Benihana - Dearborn, MI

Review summary

1. M

   Melissa

   Detroit1 review

   1.0

   Dined 6 days ago

   1. Overall 1
   2. Food 3
   3. Service 2
   4. Ambience 1

   Gross environment. Our chef was wonderful and our server was friendly but the restaurant itself is disgusting… garbage and food everywhere all over the floor. Didn’t look like anyone has swept or vacuumed in months. A huge puddle of sitting water near the bar. Ladies restroom had a broken toilet paper dispenser hanging off of the wall and a broken changing table which was unsafe to use to change my 6 month old. There was a dirty towel laying on the floor that several employees just walked right over. Gross in every way.
   

   Benihana - Dearborn, MIResponded 4 days ago

   Hi Melissa, We're sorry to hear about your experience at Benihana - Dearborn, MI. We take your feedback seriously and deeply regret that our restroom conditions and cleanliness did not meet your expectations. We assure you that we are addressing these issues. We're glad to hear that you enjoyed the performance of our chef and the friendly service provided by our staff. We hope you give us another chance to provide a better experience. Best regards, The Management Team
   

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2. T

   Tenetia

   Detroit3 reviews

   2.0

   Dined 6 days ago

   1. Overall 2
   2. Food 5
   3. Service 2
   4. Ambience 2

   I don’t know if y’all need more servers or better training. But Tosha was not it last night. She was short (with her replies), slow with drinks, and slow with soup and salads. Other tables came in way after and got their drinks and soup and salads before us. Our chef seemed hurried.
   

   Benihana - Dearborn, MIResponded 4 days ago

   Thanks for the review, Tenetia. We're truly sorry to hear that your experience at Benihana - Dearborn, MI didn't meet your expectations. We strive to provide excellent service and it seems we fell short during your visit. We appreciate your feedback about the service speed and the length of time between the arrival of other tables. We will definitely work on these areas for improvement. We hope to have the opportunity to serve you again and provide a better experience. Best, The Management Team
   

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3. OT

   OpenTable Diner

   Detroit1 review

   5.0

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 3

   Enjoyed the meal! Perfect time to go and enjoy family without the rush. Dining room could use an update, still the same from when I was a child! Very clean though
   

   Benihana - Dearborn, MIResponded 4 days ago

   Dear Guest! Thanks for the feedback! We're thrilled to hear that you enjoyed your meal at Benihana - Dearborn, MI. We strive to create a relaxed dining experience for our guests, so it's wonderful to hear that you didn't feel rushed. We appreciate your kind words about our cleanliness and will take it into consideration as we continually strive to improve. We look forward to welcoming you back soon!
   

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4. J

   Janee

   Detroit4 reviews

   2.0

   Dined 7 days ago

   1. Overall 2
   2. Food 2
   3. Service 1
   4. Ambience 1

   Had a reservation and still had to wait 30 mins. When finally seated our server before even getting our drink order asked if we were ready to order after we just got seated. I didn't get my lemon drop until 45 mins after we were seated. After our meat finished cooking the server walked over with boxes as if rushing us and made us box our own food. Horrible experience. Server had a horrible attitude also and you can tell she wasn't all in with paying attention to her guest or even to refill our drinks. We also received plastic silverware and no cloths. Whole night was horrible and I spent almost $300
   

   Benihana - Dearborn, MIResponded 5 days ago

   Hello Janee, We're truly sorry to hear about your recent experience at Benihana - Dearborn, MI. It's disappointing to know that we fell short in providing the quality service you expected. We take your feedback seriously and will address these issues with our team. We hope to have the opportunity to serve you again and provide a better dining experience. Best regards, Benihana - Dearborn, MI Management Team
   

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5. OT

   OpenTable Diner

   Detroit1 review

   1.0

   Dined 7 days ago

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 1

   Our experience was extremely disappointing during our last visit. Our server was inattentive and slow, forcing us to ask for silverware four times before it was finally brought to the table. Drinks took over 30 minutes to arrive, and even then, a manager had to confirm our order twice. While the food itself was good, the chef never interacted with us—unlike the other chefs who were engaging with their tables. We had to escalate our concerns to two different managers, something I rarely do, but the level of service was so poor that it was necessary. This was, without a doubt, one of the worst dining experiences we’ve had.
   

