Benihana - Encino, CA

Review summary

1. V

   Veronica

   Los Angeles

   1 review

   3.0

   1 review

   Dined today

   1. Overall 3
   2. Food 2
   3. Service 5
   4. Ambience 2

   We had a reservation but had to wait. After waiting about 20 minutes, it took another 20 minutes for the chef/cook to get there. He was rushing through the meal, overcooked both steaks. We had one remade. We've been coming there for years even on a busy night this service was poor. Our actual server was great, the cook, not at all.
   

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2. A

   Alexis

   Los Angeles

   2 reviews

   3.0

   2 reviews

   Dined 1 day ago

   1. Overall 3
   2. Food 4
   3. Service 4
   4. Ambience 3

   Made a reservation for 6:30 and wasn’t seated until an hour later
   

   Benihana - Encino, CAResponded today

   Hello Alexis, We're sorry to hear about the delay in seating you. We understand how frustrating that can be and we sincerely apologize for the inconvenience. We are taking your feedback into account as we continually strive to improve our service. We hope to have the opportunity to serve you again and provide a more seamless experience. Best Regards, The Management Team
   

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3. J

   JoAnna

   Los Angeles

   1 review

   2.0

   1 review

   Dined 2 days ago

   1. Overall 2
   2. Food 4
   3. Service 2
   4. Ambience 2

   With a reservation the wait time was horrible. Reservation was for 7:15 did not get seated until 8:30. Lobby was crowded it felt as if they overbooked.
   

   Benihana - Encino, CAResponded 1 day ago

   Hi JoAnna, We're truly sorry to hear about your experience at Benihana - Encino. We understand how frustrating it can be to wait for a table despite having a reservation, and we apologize for the inconvenience caused. We strive to provide efficient service and it's clear we fell short during your visit. We appreciate your feedback and will certainly use it to improve our reservation system and service. We hope to have the opportunity to serve you again in the future. Best, The Management Team
   

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4. D

   Diana

   Los Angeles

   2 reviews

   5.0

   2 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Delicious! Everything was prepared perfectly and the service was 10/10. Will definitely return.
   

   Benihana - Encino, CAResponded 1 day ago

   Thanks for visiting us, Diana! We're thrilled to hear that you enjoyed your experience at Benihana - Encino. It's great to know that our preparation and service met your expectations. We always strive to provide our guests with the best dining experience possible. We look forward to welcoming you back soon!
   

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5. L

   Louise

   Los Angeles

   1 review

   3.0

   1 review

   Dined 3 days ago

   1. Overall 3
   2. Food 2
   3. Service 3
   4. Ambience 3

   This was quite a disappointing experience. The only things that were okay were the soup and the ice cream. The salad was terrible, the main entry was not worth the money at all. The filet mignon had an aftertaste and lacked spices. The chicken was horrible, was not what was ordered, was overcooked and lacked in spices. The salmon lacked spices and was overcooked. Totally not worth the $190 we had to pay for. I would have had a much better meal at the Daily Grill for way less money. What a mistake this was.
   

   Benihana - Encino, CAResponded 1 day ago

   Hello Louise, We're truly sorry to hear that your experience at Benihana - Encino didn't meet your expectations. We strive to provide our guests with delicious food and value, and we're disappointed to hear that we fell short this time. Your comments regarding the salad, filet mignon, chicken, and salmon have been noted and will be shared with our culinary team for review. We appreciate your feedback and hope to have the opportunity to serve you again and provide a better experience. Best Regards, The Management Team
   

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6. D

   Deanna

   Los Angeles

   1 review

   1.0

   1 review

   Dined 3 days ago

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 1

   Our reservation was at 8:45 PM. We still had to wait 30 minutes to be seated. The chicken had no flavor. It was extremely loud, not to mention when the front door kept opening all the wind kept entering the restaurant, and it was very uncomfortable.
   

   Benihana - Encino, CAResponded 2 days ago

   Hi Deanna, we're really sorry to hear about your recent experience at Benihana - Encino. We understand that waiting for a long time can be frustrating, especially when you're looking forward to a meal. We also apologize if the chicken dish didn't meet your expectations. We're always striving to improve our food and service, and your feedback is valuable to us. We hope you'll give us another chance to provide a better dining experience. Thank you for your patience.
   

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7. c

   chris

   Los Angeles

   2 reviews

   5.0

   2 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our cook Hunter was super chill and fun. He made the experience great. Had to wait about 30 mins after my reservation time which was a bummer but i guess since they were busy it’s normal.
   

   Benihana - Encino, CAResponded 2 days ago

   Thanks for the review, Chris! We're thrilled to hear that you had a great time with us at Benihana - Encino. It's always our goal to make every guest feel comfortable and have a good time. We understand that waiting for a while can be frustrating, and we're glad we could accommodate your reservation even though it was busy. We appreciate your patience and understanding. Looking forward to serving you again soon!
   

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8. N

   Neal

   Los Angeles

   69 reviews

   5.0

   69 reviews

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Great Chef-Joe ! very entertaining and listened to what changes we neede!
   

   Benihana - Encino, CAResponded 4 days ago

   Thanks for the feedback, Neal! We're thrilled to hear that you had a great experience at Benihana - Encino. We're glad you enjoyed our entertaining Chef and appreciated the attention to your needs. We're always looking for ways to improve, so your feedback is very valuable to us. We hope to see you again soon!
   

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9. L

   Lauren

   VIP

   Los Angeles

   2 reviews

   2.0

   2 reviews

   Dined on 16 December 2024

   1. Overall 2
   2. Food 4
   3. Service 3
   4. Ambience 1

   This place is insanely crowded and loud. The staff are overwhelmed and generally seem over it. The food was pretty good through it all, but don’t go expecting a fun show or a relaxing dinner.
   

   Benihana - Encino, CAResponded 7 days ago

   Hey, Lauren! Thank you for taking the time to share your experience at Benihana - Encino. We're sorry to hear that your visit was a bit chaotic, but we're glad to hear that you found the food to be pretty good. We're always striving to create a fun and relaxing atmosphere for our guests. We appreciate your feedback and will use it to improve our service. We hope to see you again soon!
   

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10. S

    Stephanie

    Los Angeles

    2 reviews

    5.0

    2 reviews

    Dined on 15 December 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Hunter was our chef. And he did an amazing job. So friendly to talk to. Also handled an annoying customer very well.
    

    Benihana - Encino, CAResponded 7 days ago

    Hey Stephanie! Thanks for the feedback! We're thrilled to hear that you had a great experience with our chef and that he made your visit to Benihana - Encino even more enjoyable. We're also glad to know that our team was able to handle your customer's behavior well. We strive to provide friendly and efficient service to all our guests. We appreciate your kind words and look forward to serving you again soon. Best regards, The Management Team
    

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