Benihana - Coral Springs, FL

Review summary

1. K

   Keisha

   Fort Lauderdale

   3 reviews

   4.0

   3 reviews

   Dined 5 days ago

   1. Overall 4
   2. Food 3
   3. Service 5
   4. Ambience 4

   The food wasn’t so flavorful for hibachi as I expected, but the service overall was excellent. Our waitress Sophie was very attentive and friendly. I will be sure to come back to this location and possibly use a different hibachi chef.
   

   Benihana - Coral Springs, FLResponded 3 days ago

   Hello Keisha, Thank you for taking the time to review your experience at Benihana - Coral Springs, FL. We're delighted to hear that you found our service excellent and our staff friendly. We're sorry to hear that our hibachi didn't meet your expectations in terms of flavor. We appreciate your feedback and will certainly look into this. We're always striving to improve and your feedback is invaluable to us. We look forward to welcoming you back soon. Best regards, The Management Team
   

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2. K

   Kristen

   Fort Lauderdale

   9 reviews

   3.0

   9 reviews

   Dined 5 days ago

   1. Overall 3
   2. Food 4
   3. Service 3
   4. Ambience 2

   I have been to Benihana tons. The waiter seemed very rushed. We got through out soups and salads before even getting out drinks from the bar. We ordered an appetizer that never came when asked waiter said he forgot. The chef came and although the food was good. It was definetly small portions we were a table of 8 he cooked the wrong meat. Only make 6 slices of zucchini for 8 people. I usually have an entire container of food to take home which makes it worth it. There was no show no egg roll, no volcano of onion, no chopping of the veggies and seeing if we can catch it. It was my bday and I left extremely disappointed don't know that I will be back.
   

   Benihana - Coral Springs, FLResponded 3 days ago

   Hey Kristen, We're truly sorry that your recent visit to Benihana - Coral Springs, FL didn't meet your expectations. We strive to provide our guests with a memorable dining experience and it's clear we fell short in your case. We sincerely apologize for the mix-up with the meat, the missed appetizer, and the service. We also regret that the portions did not meet your expectations. Your feedback is invaluable to us and we'll certainly use it to improve. We hope you'll reconsider and give us another chance to serve you better. Best regards, The Management Team
   

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3. L

   Lin

   Unspecified

   1 review

   4.0

   1 review

   Dined 6 days ago

   1. Overall 4
   2. Food 3
   3. Service 4
   4. Ambience 2

   It was a great experience. The servers are lovely, the chef’s are amazing and interactive, and the location is perfect inside and out. Great place to visit during the week!
   

   Benihana - Coral Springs, FLResponded 2 days ago

   Thanks for the review, Lin! We're thrilled to hear that you had a great experience at Benihana - Coral Springs, FL. It's wonderful to know that our servers, chef's, and location added to your enjoyable visit. We appreciate your feedback on our food and will strive to improve. We're always here to serve you and provide the best dining experience possible. We look forward to your next visit!
   

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4. E

   Elissa

   West Palm Beach

   1 review

   2.0

   1 review

   Dined on 15 February 2025

   1. Overall 2
   2. Food 3
   3. Service 2
   4. Ambience 3

   My reservation was for 8:30p, we didn’t get seated until 9p. During our wait to be seated, another customer brought a “service dog” that was not following commands and peed on the hostess counter (not on the floor, ON THE COUNTER TOP). when we were seated it took another 30 minutes for our order to be taken. I made the unfortunate choice of choosing seafood - and was forced to watch our whole table be served their entire entrees before mine was started. As my food was being put on my plate (11p) the waitress was already charging everybody’s cards - since everyone else had finished their meals. While i do recognize that it was valentine’s day- it was unfortunate that i couldn’t eat during the hibachi experience. The food was good, but i had to eat it at home. Also - i never got my rice. The staff was pleasant, but they may need either hire more staff or book less reservations in a night.
   

   Benihana - Coral Springs, FLResponded 7 days ago

   Thanks for the feedback, Elissa. We're sorry to hear about your experience at Benihana - Coral Springs, FL. We strive to provide a welcoming environment and timely service, and we apologize for falling short during your visit. We're glad you enjoyed the food and the hibachi experience, but understand that it's important for our guests to have a relaxing dining experience. We appreciate your suggestion about staffing and will take it into consideration. We hope to have the opportunity to serve you again and provide a better experience.
   

