Benihana - Cupertino, CA

Review summary

1. OT

   OpenTable Diner

   San Francisco1 review

   5.0

   Dined today

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Wow, we were really impressed by the service provided by our waiter Sam and our chef Jean. Sam was very attentive and took great care to accommodate the special food requests from our table. He even made miso soup for my husband when he found none in the back and learned my husband was allergic to onions. Chef Jean also worked hard to prepare the requested versions of the appetizers and fried rice: gluten free, dairy free, egg free, onion/mushroom/pepper free! He even washed his utensils twice to insure there would not be cross contamination. While the dinner understandably took longer (for example, he had to prepare 5 different versions of fried rice for our table of 7), everyone happily received food they could eat. My husband really enjoyed his birthday dinner and we are grateful to their careful accommodation for food allergies. We will definitely be back!
   

   Is this helpful?

2. F

   Foodie VIP

   San Francisco4 reviews

   5.0

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our habachi chef, Luis was amazing and attentive customer service. General Manager, Daniel and manager, David were impeccable and customer service was excellent. Overall, we had an incredible dining experience and we appreciated the extraordinary effort you and your team put forth in order to make it happen. Thank you!
   

   Is this helpful?

3. J

   Justin VIP

   San Francisco1 review

   1.0

   Dined 2 days ago

   1. Overall 1
   2. Food 4
   3. Service 1
   4. Ambience 2

   Made a reservation for 8:30p, arrived 45 minutes early. Was told at 8:30, 8:45, 9, 9:15, and 9:30 by the host it would be "15 minutes." Didn't sit down until 10p. I would have left at 8:30 if they were honest about the delays and they knew it - dishonest in order to keep customers unhappy and waiting. I had children with me, very disrespectful and inconsiderate, would not return.
   

   Is this helpful?

4. A

   Ana

   San Francisco7 reviews

   3.0

   Dined 2 days ago

   1. Overall 3
   2. Food 5
   3. Service 2
   4. Ambience 4

   Reservation at 7:45pm, was told to wait 30-40 mins didn’t get a table until 9:27pm , the amount of people waiting was insane. They over booked
   

   Is this helpful?

5. M

   Michelle

   Las Vegas2 reviews

   5.0

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   While the food was amazing…we waited 1 hr and 20 min past our reservation time! Reservation was at 7:30, didn’t get seated till 8:50 almost 9pm. Need to manage reservations better. While I realize you can’t control cooking time and how fast people eat, it was frustrating to have to wait so long!
   

   Benihana - Cupertino, CAResponded 1 day ago

   Dear Michelle, Thank you for sharing your feedback. We’re thrilled to hear you enjoyed the food, but we’re truly sorry for the frustrating wait you experienced. Waiting over an hour past your reservation time is unacceptable, and we appreciate how this impacted your evening. You’re absolutely right—managing reservations better is crucial, and we’ll work on improving this to ensure a smoother experience for our guests. Thank you for your understanding, and we hope you’ll give us another chance to provide the excellent experience you deserve.
   

   Is this helpful?

6. A

   Angelica

   San Francisco1 review

   5.0

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Sam did great he was our waiter went above and beyond! Overall love this place!
   

   Is this helpful?

7. A

   Alex

   San Francisco2 reviews

   5.0

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our hibachi chef, Alex, was nothing short of amazing! His cooking skills were flawless, and he made the entire experience so much fun with his showmanship and humor. The food was cooked to perfection, and the flavors were incredible. You could tell that Alex put a lot of care into every dish, making our meal even more enjoyable. Our waiter, Sam, was equally fantastic. He was attentive, friendly, and ensured that we had everything we needed throughout our meal. His service was prompt, and he made sure we were always taken care of, which really elevated the whole experience. Both Alex and Sam went above and beyond to make our visit memorable, and we can’t wait to come back!
   

   Is this helpful?

8. M

   Matt

   San Francisco1 review

   5.0

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our waitress and cook were the best!! I think our cooks name was Brian he was outstanding! So was our waitress but we did not get her name. This establishment is wonderful to their guests! We will return! Thank you the wonderful memories :) Restaurant was very clean and tentative to our needs. All of the food was perfect!
   

   Is this helpful?

9. K

   Krystal

   Alabama8 reviews

   5.0

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Had a great date with my hubby. The food was excellent and chef was hilarious and entertaining. Lobster tail was on the small side to charge $20 it was only a 3oz. I would have expected at least a 6oz for that price. Overall we had a great time. Can’t wait to go back soon.
   

   • 

   Is this helpful?

10. S

    Samuel

    San Francisco3 reviews

    1.0

    Dined 3 days ago

    1. Overall 1
    2. Food 5
    3. Service 1
    4. Ambience 5

    They do not honor reservations on open table. We had a 45 minute wait even with a reservation and we were only two people.
    

    Is this helpful?