Benihana - Coral Gables, FL

Review summary

1. OT

   OpenTable Diner

   Miami2 reviews

   1.0

   Dined 2 days ago

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 3

   I’ve eaten here dozens of times. Normally it’s adequate service typically slow but nothing terrible. But this last time they were slammed and the service was about as horrendous as it could be. I had a 7 pm reservation and I didn’t leave the restaurant until 10:45 pm, which is totally unacceptable for habachi service for a child’s birthday. Took forever to get service and food. Drinks were rarely if ever refilled. And the chef messed up our orders (most egregious was he accidentally gave away my kid’s portion of shrimp to another guest and then tried to claim he didn’t and they had to bring more food to solve it. If I wasn’t someone who has eaten here literally dozens of times I wouldn’t have been able to get that sorted out). That was just the tip of the iceberg, and while I generally enjoy the food and ambience I post this so management knows so they can fix because I sincerely doubt I’m ever going to go back to this location again.
   

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2. R

   Richard

   Fort Lauderdale12 reviews

   4.0

   Dined 4 days ago

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   Still dishing out the silly but endearing routines. The filet mignon was tender and tasty.
   

   Benihana - Coral Gables, FLResponded 2 days ago

   Thanks for the feedback, Richard! We're thrilled to hear you enjoyed the tender and tasty filet mignon at Benihana - Coral Gables, FL. Our team always aims to provide memorable dining experiences, so we're glad we hit the mark for you. We appreciate your kind words and look forward to serving you again soon.
   

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3. OT

   OpenTable Diner

   Orlando4 reviews

   5.0

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Really enjoyed the service and food. Thank you so much for having us celebrate my daughter’s birthday with family.
   

   Benihana - Coral Gables, FLResponded 4 days ago

   Dear Guest! Thank you for your awesome review. We’re thrilled to hear you enjoyed the service and food during your daughter’s birthday celebration. It’s our pleasure to help create memorable moments for families. We hope to see you again soon!
   

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4. C

   Courtney

   Fort Lauderdale3 reviews

   1.0

   Dined 7 days ago

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 2

   The service was horrible I have a video of the cook trying to do the tricks but dropped the utensils .. Had a bug in my cousins drink
   

   Benihana - Coral Gables, FLResponded 5 days ago

   Dear Courtney, I'm truly sorry to hear about your experience. It’s completely understandable how frustrating and disappointing it must have been to encounter both dropped utensils during the chef’s performance and a bug in your cousin’s drink. This is definitely not the experience anyone should have, especially when dining out. Thank you for sharing your feedback.
   

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5. K

   Katherine

   Miami1 review

   5.0

   Dined on 15 March 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Judi, GM, was very welcoming as always. Chef Julio is amazing. Thank you for another great family time!
   

   Benihana - Coral Gables, FLResponded 5 days ago

   Dear Katherine, Thank you so much for your wonderful feedback and for being such a loyal guest for over 20 years! We’re thrilled to hear that Judi continues to make you feel welcome and that Chef Julio’s culinary skills keep you coming back. Your kind words truly mean the world to our entire team. We’re also glad to know that your server provided attentive service and took great care with your food allergies—your safety and dining experience are very important to us. It’s an honor to be part of your family’s dining traditions, and we look forward to serving you for many more years to come! Please don’t hesitate to let us know how we can make your next visit even more special. Warm regards,
   

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6. A

   Amir

   Fort Lauderdale1 review

   1.0

   Dined on 9 March 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Just 1 stars all around. I never even got to experience eating the food. Me and my girlfriend had a reservation for 6 PM. We walked in on time & were standing in the front for almost 30 minutes before being greeted. When we finally got seated, it took longer than 15 minutes to get greeted, so we went back to the entrance to try to get a booth by the bar. Guess what. We had to wait another 20 minutes before someone other than the host sat us. Then it gets better, we had to wait another 20 minutes before someone came to our table. Literally, by the time she came to introduce herself, my girlfriend was already upset and wanted to leave. We had a whole day planned and dinner couldn’t even go right. I’ve been to a couple of Benihana’s & this is by far the worst one EVER! There’s no excuse the service is so bad & without an apology. Don’t waste your time here please
   

   Benihana - Coral Gables, FLResponded on 11 March 2025

   Hi Amir, We're truly sorry to hear about your disappointing experience at our Coral Gables branch. We strive to provide a seamless dining experience for all our guests, and it's clear we fell short during your visit. We understand how important time is, especially when you have a reservation, and we're sorry for the delay you experienced. We also apologize for the lack of attention you received from our staff. Your feedback is crucial to us as it helps us improve. We assure you that your comments have been heard and will be addressed with our team. We hope you'll give us another chance to provide the exceptional experience we're known for. Best Regards, The Management Team
   

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7. G

   Giselle VIP

   Miami5 reviews

   5.0

   Dined on 9 March 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   It was a great experience. We got to meet the general manager that was on top of everything. It was a great experience
   

   Benihana - Coral Gables, FLResponded on 10 March 2025

   Hello Giselle, We're thrilled to hear that you had a great experience at Benihana - Coral Gables, FL! It's wonderful to know that our team made a positive impression on you. We always strive to provide excellent service and delicious food, and it's great to hear that we hit the mark for you. We appreciate your kind words and look forward to welcoming you back soon. Best Regards, The Management Team
   

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8. P

   Pamela

   Los Angeles1 review

   5.0

   Dined on 8 March 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great place to take my 10-year old niece. We had a great chef named Rick. Loved it.
   

   Benihana - Coral Gables, FLResponded on 11 March 2025

   Thanks for the feedback, Pamela! We're thrilled to hear that you and your niece had a wonderful time at Benihana - Coral Gables, FL. It's great to know that our chef, Rick, made your visit enjoyable. We strive to provide a memorable dining experience for all our guests, and your kind words are a testament to our efforts. We look forward to welcoming you and your niece back soon!
   

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9. A

   Aneese VIP

   Miami96 reviews

   5.0

   Dined on 1 March 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   As soon as we walked in Judi Chambers was very nice and extremely welcoming! I am in a walking boot and she went and got me a chair to sit on while we waited for our table. Our Chef Julio was absolutely amazing and our waitress (I forgot her name) was really nice and helpful. Dinner was great!!!
   

   Benihana - Coral Gables, FLResponded on 5 March 2025

   Dear Aneese, Thank you so much for your kind words! We're delighted to hear that Judi made you feel welcome and went the extra mile to ensure your comfort. Chef Julio will be thrilled to know you enjoyed his cooking, and we'll be sure to share your compliments with your waitress as well. We truly appreciate you taking the time to share your experience, and we look forward to welcoming you back for another great meal soon!
   

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10. M

    Mirna VIP

    Miami59 reviews

    5.0

    Dined on 26 February 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Last night dinner was increible. The server was very attentive and courtous. The cooker was amazing. I had a bad expirience at Beninhana last year and didnt want to go back BUT my friend wanted to go and believe me was worth it. BUT the prices had gone up. I used to order the Ocean Delights for $38 and now is $52.00.
    

    Benihana - Coral Gables, FLResponded on 28 February 2025

    Hi Mirna, Thank you for taking the time to share your experience at Benihana - Coral Gables, FL. We're thrilled to hear that you and your friend enjoyed your last night dinner. It's wonderful to know that our team was attentive and courteous. We're also glad that you had a great time with our Ocean Delights. We understand your concerns about the prices. We strive to provide the best quality food and service to our customers, and your feedback helps us do just that. We hope to see you again soon for another great dining experience. Best regards, Benihana - Coral Gables, FL Management Team
    

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