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5. D

   David

   VIP

   Fort Lauderdale

   10 reviews

   1.0

   10 reviews

   Dined on 15 February 2025

   1. Overall 1
   2. Food 1
   3. Service 4
   4. Ambience 1

   I had high hopes for a special Valentine’s Day dinner at Benihana, but unfortunately, the experience fell far short of expectations. I ordered the Chateaubriand, expecting a perfectly cooked, tender cut of steak. However, despite requesting medium, what I received was well-done, tough, and completely lacking in flavor. The texture was unpleasantly chewy, making it a struggle to enjoy. The shrimp appetizer was another letdown. It was not cleaned properly, as I could still see the brown vein, which was very unappetizing. It’s disappointing that a restaurant of this caliber would overlook such a basic preparation step. Additionally, I ordered white rice, which was supposed to be brought out separately from the hibachi table. Instead, it didn’t arrive until it was time to pay, long after it would have been useful with my meal. From the overcooked steak to the poorly cleaned shrimp and the untimely arrival of my side dish, the overall experience was extremely disappointing. For the price and reputation of Benihana, I expected much better. Valentine’s Day is meant to be a special occasion, but unfortunately, this meal did not live up to the occasion. I won’t be rushing back anytime soon.
   

   Benihana - Coral Springs, FLResponded 7 days ago

   Hi David, We're sorry to hear about your disappointing experience at Benihana - Coral Springs, FL. We aim to deliver a memorable dining experience and it seems we fell short during your visit. We understand that our steak and shrimp appetizers didn't meet your expectations and we apologize for the delay in delivering your side dish. We also regret that the rice preparation was not as you expected. We appreciate your feedback and we'll use it to improve our service. We hope you'll give us another chance to make it right.
   

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6. P

   Paul

   Fort Lauderdale

   11 reviews

   5.0

   11 reviews

   Dined on 14 February 2025

   1. Overall 5
   2. Food 5
   3. Service 3
   4. Ambience 4

   We went there for Valentine’s Day on 2/13/25 and basically it was a good experience, but the server did not change my wife’s drink and we had to ask
   

   Benihana - Coral Springs, FLResponded on 15 February 2025

   Thanks for visiting us, Paul! We're thrilled to hear that you had a good experience on Valentine's Day at Benihana - Coral Springs, FL. We strive to provide excellent service to all our guests and we apologize for the incident with your wife's drink. We appreciate your feedback and will certainly look into this matter. We hope to serve you again soon!
   

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7. J

   Julie

   VIP

   Jacksonville

   21 reviews

   5.0

   21 reviews

   Dined on 13 February 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The people we sat with were amazing. We all had a great time. Anthony, our server, was on point and professional. Chen, our chef, was funny and amazing.
   

   Benihana - Coral Springs, FLResponded on 15 February 2025

   Hello Julie, We're overjoyed to hear that you and your party had a fantastic time at Benihana - Coral Springs, FL! It's wonderful to know that our team made your experience even more enjoyable. We're thrilled that you found our service professional and the food hilarious. Your kind words mean a lot to us. We look forward to serving you again soon. Best, The Management Team
   

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8. d

   darnell

   Fort Lauderdale

   2 reviews

   5.0

   2 reviews

   Dined on 12 February 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Always a great experience and very good service. The food was great
   

   Benihana - Coral Springs, FLResponded on 14 February 2025

   Thanks for the feedback, Darnell! We're thrilled to hear that you had a great experience at Benihana - Coral Springs, FL. It's wonderful to know that our service and food met your expectations. Your kind words are greatly appreciated and serve as encouragement to our team. We look forward to serving you again soon!
   

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9. J

   Jay

   VIP

   New York City

   4 reviews

   1.0

   4 reviews

   Dined on 8 February 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Had an early dinner reservation for the bar area, walked in and was told by the hostess we could sit anywhere, and then proceeded to sit, and sit, and sit without anyone coming over to provide us with menus, water, silverware, etc. Waited almost 10 minutes, then I got up to ask the hostess if anyone was waiting on us. Within a minute or two, someone came over but by that time we had zero confidence Benihana's ability to provide us with an acceptable dining experience, and just left
   

   Benihana - Coral Springs, FLResponded on 10 February 2025

   Hi Jay, We're truly sorry for the disappointing experience you had during your visit to Benihana - Coral Springs, FL. We understand that waiting without any service can be frustrating, and we apologize for the oversight. We're taking your feedback seriously and will work on improving our service. We hope you'll give us another chance to provide you with the quality experience we're known for. Best regards, Benihana - Coral Springs, FL Management Team
   

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10. K

    Keith

    Miami

    10 reviews

    3.0

    10 reviews

    Dined on 8 February 2025

    1. Overall 3
    2. Food 3
    3. Service 4
    4. Ambience 3

    This time around, the food I ordered was not seasoned well. It was disappointing.
    

    Benihana - Coral Springs, FLResponded on 9 February 2025

    Hi Keith, Thank you for taking the time to share your feedback. We're really sorry to hear that your food this time around didn't meet your expectations. At Benihana - Coral Springs, FL, we strive to provide our guests with flavorful dishes and it sounds like we missed the mark this time. We appreciate your feedback and will definitely look into this matter. We hope to have the opportunity to serve you again and provide a better experience. Best regards, The Management Team
    

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