Benihana - Concord, CA

Review summary

1. A

   Angela

   San Francisco

   1 review

   5.0

   1 review

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Always a great time there. Will return over and over again.
   

   Benihana - Concord, CAResponded today

   Thanks for the feedback, Angela! We're thrilled to hear that you had a great time at Benihana - Concord and that you'll be returning over and over again. It's customers like you that make our job wonderful. We look forward to serving you again soon!
   

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2. F

   Francisca

   San Francisco

   1 review

   5.0

   1 review

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Amazing Experience! Had an incredible time at Benihana Concord. The staff was kind, the server was attentive, and the cook was both entertaining and skilled. Excellent food and service—I’ll definitely be back!
   

   Benihana - Concord, CAResponded today

   Dear Francisca! Thanks for visiting us at Benihana - Concord! We're thrilled to hear that you had an amazing experience and enjoyed our food and service. We always aim to provide our guests with exceptional experiences and your feedback reaffirms the hard work we put in every day. We're looking forward to your next visit.
   

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3. j

   jo

   Central Coast

   1 review

   3.0

   1 review

   Dined 6 days ago

   1. Overall 3
   2. Food 5
   3. Service 2
   4. Ambience 3

   We had a reservation for 7:30 but weren’t seated until 8:30pm. As a customer, if we’re 15 minutes late we can lose our spot, but despite checking in multiple times we waited an hour to be seated. We had a bunch of 16 yr old girls celebrating a birthday and they had a soccer game the next morning. Put a little bit of a downer on what should have been a really fun night. That said, food was great, environment is great. Ended up having a fun experience once seated!
   

   Benihana - Concord, CAResponded today

   Dear Jo! Thanks for the feedback. We're glad to hear that you enjoyed the food and our environment at Benihana - Concord. We understand your frustration regarding the delay in seating and the inconvenience it may have caused. We appreciate your understanding and patience, and we're sorry for any disappointment caused. We're committed to improving our service and we'll ensure to better your next visit. We hope to serve you again soon.
   

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4. B

   Brent

   Los Angeles

   1 review

   1.0

   1 review

   Dined 6 days ago

   1. Overall 1
   2. Food 5
   3. Service 1
   4. Ambience 5

   Had 6:15 reservation. Didn’t get seated until 7:15. Many people were in the same situation of waiting for their reservation.
   

   Benihana - Concord, CAResponded 4 days ago

   Dear Brent! Thanks for visiting us at Benihana - Concord. We're sorry to hear about the delay in seating you despite having a reservation. We understand how frustrating that can be and we apologize for any inconvenience caused. We're glad to know that you enjoyed the food and found it to be of good value. We appreciate your feedback and hope to have the opportunity to serve you again soon.
   

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5. M

   Melissa

   San Francisco

   2 reviews

   3.0

   2 reviews

   Dined 7 days ago

   1. Overall 3
   2. Food 4
   3. Service 3
   4. Ambience 3

   Benihana is so much fun and we wanted to treat the kids to a show. We thought we were ordering from the kids menu for lunch but our waitress put in the regular order. We didn’t catch it until we had to pay the bill. That was a little frustrating! I should have caught on when the chef was cooking the same amount of food for all of us. The food was good and the show as always was great. Our waitress was attentive, but I can’t help but feel like we got played!
   

   Benihana - Concord, CAResponded 5 days ago

   Hey Melissa! We're really glad to hear that you and your kids enjoyed your visit to Benihana - Concord! It's great to know that you had a fun, family-friendly experience. We apologize for the mix-up with the children's menu, we'll definitely work on improving our service training. We're thrilled that you enjoyed the food and the show, and we hope your next visit goes even better. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website. Thanks for your feedback, it helps us improve. Best, Benihana - Concord The Management Team
   

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6. JC

   JuliaChildFan

   San Francisco

   8 reviews

   vip
   4.0

   8 reviews

   Dined on 22 November 2024

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   Benihana’s can be hit or miss depending on the chef you get. We normally get the same thing. In general, it’s a fun place for date night and allows to mingle with some strangers. The cocktails are sugary, but there is also spirits, sake and beer.
   

