Benihana - Dearborn, MI

Review summary

1. J

   Jewel

   Detroit

   1 review

   3.0

   1 review

   Dined 1 day ago

   1. Overall 3
   2. Food 4
   3. Service 1
   4. Ambience 4

   My experience was awful I was celebrating my birthday and my server totally ruined it for me. She was not very attentive and she didn’t bring me my correct order. Not one of my most memorable mentions for my birthday celebration.
   

   Is this helpful?

   Report
2. OT

   OpenTable Diner

   Detroit

   1 review

   3.0

   1 review

   Dined 4 days ago

   1. Overall 3
   2. Food 1
   3. Service 4
   4. Ambience 4

   Food was not that great today! Going back to any of the other locations, just not Dearborn location. This is the only one the food is made different. (Due to non experienced chefs)
   

   Benihana - Dearborn, MIResponded 2 days ago

   Dear Guest! We're truly sorry to hear about your recent experience at our Dearborn location. We pride ourselves on providing top-notch food and service, and it's disappointing to hear that we didn't meet your expectations. We appreciate your feedback regarding the food preparation and will definitely take it into consideration as we continuously strive to improve. We hope you'll give us another chance to impress you in the future. Best regards, Benihana - Dearborn, MI Management Team
   

   Is this helpful?

   Report
3. S

   Sarah

   Detroit

   1 review

   5.0

   1 review

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Server and chef did a great job, food was excellent as expected from past experiences.
   

   Benihana - Dearborn, MIResponded 5 days ago

   Dear Sarah! Thanks for visiting us at Benihana - Dearborn! We're thrilled to hear that you enjoyed your experience with us. Your kind words about our server and chef are greatly appreciated. It's wonderful to know that we've been able to meet your expectations in terms of food quality. We look forward to serving you again soon.
   

   Is this helpful?

   Report
4. M

   Malaysia

   Detroit

   1 review

   2.0

   1 review

   Dined on 22 November 2024

   1. Overall 2
   2. Food 2
   3. Service 1
   4. Ambience 1

   Made a reservation for 7:30, couldn’t get a seat until 7:45+. Food was cold, service was not good. Order an appetizer didn’t get it also ordered drinks didn’t get those until 15-20 minutes after ordering. Overall was a 4/10. The place was very over hyped!
   

   Benihana - Dearborn, MIResponded 7 days ago

   Hello, Malaysia! We're truly sorry to hear about your recent experience at Benihana - Dearborn. It's disappointing to know that we didn't meet your expectations, especially with regards to our service and the temperature of our food. We take your feedback seriously and will use it as an opportunity to improve. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website. We hope you'll give us another chance to provide a better dining experience. Best, The Management Team
   

   Is this helpful?

   Report
5. D

   Dionne

   Detroit

   3 reviews

   5.0

   3 reviews

   Dined on 21 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 3

   Chef Tyrone was excellent! Although it was late and during the week, he was energetic, talkative, and cooked our food to perfection. One of my best experiences with this location.
   

   Benihana - Dearborn, MIResponded on 22 November 2024

   Hello, Dionne! Thank you for your kind words. We're thrilled to hear that Chef Tyrone made your experience at Benihana - Dearborn even better. We strive to provide excellent food and service to all our guests and your feedback is greatly appreciated. We understand that dining during the week can be a bit more challenging due to your timing, and we're glad that you found our staff energetic and able to handle your needs. We hope to see you again soon!
   

   Is this helpful?

   Report
6. j

   james

   Detroit

   1 review

   2.0

   1 review

   Dined on 20 November 2024

   1. Overall 2
   2. Food 3
   3. Service 2
   4. Ambience 2

   Sad just sad staff and establishment lack luster !!
   

   Benihana - Dearborn, MIResponded on 22 November 2024

   Hey, James! We're really sorry to hear about your experience at Benihana - Dearborn. It's disappointing to know that we didn't live up to your expectations. We take your feedback seriously and we'll certainly look into the issues you've raised. We always aim to provide excellent service and it's clear we missed the mark during your visit. We hope we can have another chance to make it up to you in the future. Best, The Management Team
   

   Is this helpful?

   Report
7. L

   Luis

   Detroit

   1 review

   5.0

   1 review

   Dined on 17 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Great service. Friendly staff and very nice experience.
   

   Benihana - Dearborn, MIResponded 5 days ago

   Dear Luis! Thanks for the feedback! We're thrilled to hear that you had a great experience at Benihana - Dearborn. It's wonderful to know that our staff made you feel welcome and that you enjoyed your meal. We always strive to provide the best service possible, so your feedback is greatly appreciated. We hope to see you again soon!
   

   Is this helpful?

   Report
8. M

   Michael

   Detroit

   18 reviews

   5.0

   18 reviews

   Dined on 14 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 3

   The meal was wonderful....one of the best meals I've had in ages! Expensive, but VERY worth the price! I would highly recommend the Darborn, Mi. based Benihana to anyone!
   

   Benihana - Dearborn, MIResponded on 17 November 2024

   Hello Michael! Thank you for your wonderful review and for recommending us to others! We're thrilled to hear that you had one of your best meals at Benihana - Dearborn. We take pride in our food and service, and it's great to know that you found both to be wonderful. We understand your concerns about the price and appreciate your feedback. We strive to provide the best value to our customers and we'll definitely take your comments into consideration. We look forward to welcoming you back soon! Best, The Management Team
   

   Is this helpful?

   Report
9. S

   Sandy

   Detroit

   1 review

   3.0

   1 review

   Dined on 14 November 2024

   1. Overall 3
   2. Food 2
   3. Service 2
   4. Ambience 3

   Had to keep asking for things that were included in meal we ordered and waitress not happy. Never got tea until asked never got shrimp appetizer until asked...never got Deseret until asked
   

   Benihana - Dearborn, MIResponded on 20 November 2024

   Hi, Sandy! We're truly sorry to hear about your recent experience at Benihana - Dearborn. It's disappointing to know that we didn't meet your expectations in terms of service and timing. We aim to provide a pleasant dining experience and it's clear we fell short in your case. We appreciate your feedback and will certainly look into these matters to improve our service. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website. We hope to have the opportunity to serve you better in the future. Best regards, The Management Team
   

   Is this helpful?

   Report
10. S

    Samantha

    Detroit

    1 review

    4.0

    1 review

    Dined on 12 November 2024

    1. Overall 4
    2. Food 5
    3. Service 5
    4. Ambience 3

    Our chef was good but no entertainment was provided at all.
    

    Benihana - Dearborn, MIResponded on 15 November 2024

    Thanks for the feedback, Samantha! We're glad to hear that you enjoyed our food and service. We're sorry, however, that the entertainment didn't meet your expectations. We strive to provide a memorable dining experience for all our guests, and we regret that we fell short this time. We appreciate your feedback and will use it to improve. We hope to see you again soon at Benihana - Dearborn.
    

    Is this helpful?

    Report