   Benihana - Dearborn, MIResponded 5 days ago

   Dear Guest! Thanks for visiting us and sharing your experience. We're really sorry to hear that your last visit didn't meet your expectations. We pride ourselves on our attentive service and it's clear we missed the mark during your visit. We take your comments about the service very seriously and will address these issues with our team. We're glad to hear that you enjoyed the food, but we understand that the overall experience was disappointing. We hope you'll give us another chance to provide the excellent dining experience we're known for.
   

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6. E

   Ebony

   Detroit1 review

   5.0

   Dined on 7 March 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our chef and servers we PHENOMENAL. THEY WENT ABOVE AND BEYOND TO MAKE US FEEL SPECIAL!
   

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   Benihana - Dearborn, MIResponded 7 days ago

   Hey Ebony, Thank you so much for your kind words. We're thrilled to hear that you and your family had a phenomenal experience at Benihana - Dearborn, MI. It's great to know that our chefs and servers went above and beyond to make you feel special. We're also glad that you found our food and service to be excellent. We look forward to serving you again soon. Best, The Management Team
   

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7. OT

   OpenTable Diner

   San Francisco1 review

   2.0

   Dined on 4 March 2025

   1. Overall 2
   2. Food 5
   3. Service 2
   4. Ambience 3

   Food was great. The service was not what we are used too. Long wait times for drink refills, carry out boxes and receipts.
   

   Benihana - Dearborn, MIResponded on 6 March 2025

   Dear Guest! Thanks for visiting us at Benihana - Dearborn, MI. We're glad to hear that you enjoyed the food. We're sorry to hear about your experience with the service. We strive to provide exceptional service and it seems we fell short during your visit. We appreciate your patience and we will take your feedback into consideration to improve our service. We hope you will give us another chance to make your next dining experience a better one.
   

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8. R

   Rebeka

   Detroit1 review

   3.0

   Dined on 3 March 2025

   1. Overall 3
   2. Food 5
   3. Service 1
   4. Ambience 1

   It was horrible night and I rsvped at 8 and was waiting for one hrs to get our table!!! We drove from monroe
   

   Benihana - Dearborn, MIResponded on 4 March 2025

   Thanks for the review, Rebeka. We're truly sorry to hear about your experience at Benihana - Dearborn, MI. It's clear that we fell short in providing the timely service you deserved, and for that, we sincerely apologize. We strive to provide excellent service to all our guests and it's clear we missed the mark during your visit. We appreciate your feedback and will use it to improve our service. We hope you'll give us another chance to make it right.
   

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9. OT

   OpenTable Diner

   Detroit1 review

   1.0

   Dined on 3 March 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   I didn’t get serviced like I should’ve and the cook was 2 and half hours late cooking never will be back.
   

   Benihana - Dearborn, MIResponded on 4 March 2025

   Dear Guest! Thanks for the review. We're truly sorry to hear about your recent experience at Benihana - Dearborn, MI. It's disappointing to know that we fell short in providing the top-notch service we strive for. We understand how frustrating it must have been to wait for your meal and not receive the attention you deserved. We appreciate your feedback and will certainly address this issue with our team to ensure it doesn't happen again. We hope you'll give us another chance to show you the high-quality service we're known for.
   

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10. C

    Caren

    Detroit2 reviews

    2.0

    Dined on 2 March 2025

    1. Overall 2
    2. Food 4
    3. Service 1
    4. Ambience 3

    The service was terrible. It took about half an hour for the people who got drinks to get them. Three people at our table never got the drinks they ordered. One person never got their appetizer. We were given no sauce. When I asked about it the chef said something about it being in the fridge or something. Our water was never refilled. At the end the waitress just said sorry she was busy. We won’t be back.
    

    Benihana - Dearborn, MIResponded on 4 March 2025

    Thanks for the feedback, Caren. We're really sorry to hear about your experience at Benihana - Dearborn, MI. It's disappointing to know that we fell short in providing the high-quality service and meals that our customers deserve. We appreciate your patience and understanding, and we're truly sorry that this affected your visit. We will certainly address this issue with our team to ensure it doesn't happen again. We hope you'll give us another chance to make it up to you. Best regards, The Management Team
    

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