   Benihana - Concord, CAResponded 5 days ago

   Thanks for visiting us, Julia! We're thrilled to hear that you enjoy our casual atmosphere and the mix of strangers and friends. It's great to know that our cocktails and food meet your expectations. We always strive to provide a fun and memorable experience for our guests. Your feedback about our food and cocktails is greatly appreciated. We look forward to serving you again at Benihana - Concord.
   

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7. S

   Strawbeezee

   San Francisco

   6 reviews

   4.0

   6 reviews

   Dined on 20 November 2024

   1. Overall 4
   2. Food 4
   3. Service 3
   4. Ambience 3

   Waiting Area Wait time was Great... Our waiter was slow with her delivery, but ii also see she may have been overwhelmed by the many requests from the other pardon so ii give this visit a C+ MY family eat at Uncle Bennie as we call it (Benihanas) every month so based on my greatest experience yesterday's dinner experience was a C grade
   

   Benihana - Concord, CAResponded on 21 November 2024

   Dear Guest! Thank you for taking the time to share your experience at Benihana - Concord. We're glad to hear that you enjoyed the wait time in the waiting area. We're sorry to hear that you found our service to be slow. We always aim to provide prompt and efficient service to all our guests, and we'll definitely take your feedback into account. We're also sorry to hear that you found our food to be just okay. We're always striving to provide the best experience for our guests, and your feedback helps us improve. We hope to have the opportunity to serve you again and provide a better experience. Best regards, Benihana - Concord Management Team
   

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8. S

   Sandra

   San Francisco

   4 reviews

   vip
   3.0

   4 reviews

   Dined on 18 November 2024

   1. Overall 3
   2. Food 5
   3. Service 3
   4. Ambience 3

   Love the food and the experience but it’s a little expensive and the service is slow.
   

   Benihana - Concord, CAResponded on 19 November 2024

   Dear Sandra! Thanks for the review. We're glad to hear that you enjoyed our food and experience at Benihana - Concord. We understand that you found our prices a bit high and the service a bit slow. We appreciate your feedback and will use it to improve our services. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website. We hope to serve you again soon.
   

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9. n

   nicole

   San Francisco

   2 reviews

   1.0

   2 reviews

   Dined on 17 November 2024

   1. Overall 1
   2. Food 5
   3. Service 2
   4. Ambience 1

   I was called to make sure I be on time for my reservation they will only give me a 10min grace period so l inform my party of 8 we was there at 645 reservations time was 7 we waited 145 to be seated very!!!!!!!!! Very disappointed in Benihana for over booking and having me wait that long. This manger was not interested in hearing nobody complain 😡 by the time my food came l was no longer hungry and had a bad headache from all the commotion. It was my birthday dinner with my girlfriend and I’m very upset.
   

   Benihana - Concord, CAResponded on 18 November 2024

   Thanks for the feedback, Nikki! We're truly sorry to hear about your experience at Benihana - Concord. It's definitely not the standard we aim for. We understand your frustration regarding the waiting time and the lack of interest from our team. We assure you that this is not the norm and we're sorry for any inconvenience caused. We appreciate your patience and understanding in this matter. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website. We hope to have another chance to serve you better in the future.
   

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10. AH

    AlisonH

    Seattle

    3 reviews

    2.0

    3 reviews

    Dined on 17 November 2024

    1. Overall 2
    2. Food 4
    3. Service 3
    4. Ambience 3

    Our reservation was at 6:30 PM and we didn’t get seated until 7:30 PM by which time our young child was very sleepy. My husband‘s drink had so much ice in it, it was gone in two sips. Not a great value.
    

    Benihana - Concord, CAResponded on 18 November 2024

    Thanks for the feedback, Alison! We're truly sorry to hear about your experience. It's always our goal to provide a comfortable and enjoyable dining environment for all our guests, and it seems we missed the mark during your visit. We take your comments about the service and drinks very seriously, and we'll certainly look into these matters. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website. We appreciate your patience and understanding, and we hope to have the opportunity to serve you again and provide a better experience. Best regards, Benihana - Concord The Management Team
    

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