Benihana - Dulles, VA

Review summary

1. J

   James Dana

   VIP

   Washington DC

   39 reviews

   4.0

   39 reviews

   Dined 1 day ago

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 3

   We loved our chef, Annalisse. She was personable, charming and obviously loved her job.
   

   Is this helpful?

   Report
2. C

   Carol

   Washington DC

   4 reviews

   4.0

   4 reviews

   Dined 2 days ago

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 3

   For Christmas and its busyness, it was very good. As always the Benihana experience is great. A wonderful presentation of great food.
   

   Is this helpful?

   Report
3. OT

   OpenTable Diner

   Washington DC

   1 review

   3.0

   1 review

   Dined 3 days ago

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 3

   Christmas Eve Dinner was tasty but Benihana was short on staff. We did not get drink refills and had to ask three times. Two of our party did not get their rice until the meal was over. Again we asked for our rice three times.
   

   Is this helpful?

   Report
4. J

   Jerry

   Washington DC

   4 reviews

   2.0

   4 reviews

   Dined 4 days ago

   1. Overall 2
   2. Food 2
   3. Service 1
   4. Ambience 3

   This is a famous Japanese steakhouse without a single Japanese employee. Everyone spoke Spanish. Our chef was an amateur with no knife skills and no personality that got 2 out of 5 orders completely incorrect. Forgot 1 of only 2 proteins in 2 meals. The waiter forgot the deserts and brought the check. Completely disappointed by the experience but my family enjoyed it so I smiled the whole time. $400++ for a family of 5 for with only 2 beers and the experience e had was offensive.
   

   Benihana - Dulles, VAResponded 2 days ago

   Thanks for visiting us, Jerry. We're sorry to hear about your experience at Benihana - Dulles, VA. We pride ourselves on our service and it's disappointing to know that we fell short during your visit. We apologize for the mix-up with your orders and the forgetfulness regarding the desserts and the check. We appreciate your feedback and will certainly use it to improve our services. We hope you and your family will give us another chance to provide the true Benihana experience you deserve. Best regards, Benihana - Dulles, VA Management Team
   

   Is this helpful?

   Report
5. E

   Ebony

   Orlando

   3 reviews

   5.0

   3 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The food was great and the atmosphere was as always great!
   

   Benihana - Dulles, VAResponded 4 days ago

   Thanks for the review, Ebony! We're thrilled to hear that you enjoyed the food and atmosphere at Benihana - Dulles. Our team strives to provide an exceptional dining experience and your feedback tells us we're on the right track. We appreciate your support and look forward to serving you again soon!
   

   Is this helpful?

   Report
6. O

   Oliv

   Atlanta Metro

   3 reviews

   1.0

   3 reviews

   Dined on 11 December 2024

   1. Overall 1
   2. Food 1
   3. Service 4
   4. Ambience 1

   Benihana was, without a doubt, the worst Japanese dining experience I've ever had. The food was bland, and for the high prices they charge, the portions were far too small. The quality was disappointing, which really affected my birthday celebration. I need to look for another Japanese restaurant because this experience was just frustrating. They advertised a five-course meal, but we only received a bitter salad and an unseasoned soup—nothing more. It felt like they ruined my birthday, and while my family tried to make it seem nice for the server's sake, the experience was just terrible for the cost. I really don’t understand why people choose to come here.
   

   Benihana - Dulles, VAResponded on 15 December 2024

   Thanks for the review, Oliv. We're truly sorry to hear about your disappointing experience at Benihana - Dulles. We strive to provide our guests with an exceptional culinary experience, and it's clear we missed the mark during your visit. We're glad you found our service satisfactory, but we understand your disappointment with the food. Your feedback is invaluable and we will certainly take it into account to improve our offerings and service. We hope you'll give us another chance to make your next visit a better one.
   

   Is this helpful?

   Report
7. J

   Jackie

   Washington DC

   3 reviews

   5.0

   3 reviews

   Dined on 8 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Roxana was great, put on a nice show for the birthday and the food was delicious! Diego was very attentive and we never had to wait for anything! Definitely will be back again
   

   Benihana - Dulles, VAResponded on 9 December 2024

   Hello, Roxana! Thank you so much for choosing Benihana - Dulles for your birthday celebration! We're thrilled to hear that you enjoyed the show and found our food delicious. It's always our goal to provide an exceptional dining experience, and we're glad we hit the mark for you. We appreciate your kind words and look forward to welcoming you back soon! Best, The Management Team
   

   Is this helpful?

   Report
8. C

   Cruise

   VIP

   Washington DC

   4 reviews

   1.0

   4 reviews

   Dined on 29 November 2024

   1. Overall 1
   2. Food 2
   3. Service 3
   4. Ambience 1

   I was so shocked that the chefs were not actual Hibachi Japanese chefs… although our chef, who prepared our food, was 10x better than the other chefs present, still the over all performance was lackluster compared to authentic Japanese Chefs! Not sure what’s happening to the industry… but an Hibachi Restaurants, means authentic cuisines from a true Hibachi Japanese Chef. What I saw was purely not Hibachi. No doubt, I will not return!
   

   Benihana - Dulles, VAResponded on 4 December 2024

   Dear Cruise, thank you for posting a review and we’re sorry to hear that your experience was not up to standards. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website.
   

   Is this helpful?

   Report
9. B

   Blair

   Washington DC

   7 reviews

   5.0

   7 reviews

   Dined on 29 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We were a party of 6 and had a great time! Service was attentive and the food was delicious. It may seem a little pricey but you're getting a show and not just food dropped at your table. Definitely worth it for a special night out.
   

   Benihana - Dulles, VAResponded on 2 December 2024

   Dear Blair, Thank you for your wonderful review! We're thrilled to hear that you enjoyed great service and delicious food at our restaurant. We'll be sure to pass along your compliments to our chef.
   

   Is this helpful?

   Report
10. J

    Jacki

    Washington DC

    1 review

    1.0

    1 review

    Dined on 17 November 2024

    1. Overall 1
    2. Food 2
    3. Service 1
    4. Ambience 1

    A reservation was set at 7 PM. Didn’t get seated until 734 didn’t get our drink order put in until eight didn’t receive our beverages until 810. This was a first time coming there. I drove 71 miles for my son‘s birthday and we will never ever Come back to this location. The food was undercooked meaning the vegetables the chicken was burnt and taste it burnt.
    

    Benihana - Dulles, VAResponded on 19 November 2024

    Hey, Jacki! We're truly sorry to hear about your recent experience at Benihana - Dulles. We understand how important special occasions are and we regret that you had to wait so long for a table and for your beverages. We also apologize for the overcooked food. We're taking your feedback seriously and will work on improving our service. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website. We hope you'll consider giving us another chance to provide a better dining experience. Best, The Management Team
    

    Is this helpful?

    Report