Benihana - Dulles, VA

Review summary

1. J

   Jacki

   Washington DC

   1 review

   1.0

   1 review

   Dined 6 days ago

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 1

   A reservation was set at 7 PM. Didn’t get seated until 734 didn’t get our drink order put in until eight didn’t receive our beverages until 810. This was a first time coming there. I drove 71 miles for my son‘s birthday and we will never ever Come back to this location. The food was undercooked meaning the vegetables the chicken was burnt and taste it burnt.
   

   Benihana - Dulles, VAResponded 4 days ago

   Hey, Jacki! We're truly sorry to hear about your recent experience at Benihana - Dulles. We understand how important special occasions are and we regret that you had to wait so long for a table and for your beverages. We also apologize for the overcooked food. We're taking your feedback seriously and will work on improving our service. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website. We hope you'll consider giving us another chance to provide a better dining experience. Best, The Management Team
   

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2. Y

   Yvonne

   Washington DC

   1 review

   2.0

   1 review

   Dined on 10 November 2024

   1. Overall 2
   2. Food 2
   3. Service 3
   4. Ambience 2

   We were very disappointed in the food at Benihana. We've been to a number of hibachi restaurants and always enjoyed them. We had heard good things in the past about Benihana, but things must have changed there. The food, including the soup, salad, rice, vegetables, and shrimp were all disappointing. Not nearly as good as they have been in other hibachi restaurants. I would not go here again nor recommend this restaurant to others. Especially frustrating because the prices are high. Definitely not worth the value.
   

   Benihana - Dulles, VAResponded on 11 November 2024

   Hey, Yvonne! We're really sorry to hear about your disappointing experience at Benihana - Dulles. We pride ourselves on our food and service, and it's disheartening to hear that we didn't meet your expectations this time. We appreciate your feedback and will certainly take it into consideration as we strive to improve. We hope you'll give us another chance in the future to show you the quality and service you've come to expect from us. Best regards, The Management Team
   

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3. P

   Paula

   Washington DC

   1 review

   5.0

   1 review

   Dined on 9 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   This was an outstanding dinner. Everything was excellent and we felt like to were at home.
   

   Benihana - Dulles, VAResponded on 11 November 2024

   Dear Paula! Thanks for the review! We're thrilled to hear that you had an outstanding dinner at Benihana - Dulles. It's fantastic to know that you enjoyed our food and service. We always strive to provide an authentic Benihana experience and your kind words truly make our day. We can't wait to welcome you back for another great dining experience soon!
   

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4. R

   Robbie

   Richmond

   14 reviews

   vip
   2.0

   14 reviews

   Dined on 5 November 2024

   1. Overall 2
   2. Food 3
   3. Service 3
   4. Ambience 4

   Way too expensive for value received. Have gone here twice, regretted it both times. Won’t be back.
   

   Benihana - Dulles, VAResponded on 7 November 2024

   Thanks for the review, Robbie! We're sorry to hear that you felt our pricing was too high for the value received. At Benihana - Dulles, VA, we strive to provide an exceptional dining experience and it seems we fell short during your visits. We appreciate your feedback and will use it to improve our services. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website. We hope you reconsider and give us another chance to serve you better.
   

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5. T

   Tiffany

   Washington DC

   9 reviews

   5.0

   9 reviews

   Dined on 3 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent food, service and location. Always a great place for any occasion.
   

   Benihana - Dulles, VAResponded on 5 November 2024

   Thanks for the feedback, Tiffany! We're thrilled to hear that you always enjoy our food, service, and location at Benihana - Dulles. We strive to make every occasion special for our guests. Your kind words mean a lot to us. We look forward to serving you again soon!
   

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6. n

   nick

   Washington DC

   5 reviews

   1.0

   5 reviews

   Dined on 26 October 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Service was aweful even after I asked the manager for help. Food is a huge ripoff. Steaks are tiny and lobster was plastic. We used to luv this place now we will never go back
   

   Benihana - Dulles, VAResponded on 28 October 2024

   Hi Nick! We're really sorry to hear about your recent experience at Benihana - Dulles. We always aim to deliver a great experience, and we're gutted when we don’t meet expectations. We take your feedback seriously and will discuss it with our team to ensure we improve where necessary. We're saddened to hear about your disappointment with our service and food quality. We strive to provide top-notch service and quality dishes to all our guests, and we regret that we fell short this time. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website.We hope we can have another chance to make it up to you. Best, The Management Team
   

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7. L

   Leslie

   Washington DC

   1 review

   3.0

   1 review

   Dined on 11 October 2024

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 3

   Good for a birthday dinner. But not great. We appreciated our chef’s skills.
   

   Benihana - Dulles, VAResponded on 25 October 2024

   Dear Leslie! Thank you for choosing Benihana - Dulles for your birthday dinner. We're pleased to hear that you appreciated our chef's skills. However, we're sorry to hear that the overall experience didn't meet your expectations. We value your feedback and will certainly take it into consideration as we continuously strive to improve our guests' experiences. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website. We hope to have the opportunity to serve you again in the future. Best regards, The Management Team
   

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8. T

   Tonya

   Richmond

   195 reviews

   vip
   5.0

   195 reviews

   Dined on 24 September 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Everything was perfect, but the service was on point! Excellent !!!
   

   Benihana - Dulles, VAResponded on 28 September 2024

   Dear Tonya! Thank you so much for your kind words! We're thrilled to hear that everything was perfect and that you found our service to be excellent. It's always our goal to provide a memorable dining experience for our guests. We appreciate your support and look forward to serving you again soon. Best wishes, The Management Team
   

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9. A

   Akeisha

   Washington DC

   2 reviews

   4.0

   2 reviews

   Dined on 14 September 2024

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   Great food and great experience! Very attentive staff!
   

   Benihana - Dulles, VAResponded on 16 September 2024

   Dear Akeisha! Thanks for visiting us at Benihana - Dulles! We're delighted to hear that you enjoyed our food and had a great experience. Our staff will be happy to tell you how much they appreciate your kind words. We strive to provide our guests with the best dining experience possible, and your feedback lets us know we're on the right track. We look forward to serving you again soon!
   

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10. J

    John

    Washington DC

    1 review

    3.0

    1 review

    Dined on 4 September 2024

    1. Overall 3
    2. Food 3
    3. Service 5
    4. Ambience 4

    Compared to other hibachi style steak houses this was way over priced. The food was ok at best again in comparison. 3 out of the 4 of us didn’t like the standard soup. Meals were ok. We spent $300 for two adults and two kids. With one beer. Service was good but for that pricing it should be. My opinion try one of the others as the value just isn’t there
    

    Benihana - Dulles, VAResponded on 6 September 2024

    Dear John! Thank you for taking the time to share your experience at Benihana - Dulles, VA. We're sorry to hear that our food and pricing didn't meet your expectations. We strive to provide value with quality meals and service, and we're disappointed that we fell short this time. We're glad that you found our service good, but we understand your concerns about the pricing. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website. We appreciate your feedback and will certainly take it into consideration as we continuously strive to improve our offerings and value. Best Regards, The Management Team
    

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