Benihana - Dallas, TX

Review summary

1. A

   Anthony

   Miami

   1 review

   4.0

   1 review

   Dined today

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 4

   Food was great and the service great. The only draw back is we had to wait and hour past our scheduled reservation to get sat another 20-30 before the chef arrived.
   

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2. s

   stacie

   Dallas

   2 reviews

   1.0

   2 reviews

   Dined today

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   We waited almost an hour for the chef to begin. He slopped on so much butter, salt, pepper and oil it made us all sick Not worth the time and expense.
   

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3. C

   Chantel

   Dallas

   1 review

   5.0

   1 review

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Geno was the best! The food was delicious and he was hilarious!
   

   Benihana - Dallas, TXResponded today

   Dear Chantel, thank you for your positive review! We're delighted to hear that you enjoyed your experience with us and that our chef provided excellent service. We appreciate your feedback and hope to welcome you back soon
   

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4. S

   Sheila

   VIP

   Dallas

   5 reviews

   3.0

   5 reviews

   Dined 2 days ago

   1. Overall 3
   2. Food 4
   3. Service 3
   4. Ambience 2

   Meals were good. The place is tired/rundown and the meal was rushed
   

   Benihana - Dallas, TXResponded today

   Thanks for the feedback, Sheila. We're glad to hear that you enjoyed your meals at Benihana - Dallas. We're sorry to hear that you found our place tired and randown. Your comments are valuable and will be used to improve our service. We appreciate your input and hope to serve you better in the future.
   

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5. A

   Antonio

   Dallas

   1 review

   5.0

   1 review

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Celebrated Mrs’ birthday here on Saturday 12/21. Server was great. Manager on duty took a really good picture. Song happy birthday with so much energy and fun. Chef was funny and engaging. We love coming here, even if the prices are a bit high lol.
   

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6. R

   Renee

   VIP

   Dallas

   10 reviews

   5.0

   10 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   You can never go wrong at Benihana! The food is always delicious!
   

   Benihana - Dallas, TXResponded 1 day ago

   Hey Renee, Thanks for the fantastic review! We're thrilled to hear that you enjoyed your experience at Benihana - Dallas. It's always our pleasure to provide delicious food and top-notch service. We look forward to serving you again soon! Best, The Management Team
   

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7. J

   Justin

   Dallas

   1 review

   3.0

   1 review

   Dined 3 days ago

   1. Overall 3
   2. Food 4
   3. Service 3
   4. Ambience 3

   This restaurant used to feel like taking a step into another country. Unfortunately, it seems to have lost it's authenticity. It 'feels' more like a chain now. The prices have also gotten out of hand. Everything has gone up, I spent about $250 for a family of 4, it used to be $150 for the same thing. The food was solid as always, but the value proposition is no longer there. Not sure if I'll be returning.
   

   Benihana - Dallas, TXResponded 2 days ago

   Thanks for visiting us, Justin. We appreciate your feedback. We're sorry to hear that your recent experience at Benihana - Dallas didn't quite live up to your expectations. We understand that our pricing and the overall dining experience didn't quite match your expectations, especially given the authenticity we used to offer. We're always striving to improve and your feedback is valuable to us. We hope you'll consider giving us another chance in the future. Best, The Management Team
   

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8. C

   Caroline

   Dallas

   2 reviews

   4.0

   2 reviews

   Dined 4 days ago

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   We enjoyed it but my shrimp was over cooked & rubbery. It would also have helped to have them offer Soy Sauce. Ginger sauce was so good but other one was just meh.
   

   Benihana - Dallas, TXResponded 2 days ago

   Thanks for the review, Caroline! We're glad to hear that you enjoyed your visit to Benihana - Dallas. We're sorry to hear about your shrimp and the lack of soy sauce. We appreciate your feedback and will certainly take it into consideration as we continuously strive to improve our dishes and offerings. We're glad you found the ginger sauce to your liking. We hope to have the opportunity to serve you again soon!
   

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9. R

   Rhonda

   New Mexico

   3 reviews

   5.0

   3 reviews

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Outstanding food and service! The sushi was delicious and the spiced cranberry mojito was out of this world!!
   

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   Benihana - Dallas, TXResponded 5 days ago

   Hi Rhonda, We're thrilled to hear that you enjoyed your dining experience with us at Benihana - Dallas! It's wonderful to know that our sushi, service, and our spiced cranberry mojito hit the spot. We always strive to provide an outstanding dining experience, and your feedback lets us know we're doing our job right. Thank you for your kind words and high ratings. We look forward to welcoming you back soon! Best regards, Benihana - Dallas Management Team
   

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10. F

    FERNANDO

    Chicago

    1 review

    1.0

    1 review

    Dined on 15 December 2024

    1. Overall 1
    2. Food 1
    3. Service 1
    4. Ambience 1

    There was a chaos with other guests, also it was our first time there and they didn’t explain how was the concept, the food took a long time
    

    Benihana - Dallas, TXResponded 2 days ago

    Hey Fernando, We're really sorry to hear about your experience at Benihana - Dallas. It's always our goal to provide a smooth and enjoyable dining experience for all our guests, and it seems we missed the mark this time. We appreciate your patience and understanding, and we're always looking to improve. We hope you'll give us another chance to make things right. Best, The Management Team
    

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