Benihana - Concord, CA

Review summary

1. s

   shannon VIP

   San Francisco16 reviews

   5.0

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had the BEST EXPERIENCE YET!!! We go to Benihana in every city, state we travel to for decades! Every year a group of friends would get 2 tables loaded because all our birthdays fall around the same time! But we lost our Sacramento location so now it’s just me and my husband. We definitely got seated with best group of strangers yet!!! Super fun group!!!! The servers and chef were impeccable!!!! FUN!!!!
   

   Is this helpful?

2. J

   Jennafer Anne VIP

   San Francisco7 reviews

   3.0

   Dined 1 day ago

   1. Overall 3
   2. Food 2
   3. Service 1
   4. Ambience 5

   My experiences at this location have been exhausting. Last night, we were celebrating a birthday and arrived a bit early, yet we were still seated exceptionally late. When we finally sat down, 5 to 10 minutes after the rest of table had been seated, but we were the first to be asked for our order. Since we had just arrived, we requested a little extra time, particularly to review the drink options. This appeared to upset the server. Our server, whose name I won’t mention, came back and took our order, but our chef arrived before our drinks (which weren’t from the bar), soup, or salads. When the soup and salad were finally served together, our server disappeared, and we never saw him again. One of our guests had a food allergy, and her meal was prepared separately, which we appreciated. However, despite asking multiple times if the ingredients were okay, the chef still combined items she couldn’t have and failed to acknowledge the mistake. Additionally, I had requested a topping, not an extra protein, but was given something I didn’t order and was forced to keep it. I was completely caught off guard, and our server was still nowhere to be found. Other servers in the area eventually stepped in to help, but unfortunately, this experience reinforced my hesitation about returning.
   

   Is this helpful?

3. C

   Crys VIP

   San Francisco15 reviews

   5.0

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   good food and amazing drinks and great service! customer service friendly
   

   Benihana - Concord, CAResponded 1 day ago

   Dear Crys, Thank you for the fantastic review! We’re thrilled to hear you enjoyed our food, drinks, and friendly customer service. Providing a great dining experience is our top priority, and it’s wonderful to know our team hit the mark during your visit. We truly appreciate your feedback and look forward to welcoming you back for another amazing meal and drinks soon! Best regards,
   

   Is this helpful?

4. R

   R VIP

   San Francisco49 reviews

   4.0

   Dined 4 days ago

   1. Overall 4
   2. Food 3
   3. Service 5
   4. Ambience 5

   Great lunch specials. Service was friendly. Manager Roger was very attentive.
   

   Benihana - Concord, CAResponded 2 days ago

   Hi R, Thank you for choosing to dine at Benihana - Concord, CA. We're thrilled to hear that you enjoyed our lunch specials and found our service friendly. It's also great to know that our manager's attentiveness added to your dining experience. We appreciate your feedback and we look forward to serving you again soon. Best regards, The Management Team
   

   Is this helpful?

5. K

   Kevin

   San Francisco1 review

   5.0

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The manager (Buddy) was so kind, considerate, concerned, and helpful. Yovani, our chef, did an outstanding job. His presentation was great, and he cooked the food to our satisfaction. This was a good dining experience for my mate and me.
   

   Benihana - Concord, CAResponded 4 days ago

   Hello Kevin, Thank you for taking the time to leave us such a wonderful review. We're thrilled to hear that you and your friend had a great dining experience at Benihana - Concord, CA. It's great to know that our team was able to provide you with exceptional service. We always strive to deliver a memorable experience for our guests and your feedback is a testament to our efforts. We look forward to welcoming you back soon for another delightful meal! Best wishes, The Management Team
   

   Is this helpful?

6. S

   Susan VIP

   San Francisco2 reviews

   3.0

   Dined 6 days ago

   1. Overall 3
   2. Food 4
   3. Service 4
   4. Ambience 1

   As always, we waited over 30 minutes to be seated even though we had a reservation. This just seems to be way Benihana operates.
   

   Benihana - Concord, CAResponded 5 days ago

   Hello Susan, We're sorry to hear about your recent experience at Benihana - Concord, CA. We understand that waiting for a table can be frustrating, especially when you have a reservation. We apologize for the delay and appreciate your patience. We're glad to hear that you enjoyed our food and service. We continually strive to improve our service and your feedback is invaluable. We hope to have the opportunity to serve you again in the future. Best regards, The Management Team
   

   Is this helpful?

7. N

   Nancy

   San Francisco1 review

   4.0

   Dined on 7 March 2025

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 3

   Had a great birthday at Benihana's in Pleasant Hill. The $30 coupon doesn't go as far as it used to go, but the food was great and the other birthday group on our table made it a great experience.
   

   Benihana - Concord, CAResponded 7 days ago

   Thanks for the review, Nancy! We're thrilled to hear that you had a great birthday celebration at Benihana - Concord, CA. We appreciate your feedback on our food and coupon policy, and we're glad that you enjoyed your experience with our team and other guests. We hope to see you again soon for another great dining experience!
   

   Is this helpful?

8. L

   Lynne

   San Francisco67 reviews

   3.0

   Dined on 5 March 2025

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 4

   Our chef was entertaining and polite. But appeared to be in the early training stage. The timing was off resulting in incomplete/partial meals, and guests waiting for main course while others had finished…
   

   Benihana - Concord, CAResponded on 6 March 2025

   Hello Lynne, Thank you for taking the time to share your experience at Benihana - Concord, CA. We're glad to hear that you found our chef polite and entertaining. However, we're sorry to hear that your dining experience was less than perfect. We understand that timing and incomplete/partial meals can be frustrating, and we appreciate your patience. Your feedback is valuable to us and will help us improve our service. We hope to have the opportunity to serve you again and provide a more enjoyable dining experience. Best regards, The Management Team
   

   Is this helpful?

9. OT

   OpenTable Diner

   San Francisco1 review

   3.0

   Dined on 2 March 2025

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 2

   It was overly crowded people everywhere rsvp were pushed back people standing everywhere no toom in the bar the cook was good but it’s always extremely crowded and unorganized here
   

   Benihana - Concord, CAResponded on 7 March 2025

   Dear Guest! Thanks for the feedback. We're sorry to hear that your experience at Benihana - Concord, CA was less than perfect. We understand how important it is to have a comfortable dining environment and efficient service. We're continually striving to improve our guests' experiences and your feedback is valuable to us. We hope you'll give us another chance to serve you better in the future.
   

   Is this helpful?

10. OT

    OpenTable Diner

    San Francisco3 reviews

    3.0

    Dined on 2 March 2025

    1. Overall 3
    2. Food 5
    3. Service 3
    4. Ambience 5

    Food is always amazing that’s why me and my family choose to celebrate special occasions here. The thing that was upsetting is I made a reservation for 7pm and was not seated until 810. I believe the restaurant needs to get a handle on this because what is the point on having reservations if we won’t be seated an hour later?
    

    Benihana - Concord, CAResponded on 4 March 2025

    Dear Guest! We're really sorry to hear about your experience with the reservation delay. We understand how frustrating that can be and we apologize for the inconvenience. We always aim to provide timely service, and we're sorry we fell short this time. Your feedback is valuable and will help us improve. We hope you and your family will give us another chance to make your next celebration special. Best, The Management Team at Benihana - Concord, CA
    

    Is this helpful?