Benihana - Cupertino, CA

Review summary

1. Y

   Yolanda

   San Francisco

   9 reviews

   5.0

   9 reviews

   Dined today

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Benihana has great customer service IIt was a great experience. And the food is so delicious, clean environment and that wait was not long.
   

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2. B

   Beryl

   San Francisco

   1 review

   1.0

   1 review

   Dined 1 day ago

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 1

   made a reservation for 7pm. was told they were 45 mins behind schedule. finally got a table at 8:30pm. It was my son’s birthday dinner, totally ruined. what’s the point for people making reservations if you can’t guarantee seating?????
   

   Benihana - Cupertino, CAResponded today

   Thanks for the review, Beryl. We're truly sorry to hear about your disappointing experience on your son's birthday. We understand how frustrating it can be to wait for a reservation even though you had a plan for your special day. We apologize for the delay and the inconvenience it caused. Your feedback is invaluable to us and we assure you that we will take this into account to improve our service. We hope to have the opportunity to serve you better in the future.
   

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3. A

   Anthony

   Unspecified

   1 review

   5.0

   1 review

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Chef Cristian made our first experience there amazing. We were his first table of the day and did such a great job. He cooked everything to perfection and on top of that he was great to talk to and kept everything entertaining. When my girl and I return I hope he’s our Chef again 🔥 left him a $20 cash tip hope he received it
   

   Benihana - Cupertino, CAResponded today

   Hello Anthony, We're delighted to hear that your first experience at Benihana - Cupertino, CA was memorable and that you enjoyed your time with us. It's wonderful to know that our chef made your visit amazing and that you're looking forward to your next visit. Thank you for your kind words and we truly appreciate your support. We look forward to welcoming you back soon. Best, The Management Team
   

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4. K

   Krystal

   Alabama

   7 reviews

   5.0

   7 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Splash and meadow is the way to go with 2 chicken fried rice. Had a great time / date with my love and we enjoyed the live cooking show from our chef.
   

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5. M

   Mark

   San Francisco

   2 reviews

   3.0

   2 reviews

   Dined 2 days ago

   1. Overall 3
   2. Food 5
   3. Service 2
   4. Ambience 4

   Reservation made for 8:45pm and wasn't seated until about an hour later. Once we sat and finally at we were out at around 11:30pm. What's the point of a reservation if I don't get seated when it's my time.
   

   Benihana - Cupertino, CAResponded 1 day ago

   Hello Mark, We're truly sorry to hear about your recent experience at Benihana - Cupertino, CA. We understand how frustrating it can be to wait, especially when you've made a reservation. We apologize for the delay and the inconvenience caused. We're sorry for any frustration or dissatisfaction this caused you. We appreciate your patience and understanding. We hope you'll give us another chance to serve you better. Best regards, The Management Team
   

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6. J

   John John

   San Francisco

   1 review

   1.0

   1 review

   Dined 2 days ago

   1. Overall 1
   2. Food 5
   3. Service 1
   4. Ambience 4

   having a reservation and waiting an hour + and more to get seated was absurd. they need to not over book, and give the people an opportunity to sit and eat at the reservation time they chose. it was chaos
   

   Benihana - Cupertino, CAResponded 1 day ago

   Hello John John, We're really sorry to hear about your experience at Benihana - Cupertino, CA. It's clear that we didn't meet your expectations, especially regarding the wait time and seating arrangement. We understand how frustrating it can be to wait for a reservation and not have a seat. We also apologize for the confusion caused by the reservation system. We appreciate your feedback and will definitely work on improving our reservation system to avoid such instances in the future. We're glad to hear that you enjoyed the food, but we understand that we can't improve everything at once. We hope you'll give us another chance to serve you better. Best regards, The Management Team
   

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7. L

   Lily

   San Francisco

   1 review

   1.0

   1 review

   Dined 2 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Worst experience. Can’t even comment on the food because I didn’t have any! I had a reservation and wasn’t called until 2 hours after my reservation time. It was chaos and was upset that I didn’t get to eat dinner.
   

