Benihana - Cupertino, CA

Review summary

1. J

   Jorge

   San Francisco

   2 reviews

   2.0

   2 reviews

   Dined today

   1. Overall 2
   2. Food 5
   3. Service 1
   4. Ambience 2

   I paid a lot this was for a birthday surprise. I did my reservation at 9pm had me waiting for 20 minutes no waiter came to our table for 30 minutes at 10pm we had a waiter for us to get an order to be taken. We went home very late and my kids didn’t even eat because they took so long that they fell asleep in the chair.
   

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2. R

   Rose

   San Francisco

   2 reviews

   3.0

   2 reviews

   Dined today

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 4

   I was expecting more as their other location in South San Francisco is better. The meal seemed to lack seasoning. Was very disappointed at the end of the meal that only some of us got ice cream, and that was a tiny scoop about 2 tablespoons total. I don’t think I would come back to this location. I was expecting more with a $300 bill.
   

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3. C

   Cynthia

   San Francisco

   3 reviews

   5.0

   3 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Salvador, our chef, was incredible! He was very engaging with our family, and my toddler especially loved his fun tricks. Tracy, our server, was fantastic—attentive and always making sure our water was filled. She even went the extra mile to make my little one’s chopsticks easier to use, which we really appreciated! If you’re looking for a great time, mid-afternoon is the perfect time to visit for a delicious meal.
   

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4. E

   Esperanza

   San Francisco

   1 review

   5.0

   1 review

   Dined 1 day ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 4

   Great show, decent food. Nice experience overall.
   

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5. M

   Mary

   San Francisco

   2 reviews

   1.0

   2 reviews

   Dined 1 day ago

   1. Overall 1
   2. Food 3
   3. Service 2
   4. Ambience 1

   From start to finish, we had a terrible experience. Our reservation was at 7:30, we did not get seated until 9pm. We had to notify the manager when we noticed people seated after us started getting their chefs first. When our chef finally came out to cook, he had to call our waitress because she forgot to put down another party’s order so he didn’t have the ingredients to cook his meal. By the time the bill came, there were corrections that were needed to be made, and we didn’t leave the establishment until MIDNIGHT. We left tired and defeated. I don’t recommend going here u til they fix their reservation system and service.
   

   Benihana - Cupertino, CAResponded today

   Thanks for the feedback, Mary. We're truly sorry to hear about your experience at Benihana - Cupertino, CA. It's clear that we fell short in providing the prompt service you deserved. We understand that the situation was frustrating and we apologize for the delay and mix-ups with orders. We're committed to improving our reservation system and service. We hope you'll give us another chance to make it right. Best Regards, The Management Team
   

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6. Y

   YUPING

   Chicago

   1 review

   2.0

   1 review

   Dined 1 day ago

   1. Overall 2
   2. Food 3
   3. Service 3
   4. Ambience 2

   What a long wait of two hours even with the online reservation!
   

   Benihana - Cupertino, CAResponded today

   Thanks for the feedback, Yuping. We're sorry to hear about your experience with the wait time despite making a reservation online. We understand how frustrating that can be and we're sorry for any inconvenience it caused. We're continuously working on improving our services and your feedback is invaluable in that process. We hope to have the opportunity to serve you again in the future.
   

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7. J

   Johannes

   San Francisco

   5 reviews

   1.0

   5 reviews

   Dined 1 day ago

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 3

   Unfortunately the other reports about super song wait times are true even on a Sunday night. Booked for 6:15, arrived at 6:05 and left at 6:45 as we were still waiting. At 7:15 we got a call (surprised they make the effort) when we already finished diner at a restaurant nearby. Will not go there again, unless they fix their overbooing system
   

   Benihana - Cupertino, CAResponded today

   Thanks for visiting us, Johannes. We're sorry to hear about the long wait time and the disappointment with the song selection. We pride ourselves on our service and we apologize if this experience didn't meet your expectations. We'll definitely look into the overbooing system and see if we can improve on that. We hope to have the opportunity to serve you again in the future. Best, Benihana - Cupertino, CA Management Team
   

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8. N

   Nicki

   San Francisco

   1 review

   1.0

   1 review

   Dined 1 day ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   We had a reservation for 6:15 PM, but did not get seated until 7:15 PM. We had a new chef. I am not sure, but I think his name was Brian? He started cooking our meal. He made the chicken fried rice. but he poured an entire bottle of soy sauce on it. He took the lid off the soy sauce jar and poured the entire bottle onto the rice. He continued to make most of the other food. He got down to making the last two steaks for people at our table. Then he accidentally knocked over my water and it splashed all over the table and started steaming up everywhere. He ended up burning himself and had to leave to go to the hospital they had to give us a different guy to finish cooking our food. The original chef burnt all of the shrimp appetizers to the point that they were not edible. Most disappointing experience ever at this restaurant. The floor had shrimp tails all over it. And food everywhere. The grill was filthy. I feel really bad that he burned himself. I hope he is OK.
   

   Benihana - Cupertino, CAResponded today

   Hey Nicki, We're truly sorry to hear about your recent experience at Benihana - Cupertino, CA. We strive to provide a welcoming environment for all our guests and it's clear that we fell short during your visit. We understand your disappointment with the wait time and the issues with the dishes. We appreciate your feedback and will certainly address these issues with our team. We sincerely apologize for the inconvenience caused and hope to have the opportunity to provide you with a better dining experience in the future. Best, The Management Team
   

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9. Y

   Yolanda

   San Francisco

   9 reviews

   5.0

   9 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Benihana has great customer service IIt was a great experience. And the food is so delicious, clean environment and that wait was not long.
   

   Benihana - Cupertino, CAResponded today

   Thanks for visiting us, Yolanda! We're thrilled to hear that you had a great experience at Benihana - Cupertino, CA. It's wonderful to know that our customer service, food, and environment met your expectations. We strive to provide a clean and enjoyable dining environment for all our guests, and your feedback lets us know we're on the right track. We look forward to serving you again soon. Best regards, The Management Team
   

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10. R

    Rick

    San Francisco

    1 review

    4.0

    1 review

    Dined 1 day ago

    1. Overall 4
    2. Food 5
    3. Service 5
    4. Ambience 5

    Table service and food were excellent. They were quite busy which delayed seating, for an early (5:00) reservation I felt it too long of a wait. Men’s restroom was a mess. I think there was an attendant but some people are slobs
    

    Benihana - Cupertino, CAResponded today

    Hello Rick, Thank you for taking the time to share your feedback. We're thrilled to hear that you enjoyed our food and service, even though you had to wait for a while due to the busy period. We apologize for the inconvenience caused by the restroom cleanliness and appreciate your understanding. We're continuously working on improving our services and your feedback is invaluable to us. We hope to serve you again soon. Best regards, The Management Team at Benihana - Cupertino, CA
    

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