, CAResponded 1 day ago

   Thanks for visiting us, Laura! We're thrilled to hear that you enjoyed your experience with our chef and found our food delicious. We're sorry to hear about the issues you encountered with your waitress. We aim to provide a friendly and efficient service, and we regret that we fell short in this instance. Your feedback is invaluable and we will certainly address this with our team. We hope to see you again soon for a more positive experience.
   

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6. RE

   REBEKKAG

   San Francisco

   5 reviews

   5.0

   5 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our server was awesome & very sweet. The older man at the check in was a little rude when we checked in & we asked about the the chefs table gift certificate that we never received. He said “if you don’t have it, we cant give it to you. You must have went to the wrong website”.
   

   Benihana - Concord, CAResponded 2 days ago

   Hey Rebekka! We're thrilled to hear that you had an awesome experience at Benihana - Concord! It's great to know that our team was able to provide you with a pleasant and sweet service. However, we sincerely apologize for the inconvenience caused by the check-in process. We understand how frustrating it can be to misread the website and we're sorry for any misunderstanding. We appreciate your understanding and patience. We're always looking for ways to improve our guests' experiences and your feedback is invaluable. We hope to see you again soon! Best Regards, The Management Team
   

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7. I

   Imee

   Los Angeles

   2 reviews

   5.0

   2 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Had a great time celebrating my sons birthday! Thank you for the memories and the good food and drinks.
   

   Benihana - Concord, CAResponded 2 days ago

   Hey Imee, We're thrilled to hear that you had a great time celebrating your son's birthday at Benihana - Concord! It's wonderful to know that our food, drinks, and service made your experience memorable. We strive to provide the best for our guests, and your kind words are a testament to our efforts. Thank you for choosing us for your special occasion. We look forward to serving you again soon! Best Regards, The Management Team
   

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8. C

   Charles

   San Francisco

   5 reviews

   5.0

   5 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Food cooked in front of you on the grill is always hot and very tasty !!
   

   Benihana - Concord, CAResponded 2 days ago

   Hi Charles, Thank you so much for your fantastic review! We're thrilled to hear that you enjoyed your dining experience with us at Benihana - Concord. It's great to know that our hot food cooked to perfection left a lasting impression. We strive to provide our guests with the best food and service, and your feedback is a testament to our efforts. We look forward to welcoming you back soon for another tasty meal! Best wishes, The Management Team
   

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9. V

   Victor

   San Francisco

   7 reviews

   5.0

   7 reviews

   Dined 7 days ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   I hadn’t been to Benihana in literally 20 years, so I was pleasantly surprised that despite being such an “Americanized” version of Japanese food, it was well-prepared and the quality good. Cutting edge, nope, but delicious. The lunch specials were a bargain: less than $25 for soup, tea, fried rice, sautéed vegetables and an entree - my spicy grilled chicken was tasty indeed, and my companions steaks were grilled to perfection. And it was fun, the chefs truly put on a show - “Jazz” was our chef, and he was not only funny and affable, he did a phenomenal magic trick, that despite our proximity to him, no one could figure out just how he did it - amazing. Fun ambiance, good food, and all at a reasonable price is Benihana.
   

   Benihana - Concord, CAResponded 5 days ago

   Hello, Victor! Thank you for your wonderful review! We're thrilled to hear that you enjoyed your experience at Benihana - Concord. It's great to know that our lunch specials, quality of food, and our chef's performance were up to your expectations. We strive to provide a fun and unique dining experience, and it's wonderful to hear that we succeeded. We're glad you appreciated our ambiance and found it to be a good value. We look forward to welcoming you back soon! Best, Benihana - Concord Management Team
   

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10. R

    Russ

    San Francisco

    1 review

    2.0

    1 review

    Dined 7 days ago

    1. Overall 2
    2. Food 4
    3. Service 1
    4. Ambience 5

    The server had too many tables. He was not very attentive to our table at all. Had to wait forever for a refill. Had to send my wife’s steak back because it was way too salty. Another diner at our table noticed that the cook was using way too much salt. Celebrating our 44th anniversary, not a very memorable meal.
    

    Benihana - Concord, CAResponded 6 days ago

    Hi, Russ! Thank you for taking the time to share your experience at Benihana - Concord. We're sorry to hear that your visit didn't go as planned, especially on such a special occasion like your 44th anniversary. We apologize for the wait you experienced and the issue with your wife's steak. We're glad to know that you appreciated the food and we'll definitely work on improving our service. We hope you'll give us another chance to make it right. Best, The Management Team
    

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