   Benihana - Cupertino, CAResponded 1 day ago

   Thanks for visiting us, Lily. We're truly sorry to hear about your recent experience at Benihana - Cupertino, CA. It's always our goal to provide a welcoming environment and timely service, and we apologize for falling short during your visit. We understand how frustrating it must have been to wait, only to be ignored about your reservation. We assure you that this is not our standard, and we'll work on improving our communication. We hope you'll give us another chance to make your dining experience better. Best, The Management Team
   

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8. B

   Bhavneet

   San Francisco

   1 review

   1.0

   1 review

   Dined 2 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Terrible service, their reservation system is useless because they don’t know how to manage it or even honor it. We had our reservation at 6:15 pm and by 7:30pm we still weren’t seated and we weren’t getting a proper answer as to when we would. We had another commitment at 8:45 and we informed them about it but by 7:30 we still weren’t seated and whenever we’d ask for an update they kept on saying we’d be seated soon and left us hanging and we wouldn’t make it to our other commitment if we stayed any longer so we had to leave early. We got a call at 8 pm saying our table is ready which is ridiculous because no where is acceptable where you’d have to wait 95 minutes for a table while having a reservation it defeats the purpose of a reservation and we made the reservation 3 weeks in advance. I understand valentines is the busiest night of the year but you shouldn’t take in more reservations than you can handle. It ruined our night and plans, I don’t think I’ll be ever coming back here again. Staff will not honor reservations, will not be upfront with you on when you actually will be seated and leave you hanging and hungry.
   

   Benihana - Cupertino, CAResponded 1 day ago

   Thanks for visiting us, Bhavneet. We're deeply sorry for the inconvenience you experienced at Benihana - Cupertino, CA. We understand your frustration with the reservation system and the long wait times. It's certainly not the standard we aim for. We value your feedback and will use it to improve our service. We hope for another chance to provide you with a better experience.
   

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9. T

   Tadeh

   San Francisco

   12 reviews

   1.0

   12 reviews

   Dined 2 days ago

   1. Overall 1
   2. Food 1
   3. Service 2
   4. Ambience 1

   Worst experience ever. We had a reservation at 6:15pm. We arrived at 6pm didn’t get seated until 8pm as they marked me as seated at 7:21pm. If I hadn’t checked in with the hostess stand, they would have never called my name. The hostess stand and management don’t even care. They should priority reservations over walk ins. The whole model is a mess especially on their busy nights. Never coming back again. Food is mediocre & not worth the price. The chef & waiter deserve everything out of what we paid. Management/corporate needs to do something about the hostess experience and business model.
   

   Benihana - Cupertino, CAResponded 1 day ago

   Hey Tadeh, We're really sorry to hear about your disappointing experience at Benihana - Cupertino, CA. We understand that your wait time was frustrating and we apologize for any inconvenience caused. We're always striving to provide efficient service and it seems we fell short during your visit. We also understand your disappointment with our food and pricing. We take your feedback seriously and will use it to improve our service. We hope you would consider giving us another chance to make it right. Best, The Management Team
   

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10. T

    Tanya

    VIP

    Tahoe

    1 review

    1.0

    1 review

    Dined 2 days ago

    1. Overall 1
    2. Food 1
    3. Service 1
    4. Ambience 2

    I booked a 6:15 PM reservation at Benihana for Valentine’s Day, expecting a fun and memorable dinner. Instead, we were told there was a 30-45 minute delay, which eventually turned into a nearly two-hour wait—we didn’t get seated until 8 PM. The worst part? They kept telling us our table would be ready soon, so we stayed, thinking we’d be seated any minute. Had they been honest about the wait time, we would have left and found another option. Once seated, our server started off attentive but quickly dropped the ball. Orders were forgotten, miscommunicated, and ignored—basic things like drink refills were neglected. Shockingly, someone at our table was served an alcoholic drink when they specifically ordered a non-alcoholic one, which they didn’t realize until the bill came. The chef was great, but I didn’t realize how little time they actually spend at the table—it was over before we knew it. Meanwhile, our server was nowhere to be found. At one point, the chef had to ask a manager to check on our drinks because our server just wasn’t doing their job. And after all of this? No apology, no compensation, nothing. They overbooked the restaurant, left us waiting for two hours with a tired and cranky toddler, and didn’t even bother to make it right. For what they charge, the experience should at least feel special—instead, it felt like we were just another table to rush through. I’ve worked in food service, so I know what good hospitality looks like. This was absolutely not it. If you’re considering dining here, save your time and money—there are plenty of places that actually care about their guests. I won’t be back.
    

    Benihana - Cupertino, CAResponded today

    Hello Tanya, We're truly sorry for the disappointing Valentine's Day experience you had at Benihana - Cupertino, CA. We understand how frustrating the wait time can be and we sincerely apologize for the issues with the service and the drink order. We value your feedback and will use it to improve our service. We hope you'll give us another chance to provide the exceptional hospitality that you've come to expect from us. Best regards, The Management Team
    

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